program manager, Strategy, Planning and Operations Excellence

Starbucks Corp.; Seattle (WA); Hybrid; USD 128,000 - 215,000; Full time

Job summary

A leading company known for enhancing customer experiences is seeking a Program Manager to spearhead operational excellence initiatives. This role involves strategic planning and collaboration across teams to improve service management and business practices while advocating change in a dynamic environment. Ideal candidates possess strong analytical skills and a proven track record in program management.

Benefits

Medical, dental, vision, and life insurance

401(k) retirement plan with employer match

Tuition coverage for first-time bachelor's degree through ASU

Paid parental leave

Paid vacation and holidays

Qualifications

• 8+ years' experience in program management and continuous improvement methodologies.
• Exceptional facilitation skills using various methodologies.
• Experience in large, matrixed organizations.

Responsibilities

• Manage business planning and operational improvements within Global Business Services.
• Develop operational roadmaps and manage service practices.
• Engage with stakeholders to ensure program alignment.

Skills

Continuous improvement

Root cause analysis

Program management

Change management

Business communication

Education

Bachelor's degree

Job description

program manager, Strategy, Planning and Operations Excellence

program manager, Strategy, Planning and Operations Excellence

This range is provided by Starbucks. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$128,400.00/yr - $214,200.00/yr

Now Brewing – program manager – Strategy, Planning and Operations excellence! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This role contributes to Starbucks’ success by leading business planning and operational improvements within Global Business Services (GBS). It is responsible for developing and maintaining the operational roadmap, rhythm of the business, and service management practices while ensuring organizational readiness for onboarding new clients and services.

The role partners cross-functionally to strengthen, standardize, and govern service management capabilities with a continuous improvement mindset. Change leadership is a constant in this dynamic and evolving environment.

The ideal candidate is a strategic and analytical thinker who can clearly articulate value propositions, influence across stakeholders, and operate effectively across internal teams. They are a self-starter with a strong bias for action & purpose, skilled at identifying and eliminating bottlenecks, anticipating business needs, and making informed trade-offs. This role models and acts in alignment with Starbucks’ guiding principles.

As a program manager – Global Business Solutions strategy, planning and operations excellence, you will…

• Establishes and maintains practices for strategy development, rhythm of business, service management, and continuous improvement resulting in operational excellence.
• Works autonomously in an ambiguous environment to identify and fix business capability gaps and help implement service management best practices.
• Builds strong relationships with peer group and senior leadership both inside and outside of the organization.
• Ensures alignment of proposed programs and projects within business unit, functional area and/or company goals and strategies and coordinates alignment with all relevant stakeholders.
• Nimbly adapts to shifting priorities while continuing to assess the overall health of existing programs and priorities.
• Serves as a thought partner and change leader to colleagues, stakeholders, clients, and sponsors
  
  

We’d Love To Hear From People With

• Progressive application of continuous improvement, root cause analysis, standards development, program management and change management methodologies & tools (8 years)
• Exceptional facilitation skills using a variety of methodologies (8 years)
• General business experience in large, matrixed organizations (8 years)
• Proficient in internal business communication and coordination (8 years)
• Systems and process analysis, design and deployment (6 years)
• Bachelor’s degree strongly preferred
  
  

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Engineering

• Industries

  Manufacturing, Food and Beverage Services, and Retail

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