Program Manager (ServiceNow Platform Support)

DirectViz Solutions, LLC; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

DirectViz Solutions, LLC seeks a Program Manager for ServiceNow Platform Support to enhance and manage systems for Federal Government clients. The role involves leading projects, ensuring compliance with standards, and managing a sizeable team, focusing on collaboration and integrating IT solutions effectively.

Benefits

Competitive compensation

Comprehensive medical plans

401k match

PTO accrual

Professional development reimbursement

Corporate-funded technology certifications

Qualifications

• 10+ years of program management experience.
• 5+ years supporting ServiceNow implementations.
• Strong understanding of NIST Risk Management Framework.

Responsibilities

• Lead implementation and maintenance of ServiceNow modules.
• Manage lifecycle of ServiceNow projects.
• Provide leadership to a team of 20+ staff.

Skills

Leadership

Communication

Analytical Skills

Agile Methodologies

Cloud Integration

Problem Solving

Education

ITIL Certification

Bachelor's Degree (or equivalent)

Tools

ServiceNow

AWS

Azure

Salesforce

Job description

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

Overview: We are seeking a highly skilled Program Manager (ServiceNow Platform Support) to lead and manage the enhancement, development, and operations of a comprehensive ServiceNow platform. This role will focus on delivering superior professional services, ensuring ServiceNow best practices, and maintaining system resiliency and compliance, with an emphasis on automating NIST RMF activities.

The position requires proven leadership in Federal Government IT programs, a deep understanding of ServiceNow implementations, and expertise in Agile methodologies.

Key Responsibilities:

• Lead the implementation, operation, and maintenance of ServiceNow modules, including SecOps, Integrated Risk Management (IRM), and Cloud Asset Management (CAM).
• Manage the full lifecycle of ServiceNow projects, including requirements gathering, design, configuration, testing, deployment, and ongoing maintenance.
• Oversee Development, Modernization, and Enhancements (DME) and Operations and Maintenance (O&M) activities.
• Collaborate with teams to ensure seamless integration of ServiceNow with enterprise tools and cloud services (e.g., AWS, Azure, Salesforce).
• Employ Agile practices to manage deliverables, optimize workflows, and drive team performance.
• Ensure the platform maintains its Authority to Operate (ATO) and complies with Federal security standards.
• Provide leadership to a team of 20+ staff, fostering a collaborative and productive work environment.
• Develop and deliver performance-based deliverables that align with ServiceNow best practices and program goals.

Required Qualifications:

• 10+ years of program management experience, with at least 5 years supporting ServiceNow implementations in the Federal Government.
• 5+ years of demonstrated experience managing Federal Government IT programs, leading teams of at least 20 staff.
• ITIL Certification or a minimum of 5 years working within an IT Operations environment.
• Expertise in ServiceNow modules such as SecOps, IRM, and CAM.
• Strong understanding of NIST Risk Management Framework (RMF) and automation practices.
• Experience with cloud integration using platforms such as AWS, Azure, and Salesforce.
• Proficiency in Agile methodologies and tools.
• Strong analytical, communication, and leadership skills.
• Experience delivering performance-based deliverables in a Federal Government setting.
• Knowledge of Federal compliance standards and processes.

Physical and Mental Qualifications:

• Be able to maintain awareness during scheduled working hours.
• Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
• Able to lift up to 15 pounds.
• Excellent verbal and written communication; good command of the English language
• Execute tasks independently and work as a team.
• Learns and memories routine tasks.
• Strong organizational, grammar, business correspondence, and self-management skills
• Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
• DVS retains the right to change or assign other duties to this position.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.