Program Navigator & Front Desk Concierge

The Children's Cabinet, Inc.; Nevada, Northern (IA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Children’s Cabinet, Inc. is seeking a Front Desk/Program Navigator to greet visitors, answer phones, maintain records, and support provider training and parent classes. This role involves data entry, report generation, and coordinating clerical tasks across programs.

You will help with outreach events, prescreens, referrals, and scheduling, while ensuring accurate documentation and friendly communication with clients, staff, and instructors in a fast-paced nonprofit environment.

Qualifications

• High School diploma or equivalent required; associate degree or related experience preferred.
• Minimum 2 years in office administration or customer service.
• Experience with data entry and program reporting.
• Familiarity with child care resources and subsidy programs is a plus.
• Ability to lift up to 40 lbs and flexible hours including some evenings/weekends.

Responsibilities

• Greet visitors and callers professionally and offer assistance.
• Assist with data entry, reports, and record maintenance.
• Support scheduling, fingerprinting for background checks.
• Assist with outreach events and educational materials.
• Coordinate supplies, mail, and office equipment.
• Maintain organized front desk and meeting spaces.

Skills

Customer service

Organizational skills

Tech proficiency

Business correspondence

Early childhood knowledge

Child care licensing knowledge

Education

High School Diploma or GED or related degree

Tools

Microsoft Office

Office equipment

Database entry systems

Job description

The Children’s Cabinet, Inc. is seeking a Front Desk/Program Navigator to greet visitors, answer phones, maintain records, and support provider training and parent classes. This role involves data entry, report generation, and coordinating clerical tasks across programs.

You will help with outreach events, prescreens, referrals, and scheduling, while ensuring accurate documentation and friendly communication with clients, staff, and instructors in a fast-paced nonprofit environment.