Program Manager & Training Lead for Government Initiatives

Contact Government Services, LLC

Charlotte (NC)

On-site

USD 90,000 - 135,000

Full time

14 days+

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Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Paid Time Off and Holidays

Job summary

Contact Government Services, LLC is hiring a Program Manager/Training Lead to design, develop, and deliver training for a government client. You will coordinate with VCF Transformation readiness and system integrators to produce instructor-led, in-person, and virtual training for 10–75 staff members, with focus on claims lifecycle processes.

The role requires experience in curriculum development, project leadership, and creating user-friendly training materials.

Qualifications

Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
Minimum of 5 years’ experience developing training for clients
Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes
Experience with Salesforce preferred
Must have experience using Adobe Captivate for training development
Ability to obtain a Public Trust clearance.
Must be a United States citizen.

Responsibilities

Review draft Training Plans and collaborate with the transformation readiness team to finalize.
Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, and summarized above. The system integrator will provide test scenarios and myVCF system screenshots to inform the training materials.
Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment.
Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes.
In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes. The selected vendor will work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline
Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.
Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF. This includes development of PowerPoints, handouts, and supporting the planning and execution of focus groups.
Submit for approval by VCF all communications and training materials and track the materials through the approval process to ensure that they are appropriately prioritized, and any necessary adjustments are made.