Health Home Care Manager - Senior

105 Unity Hospital of Rochester; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

Rochester Regional Health seeks an experienced Senior Health Home Care Manager to coordinate comprehensive health home services for clients with complex chronic conditions. You will develop care plans, link to medical, behavioral and social services, and support transitions between care levels.

The role involves supervising team members, providing clinical consultation, and collaborating with families and other providers. Requires advanced degree and relevant certification in health services.

Qualifications

• Strong analytical, computer, and communication skills.
• Master's degree in a qualifying field with experience in health home care management or related area.
• Bachelor's degree in a qualifying field with required experience or CASAC with experience.
• Licensure in NYS Driver's License is required.
• Experience providing direct services to people with SMI or related conditions and linking to services.

Responsibilities

• Create, manage and coordinate enrollee care plans across medical, behavioral and social services.
• Conduct community outreach and move clients to enrolled status.
• Complete documentation within established timeframes.
• Caseload includes high-acuity clients and AOT cases; prepare weekly reports as required.
• Provide supervision and act as a consultant to team members as delegated.

Skills

Analytical skills

Education

Master's degree in social work / nursing / psychology

Bachelor's degree in qualifying field

CASAC certification

Tools

NYS Driver License

Job description

STATUS: Full Time LOCATION: St. Mary's Campus - 89 Genesee St DEPARTMENT: Case Management SCHEDULE: Monday-Friday, Day Shift

SUMMARY

The Senior Health Home Care Manager provides professional comprehensive health home care management services to clients with complex chronic conditions. The Senior Health Home Care Manager assists clients in navigating medical, behavioral and social services systems. Utilizing a Person Centered approach, the senior health home care manager is responsible for developing and maintaining care plans, assuring linkages that address health and social needs, supporting care transitions between levels of care, collaborating with other health care providers, and engaging with family and care givers in treatment. The Senior Health Home Care Manager works collaboratively within the team to advance the knowledge, skills and competencies of team members. Serves as a consultant to interested stakeholders and is a champion for modeling health system core values. Provides clinical consultation and supervision to team members as delegated by manager.

Key Responsibilities

• Responsible for the overall creation, management and coordination across all continuums, of the enrollee's care plan which will include medical/behavioral and social service needs and goals.
• Effectively perform and document progressive community outreach with assigned cases and move to enrolled status as appropriate.
• All necessary documentation must be completed within established timeframes.
• Caseload will include higher acuity clients and court mandated Assisted outpatient treatment (AOT) clients. Completes weekly reports in accordance with AOT guidelines.
• Performs other duties as assigned; including but not limited to clinical supervision of health home care managers and assistants.

Desired Attributes

• QHP preferred.
• Strong analytical, computer, and communication skills.

Minimum Qualifications

• Master's Degree in one of the qualifying fields and one (1) year of experience OR
• Bachelor's Degree or higher in ANY field with either: three (3) years' experience, or two (2) years' of experience as a Health Home Care Manager serving the SMI or SED population OR
• Bachelor's Degree in one of the qualifying fields and two (2) years' of experience OR
• Credentialed Alcoholism and Substance Abuse Counselor (CASAC) and two (2) years' of experience
• Experience shall consist of: 1. Providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED OR 2. Linking individuals with Serious Mental Illness, children with SED, developmental disabilities, and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting (e.g. medical, psychiatric, social, educational, legal, housing and financial services)
• Qualifying fields include education degrees featuring a major or concentration in: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field

Required Licensure/Certification Skills

• See minimum qualifications above
• Valid NYS driver license as referenced in RRHS Fleet Program

Education: Licenses / Certifications

• NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV)
• QHP - Qualified Health Professional - NYS Office of Alcoholism and Substance Abuse Services (OASAS)

Physical Requirements

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$24.50 - $30.00 CITY: Rochester POSTAL CODE: 14611 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. Its vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.