Program Manager, Senior, Virtual Care

Blue Shield of CA; Los Angeles (CA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Blue Shield of California seeks a Senior Program Manager for Virtual Care Programs to lead day-to-day operations and cross-functional execution across internal teams, vendors, and providers. You will apply healthcare and digital health knowledge to ensure programs meet member needs and business goals, while collaborating with leadership to drive performance and strategic vendor partnerships.

The role emphasizes strong business acumen, stakeholder management, and translating program metrics into

Qualifications

• Requires a bachelor’s degree or High School Diploma/GED plus 4 years of relevant experience.
• MBA or MPH preferred.
• Minimum 5 years in product management, program development, or related field.
• Experience supporting virtual care, digital health, or vendor-enabled healthcare programs.
• Experience managing complex cross-functional programs with milestones, risks, and governance.
• Experience managing external vendors, partners, or providers with SLAs and escalations.
• Strong analytical skills translating program performance into actionable recommendations for executives.
• Excellent communication and cross-functional leadership in a matrixed organization.

Responsibilities

• Manage day-to-day operations and cross-functional execution of virtual care programs.
• Partner with internal stakeholders, strategic vendors, and healthcare providers to support implementation and ongoing performance.
• Translate program performance and member insights into executive-ready recommendations.
• Support governance, risk, and stakeholder communications.

Skills

Program management

Cross-functional leadership

Vendor management

Healthcare/digital health

Analytics

Stakeholder management

Communication

Leadership in matrixed orgs

Education

Bachelor’s degree or High School Diploma/GED + 4 years experience

MBA

MPH

Job description

Your Role

The Health Plan Product Development team is responsible for supporting Blue Shield of California's portfolio of virtual care solutions designed to improve member access, experience, and health outcomes. The Program Manager, Senior, Virtual Care Programs will report to the Director, Health Plan Product Development. In this role, you will manage the day-to-day operations and cross-functional execution of virtual care programs, partnering with internal stakeholders, strategic vendors, and healthcare providers to support successful implementation and ongoing performance.

You will bring strong business acumen, program management expertise, and an understanding of healthcare and digital health to help ensure virtual care programs meet member and business needs.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree; advanced degree (MBA, MPH) is preferred
• Requires at least 5 years of experience in product management, program development, program management, or a related field
• Requires experience supporting or managing virtual care, digital health, healthcare navigation, or other vendor-enabled healthcare programs
• Demonstrated experience managing complex cross-functional programs, including milestones, dependencies, risks, issues, stakeholder communications, and operational readiness
• Experience managing external vendors, strategic partners, or third-party providers, including deliverables, performance, service levels, escalations, and ongoing governance strongly preferred
• Strong analytical skills with demonstrated ability to translate program performance, member experience insights, and operational metrics into actionable recommendations and executive-ready materials strongly preferred
• Excellent communication, organizational, and cross-functional leadership skills, with demonstrated ability to influence and align stakeholders and decisionmakers within a highly matrixed organization

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.