Program Manager Specialist

Jones Lang LaSalle Incorporated; Reston (VA); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) is seeking a Program Manager Specialist to join the Business Operations team, based in Reston, VA, with hybrid work. The role owns governance, reporting, and admin operations for a major federal contractor, partnering with the Senior Director of Business Operations to drive cross-functional process improvements and client-facing initiatives.

You will own meetings, quarterly cycles, and compliance, while coordinating leadership materials, audits, and technology adoption.

Qualifications

• Bachelor’s degree in business, operations management, or a related field, or equivalent experience.
• 3+ years of program management, project management, business operations, or consulting experience.
• Experience supporting leadership meeting and reporting cycles, such as QBRs, steering committees, scorecards, or contract administration.
• Experience coordinating work across multiple teams or stakeholders.
• Sound judgment about when to act independently and when to elevate.
• Comfortable owning defined responsibilities independently while contributing to broader, less defined work.
• Proficiency in Microsoft 365, SharePoint, and Smartsheet.

Responsibilities

• Governance and Contract Administration: Run recurring meetings, QBRs and town hall logistics, Steering Committee cadence, leadership offsite planning, and maintain compliance documentation.
• Reporting and Performance Management: Track account performance, run quarterly scorecards, manage savings tracker, prepare metric reports.
• Leadership Support and Process Improvement: Support Senior Director, maintain forward-looking milestones, contribute to process improvements, support tech rollout.
• Communications and Recognition: Manage account communications, recognitions, and awards coordination.
• General Administration: Maintain HR reports, onboarding, renewal documentation, ethics well-being and safety initiatives, SharePoint content management.

Education

Bachelor’s degree in business, operations management, or a related field

Tools

Microsoft 365

SharePoint

Smartsheet

Job description

Program Manager Specialist - JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

This Program Manager Specialist role sits at the center of Business Operations, supporting a major federal contractor across multiple service lines. The role owns the account’s core governance, reporting, and administrative operations, and serves as a day-to-day partner to the Senior Director of Business Operations on the account’s leadership, process improvement, and client-facing initiatives. It’s a strong fit for someone who wants ownership from day one and is looking for a role where scope expands with experience; exposure to account leadership, responsibility for cross-functional processes and technology improvement, and a working view of how a large, complex account is run.

What your day-to-day will look like:

Governance and Contract Administration

• Running recurring meetings and contract mechanics that keep the account’s leadership and client aligned on how the business is being managed.
• Run QBR and town hall logistics: agenda, deck, scheduling, room booking, meeting invitations, distribution, and SharePoint archiving.
• Run the Quarterly Steering Committee cadence.
• Coordinate annual leadership offsite planning: dates, agenda, and presentation materials.
• Maintain MSA and change order tracking, including Commercial Team call administration and meeting minutes.
• Maintain contract compliance documentation, including support for the annual SSAE 22 / SOC 1 Type II audit and FCPA and OFAC compliance records.
• Administer the CaT Survey and the Vested training program, including online Vested portal administration.

Reporting and Performance Management

• Tracking how the account is performing against its commitments and making sure that performance is documented, reported, and visible to leadership on a predictable schedule.
• Run the quarterly scorecard cycle end to end: gather data, secure approvals, upload to SharePoint, and schedule the variance meeting.
• Own the savings tracker and its quarterly report into the QBR.
• Prepare quarterly and annual metric reports and distribute them to leadership.

Leadership Support and Process Improvement

• Working alongside the Senior Director of Business Operations on the work that sits above day-to-day execution: keeping leadership priorities moving, improving how teams work together, and helping the account prepare for what’s ahead.
• Serve as a day-to-day partner to the Senior Director: prepare briefing materials, track leadership action items to closure, and keep work moving when the Senior Director is unavailable.
• Maintain a forward-looking view of account milestones; upcoming needs are raised and planned for early.
• Contribute to process improvement across service lines, recurring coordination issues, and places where a documented process is needed.
• Support technology rollout and adoption on the account: training coordination, adoption tracking, and change communications.
• Research and organize how other JLL accounts run business operations, to inform improvements on this account.
• Own Project Management Office standards, templates, and playbooks, including onboarding materials and the transition meeting process.

Communications and Recognition

• Keeping the account informed and its people recognized, the internal communications and recognition work that supports morale and team awareness.
• Own account-wide communications: announcements, lunch and learns, and leadership messages, including Account Director holiday notes.
• Monitor the account’s shared inboxes, including recognition submissions, and maintain the compliments tracker.
• Run the rewards and recognition program with the recognition committee: nominations, award ordering and delivery, certificates, and winner communications.

General Administration

• Maintaining HR reports, the org chart, and distribution lists on a weekly cadence across all service lines.
• Run new joiner onboarding and monthly training, keeping training materials current.
• Own renewal documentation, attestation administration, and TAT approval.
• Serve as Ethics Liaison, Well-Being Champion, and Safety Champion for the account.
• Administer SharePoint site content, Smartsheet license and access management.

Required Qualifications

• Bachelor’s degree in business, operations management, or a related field, or equivalent experience.
• 3+ years of program management, project management, business operations, or consulting experience.
• Experience supporting leadership meeting and reporting cycles, such as QBRs, steering committees, scorecards, or contract administration.
• Experience coordinating work across multiple teams or stakeholders.
• Sound judgment about when to act independently and when to elevate.
• Comfortable owning defined responsibilities independently while contributing to broader, less defined work.
• Proficiency in Microsoft 365, SharePoint, and Smartsheet.

Preferred Qualifications

• PMP, CAPM, or Lean Six Sigma certification.
• Experience contributing to a process improvement, change management, or technology adoption effort.
• Experience in corporate real estate, facilities, or professional services accounts.
• Exposure to federal contracting or compliance environments.
• Power BI experience is a plus.

Location

Based in Reston, VA or DVM area (hybrid).

Work Authorization

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Compensation

Expected compensation for this position: 90,000.00 - 100,000.00 USD per year.

On-site Location

Location: On-site -Reston, VA.

Job Tags

Public Institutions

Personalized Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Equal Opportunity and Accommodation Statement

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.