Program Mgr

NCL Bahamas Ltd.; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Program Manager, Product Engineering to deliver a large, complex program within the GTO Product Engineering PMO.

You will partner with Product Engineering leadership to drive prioritized initiatives across web, mobile, reservation systems, CRM, data warehouse, and marketing technology. This is an execution-facing leadership role emphasizing influence over authority.

Qualifications

• Bachelor's Degree in Information Technology, Business Administration, Hotel/Hospitality Management or related field.
• 8-10 years of project and program management experience in product engineering or technology delivery.
• Experience delivering multi-workstream programs across web, mobile, reservation systems, CRM, data warehouse and marketing tech.

Responsibilities

• Lead and manage programs across multiple technology domains, owning end-to-end delivery.
• Plan and execute product roadmaps, aligning with governance and budgets.
• Escalate and document blockages with clear commitments and actions.
• Understand dependencies, environments and infra to explain blockers to executives.
• Proactively manage risks, scope shifts and new dependencies.
• Close every program forum with an action matrix and follow up before due dates.
• Own program financials, including budgeting, forecasting and benefits tracking.
• Manage vendors and SIs, including SOWs, changes and performance reviews.
• Provide executive-ready reporting with high fidelity and no padding.
• Coach program staff on delivery standards and reporting discipline.
• Oversee testing strategy, release planning, hypercare and transition to support.
• Collaborate with architecture, security, data, QA, and process owners.
• Engage with business partners and change management on adoption.
• Maintain data in portfolio tools and share lessons learned with Center of Excellence.

Skills

Ownership mindset

Investigative rigor

Bias to action

Executive communications

Vendor management

Cross-functional leadership

Jira

Confluence

Smartsheet

MS Project

LucidChart

Education

Bachelor's Degree

Tools

Jira

Confluence

Smartsheet

Clarity

MS Project

LucidChart

Job description

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

The Program Manager, Product Engineering is accountable for the delivery outcome of a large, complex program within the GTO Product Engineering PMO. This role partners closely with Product Engineering leadership to drive the successful delivery of prioritized initiatives across key platforms, including web, mobile, reservation systems, CRM, data warehouse, and marketing technology. This is an execution-facing leadership role: drive predictable delivery across workstreams, clear the roadblocks others cannot, and push the program across the finish line rather than report on it. Programs are frequently delivered across multiple brands, including Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises. Reporting to the Director of the Product Engineering PMO, this senior individual contributor leads project managers and workstream leads through influence rather than direct reporting authority and sets the delivery standard the program is held to. The role operates within the frameworks established by the GTO Center of Excellence, including the L-gate lifecycle, capital planning and approval process, and Portfolio Operations Review cadence, and is personally accountable for the accuracy and candor of the program’s position as represented to executive audiences.

POSITION RESPONSIBILITIES

• Lead and manage programs supporting Product Engineering initiatives across multiple technology domains, owning the delivery outcome end to end across constituent projects and workstreams. Accountability is for the result, not the status trail.
• Partner with Product Engineering leadership on planning, prioritization, and execution of product roadmaps and enhancements, and build and maintain the integrated program plan across workstreams through the GTO L-gate lifecycle.
• When a workstream slips or a cross-team dependency is blocked, engage the accountable owner directly and secure a firm commitment in conversation, then use writing to document the agreement rather than to request it.
• Interrogate the status reported by workstreams, engineering teams, and vendors: understand the program’s technical footprint, test estimates and buffers, and dig into dependencies, environments, and infrastructure until any blocker can be explained without relying on someone else’s summary.
• Act on risks, scope shifts, and newly discovered dependencies the day they surface rather than deferring to the next governance forum.
• Close every program forum with a documented action matrix of owner, deliverable, and due date, and follow up ahead of each due date to surface friction early.
• Own program financials end to end, including business case linkage, capital and operating expense forecasting, actuals, variance analysis, and reforecast with Finance; prepare and defend funding and change requests through the capital approval process, and own benefits realization through stabilization.
• Manage software vendors and systems integrators at the program level, including statement of work management, deliverable acceptance, change orders, performance management, and escalation.
• Actively manage program risks, issues, assumptions, and dependencies, including portfolio-level dependencies, and elevate with a recommended path.
• Provide executive-ready reporting with high fidelity and without narrative padding: what is blocked, what is impacted, what corrective action is underway, and what decision is required. Never present a red condition as yellow.
• Direct and coach project managers and workstream leads within the program, setting and enforcing these delivery standards and reviewing their plans, reporting, forecasts, and follow-up discipline.
• Own program-level testing strategy, release and cutover planning, hypercare, and transition to support, driving alignment across GTO engineering, architecture, security, data, quality assurance, business analysts, and process owners.
• Serve business partners, delivery teams, and vendors as an enablement function: anticipate constraints, shield them from unnecessary process noise, keep the program mapped to strategic priorities, and partner with change management on engagement, training, and adoption.
• Maintain program and project data in the GTO portfolio tools of record, represent the program in portfolio planning and prioritization, and feed reusable assets and lessons learned back to the Center of Excellence.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Information Technology, Business Administration, Hotel/Hospitality Management, or related field of study, or an equivalent combination of experience and skills.

EXPERIENCE

• 8-10 years of project and program management experience supporting product engineering or technology delivery organizations, including end-to-end ownership of a large, multi-workstream program.
• Demonstrated experience delivering programs involving web, mobile, reservation systems, CRM, data warehouse, and marketing technology is required.
• Demonstrated record of driving delivery to completion in a highly matrixed organization where outcomes depend on influence, direct engagement, and disciplined follow-up rather than reporting authority.
• Technical fluency sufficient to challenge vendor and engineering estimates, understand integration and infrastructure constraints, and explain a blocker to an executive audience.
• Strong background in waterfall, Agile, and hybrid delivery, with hands-on experience managing systems integrators, software vendors, and managed-service partners on major implementations.
• Experience in a structured PMO and stage-gate governance environment, owning program financial management including capital and operating expense planning, forecasting, and benefits tracking.
• Experience partnering with senior leadership on planning, prioritization, and executive communications, including raising delivery risk early with a recommended course of action, and raising the delivery standard of project managers and workstream leads.
• Multi-brand delivery and travel, hospitality, or cruise industry experience preferred.

COMPETENCIES & SKILLS

• Ownership mindset: pursues commitments through direct conversation rather than written follow-up alone.
• Investigative rigor: challenges surface-level status from workstreams and vendors, and asks the difficult question before reporting upward.
• Bias to action and disciplined follow-up: addresses a risk or scope shift the day it appears, closes every forum with a documented owner and due-date matrix, and checks in before deadlines arrive.
• Direct, high-fidelity executive communication: leads with the data, states the decision required, and is willing to call a track red when it is red.
• Service orientation toward business partners, engineering teams, and vendors, with the instinct to anticipate constraints and remove friction.
• Ability to construct, own, and defend a program financial picture, and to explain variance and reforecast credibly to Finance and senior leadership.
• Working knowledge of Jira, Confluence, Smartsheet, Clarity, MS Project, and LucidChart.
• Deep understanding of technology delivery lifecycles, including design, build, integration, data migration, testing, cutover, and stabilization, with strong vendor and systems integrator management capability.
• Strategic thinking, connecting program execution to business, financial, and guest experience objectives while navigating competing priorities and ambiguity, and comfort setting standards without direct reports.

CERTIFICATIONS & LICENSES

• Project Management Professional (PMP) or Program Management Professional (PgMP) preferred; SAFe, Certified ScrumMaster (CSM), or other Agile certification a plus.
• Lean Six Sigma Green or Black Belt, and Prosci or other change management certification (a plus).

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We're thrilled you're here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you're in the right place! We're incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We're excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let's get connected

Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.

With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036.

To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc