Program Manager - Staten Island Advocacy Program

Baltic Street Wellness Solutions; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Baltic Street Wellness Solutions in New York, NY seeks a Program Manager to lead a clinical support team delivering peer-led recovery and trauma-informed services to individuals with mental health lived experience.

You will supervise staff, coordinate trainings, ensure compliance with DOHMH and program contracts, manage outreach, and advance community partnerships while maintaining confidential client documentation and data reporting.

Qualifications

• High School diploma required and NYS Certified Peer Specialist certification (Active) or recertification within 5 months of hiring.
• Minimum 3 years of experience in a supervisory or leadership capacity.
• Experience working with individuals receiving behavioral health services.
• Ability to work as an effective team member.

Responsibilities

• Supervise departmental staff weekly in a staff meeting, evaluate/train onboarding new staff.
• Oversee staff daily, provide weekly individual one‑on‑one meetings.
• Approve time‑off requests, office supply orders and reschedule activities pertinent to work/client relations.
• Ensure all departmental staff members submit a timesheet monthly and receive their paychecks.
• Attend South Beach Psychiatric Center staff training, meetings, RAC/Pre‑RAC, AWARDs, and Staten Island Mental Health Counsel meetings.
• Troubleshoot HR/Provider relations/AWARDS issues and DOHMH correspondence as needed.
• Generate HCBS referrals for clients, attend site visits, audits and departmental meetings as needed.
• Perform tasks to meet service contracts and report Levels of Service to DOHMH.

Skills

Teamwork

MS Office

Internet navigation

Education

High School diploma

New York State Certified Peer Specialist

Tools

Microsoft Office 365

Job description

Mission Statement

Baltic Street Wellness Solutions is committed to providing peer recovery, person-centered, trauma informed, and compassionate services to those with mental health lived experience.

Vision

Our vision is to drive a cultural transformation within the mental health community by advocating for the underserved, educating for change, and inspiring wellness. We approach our role with cultural humility and mindfulness of oppressive systems.

Core Values

• We value a mentoring philosophy delivered from staff with peer lived experiences.
• We value the recovery journey of every individual with a mental health diagnosis.
• We value the personal and professional experiences of our staff and board members.
• We value community action to change societal views to break the stigma of mental health through advocacy within all systems.
• We value everyone's desire to have opportunities to obtain their visions of wellness.
• We value education and training to enhance an individual's opportunities for growth in one's personal journey to self-discovery.

Roles and Responsibilities

The Program Manager teaches the principles and practices of recovery, self‑help in leading by example while supervising departmental staff in day‑to‑day activities.

• Supervise departmental staff members weekly in a staff meeting, evaluate/train onboarding new staff.
• Oversee staff daily, provide weekly individual one‑on‑one meetings.
• Approve time‑off requests, office supply orders and reschedule activities pertinent to work/client relations.
• Ensure all departmental staff members submit a timesheet monthly and receive their paychecks.
• Attend South Beach Psychiatric Center staff training, meetings, Recovery Audit Contractor (RAC)/Pre‑RAC, AWARDs, and Staten Island Mental Health Counsel meetings.
• Troubleshoot any Human Resources Administration (HRA), provider relations, AWARDS, PEAT Login or other software issues.
• Generate Health and Community Base Service (HCBS) referrals for clients, attend site visits, audits and departmental meetings as needed.
• Perform various tasks assigned by the supervisor or corporate headquarters that are necessary to meet service contracts.
• Report Levels of Service to Department of Health and Mental Hygiene (DOHMH) and quarterly demographic report.
• Ensure staff maintain/ work towards Peer Certification(s) and other training as directed.
• Generate incident reports when staff is not complying with company standards.
• Maintain fire drill log, staff scheduling, staff medical documentation.
• Comply with all guidelines to protect confidential client documentation, maintain DOHMH correspondence.
• Review client and audit charts for efficiency and ensure filing standards are maintained.
• Maintain fire drill log, staff scheduling and coverage when staff members are absent.
• Distribute/maintain Metro Cards, postage stamps, policy/procedure development, petty cash and check requests as needed.
• Attend manager meetings twice a month and relay any relevant information to departmental staff members.

Qualifications

• High School diploma required.
• New York State Certified Peer Specialists certification (Active) or must be re‑certified within 5 months of hiring.
• Minimum of 3 years of experience in a supervisory or leadership capacity.
• Experience working with individuals receiving behavioral health services.
• Ability to work as an effective team member.
• Proficient in Microsoft Office 365 and internet navigation.
• Knowledge of government entitlement programs and Support (IPS) supported employment model, with at least one year of human services experience and preferably one year experience managing staff.
• Knowledge of AWARDS/Foothold a plus.
• Bilingual a plus but not required.
• Driver’s license a plus but not required.

Additional Notes

• Other duties may be assigned by the agency or Division Director.
• Ability to conduct community outreach with other non‑profit agencies or advocacy groups in the community.

Vaccination Requirement

Selected candidates must submit proof of complete vaccination against COVID‑19 and having received a booster shot. If a candidate has a qualifying medical condition or religious exemption that contraindicates a COVID‑19 vaccination, an exemption form should be requested from Human Resources.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.