Program Manager & Scheduler - Audits & Client Liaison

Kids for the Future; Urbandale (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Kids for the Future in Urbandale, IA invites applications for a Program Manager & Scheduler who acts as liaison between clients and contract auditors. You will coordinate audit schedules, lead client communications, and relay updates to internal teams.

The role requires an agricultural background, a Bachelor’s degree in Animal Science or related field (or 10 years experience), strong communication, and the ability to manage multiple auditors and deadlines.

Qualifications

• Bachelor’s degree in Animal Science or related agriculture field, or equivalent experience.
• Strong client communication and scheduling coordination abilities.
• Experience managing contractors and customer service focus.
• Attention to detail and ability to track communications with teams.

Responsibilities

• Lead client communication and producer meetings
• Manage contract auditors and track audit schedules and timelines
• Notify auditors of scheduled audits via emails and phone calls
• Coordinate with clients on upcoming deadlines and scheduling of audits
• Notify auditors of changes in audit schedules, biosecurity, and/or timelines
• Communicate any audit delays or issues with clients and internal team
• Participate in regular calls with Packers, Industry groups, and certification organizations
• Attend meetings and webinars to stay abreast of industry updates
• Answer client and auditor inquiries
• Source new auditors for program
• Track auditor performance and client satisfaction for future auditor placement
• Maintain detailed record of status for each client and escalates any high priority needs
• Develop and maintain effective, sound, and healthy communication with clients, auditors, and internal and external teams
• Other duties as assigned

Skills

Agricultural background

Customer service

Contractor management

Attention to detail

Communication skills

Microsoft Office

Self-motivated

Team player

Multi-tasking

Education

Bachelor’s Degree in Animal Science or related agriculture field

10 years related experience

Job description

Kids for the Future in Urbandale, IA invites applications for a Program Manager & Scheduler who acts as liaison between clients and contract auditors. You will coordinate audit schedules, lead client communications, and relay updates to internal teams.

The role requires an agricultural background, a Bachelor’s degree in Animal Science or related field (or 10 years experience), strong communication, and the ability to manage multiple auditors and deadlines.