Program Manager - Workforce Support

Iberdrola; Town of Kirkwood, Northern (NY, KY); Hybrid; USD 106,000 - 133,000; Full time

Benefits offered by this job

Competitive benefits

Performance-based bonuses

12% 401(k) match

Health, dental, and vision insurance

Job summary

NY STATE ELECTRIC & GAS CORP in Kirkwood, NY, seeks a Program Manager - Workforce Support to oversee executive reporting and staffing governance for Electric Operations, Projects, and related groups. You will translate corporate priorities into measurable goals, prepare leadership materials, and track monthly workplans across multiple teams.

Responsibilities include weather readiness coordination, interdepartmental collaboration, and robust performance analytics with SAP data.

Qualifications

• Bachelor's degree in business or a related field.
• Minimum 8 years of related experience.
• Ability to prepare executive-level presentations, reports, and communications.
• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and Teams.
• Experience supporting headcount planning, budgeting, forecasting and performance analysis.
• Strong analytical, problem-solving, collaboration, and stakeholder management skills, with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage executive reporting and stakeholder communications by consolidating business updates, preparing leadership meeting materials, tracking strategic initiatives, and ensuring timely communication of key priorities and progress.
• Drive cross-functional alignment and operational efficiency by coordinating teams around shared goals, identifying organizational efficiencies, reducing duplication of effort, and ensuring consistent communication, training, and execution across departments.
• Develop program and departmental goals, performance measures, and reporting metrics that translate corporate priorities and new business initiatives into clear, measurable operating objectives.
• Support the preparation, coordination, and monitoring of weather and restoration readiness activities, including plans, resource requirements, status reporting, and follow-up actions.
• Partner with System Planning, Projects, and other functions to coordinate interdependent business requirements, resolve issues, and support effective planning and project execution.
• Maintain program and project tracking for monthly workplan meetings, highlighting schedule, milestone, performance, risk, and action-item status to support timely management decisions.
• Monitor adherence to applicable policies and work practices for expenditures and the use of company resources, identify exceptions or emerging risks, and support timely corrective action.
• Manage compliance with required training programs across Electric Operations, Planning, and Projects by monitoring completion, coordinating with functional leaders, identifying gaps, and supporting timely corrective actions to maintain workforce readiness and adherence to company requirements.
• Lead budget planning and performance tracking by monitoring budget-to-actual results, supporting forecasting, headcount planning, rate case assumptions and providing recommendations on efficiency opportunities using financial and SAP reporting data by identifying risks and variance drivers.
• Recommend process improvements that enhance reporting and governance effectiveness.

Skills

Executive reporting

Stakeholder management

Cross-functional alignment

Budgeting & forecasting

Excel proficiency

PowerPoint

Word

Teams

Headcount planning

Analytical thinking

Problem solving

Education

Bachelor's degree in business or related field

Tools

SAP reporting

Job description

**Program Manager - Workforce Support** Location: Kirkwood, NYReports to: VP, Electric OperationsWork Type: OfficeThe salary range for this position is based on experience level ranging from **$106,000 to $132,500** plus up to 16% bonus**What We Offer:** Competitive benefits and growth opportunities Generous performance‐based bonuses 12% 401(k) match Comprehensive health, dental, and vision insuranceTuition reimbursement Professional development and clear career advancement pathwaysFor more information please visit: Benefits - Avangrid **Job Summary**This role supports NY Networks, primarily Electric Operations, Projects, Integrated Systems Planning, and Planning & Scheduling for RG&E and NYSEG. It develops goals and metrics aligned with corporate priorities, prepares executive presentations and reports, tracks programs for monthly workplan reviews, and supports weather readiness, system planning, project execution, training compliance, company policy adherence, and headcount governance through staffing analysis and vacancy tracking.**Key Responsibilities**· Manage executive reporting and stakeholder communications by consolidating business updates, preparing leadership meeting materials, tracking strategic initiatives, and ensuring timely communication of key priorities and progress.· Drive cross-functional alignment and operational efficiency by coordinating teams around shared goals, identifying organizational efficiencies, reducing duplication of effort, and ensuring consistent communication, training, and execution across departments.· Develop program and departmental goals, performance measures, and reporting metrics that translate corporate priorities and new business initiatives into clear, measurable operating objectives.· Support the preparation, coordination, and monitoring of weather and restoration readiness activities, including plans, resource requirements, status reporting, and follow-up actions.· Partner with System Planning, Projects, and other functions to coordinate interdependent business requirements, resolve issues, and support effective planning and project execution.· Maintain program and project tracking for monthly workplan meetings, highlighting schedule, milestone, performance, risk, and action-item status to support timely management decisions.· Monitor adherence to applicable policies and work practices for expenditures and the use of company resources, identify exceptions or emerging risks, and support timely corrective action.· Manage compliance with required training programs across Electric Operations, Planning, and Projects by monitoring completion, coordinating with functional leaders, identifying gaps, and supporting timely corrective actions to maintain workforce readiness and adherence to company requirements.· Lead budget planning and performance tracking by monitoring budget-to-actual results, supporting forecasting, headcount planning, rate case assumptions and providing recommendations on efficiency opportunities using financial and SAP reporting data by identifying risks and variance drivers.· Recommend process improvements that enhance reporting and governance effectiveness. **Required Qualifications**· Bachelor's degree in business or a related field.· Minimum 8 years of related experience.· Demonstrated ability to prepare executive-level presentations, reports, and communications.· Advanced proficiency in Microsoft Excel, PowerPoint, Word, and TEAMs.· Experience supporting headcount planning, budgeting, forecasting and performance analysis activities.· Strong analytical, problem-solving, collaboration, and stakeholder management skills, with the ability to manage multiple priorities in a fast-paced environment. **Preferred Qualifications**· Utility industry experience· SAP reporting experience#LI-OFFICE#LI-JO1**Company:**NY STATE ELECTRIC & GAS CORP**Mobility Information**Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail] employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.