Program Manager- Sacramento, CA

Cross Country; Sacramento (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Cross Country is seeking a Program Manager to oversee PACE homecare accounts, manage client relationships, and lead the Program Support Team. You will drive growth, ensure service delivery, and align with regulatory standards through on-site visits and proactive performance management.

The role requires leadership, Spanish bilingual fluency, and experience in healthcare staffing. You will mentor staff, monitor metrics, and pursue new opportunities with sales and account teams, ensuring high

Qualifications

• Minimum 2+ years in Account or Program Management or 3+ years in client relations in healthcare staffing or homecare.
• Minimum 2 years leadership experience in healthcare staffing/homecare or related field.
• Prior experience managing PACE program accounts or homecare staffing.

Responsibilities

• Serve as primary point of contact for PACE program clients, building trusted relationships.
• Conduct regular client visits and satisfaction meetings to strengthen partnerships.
• Partner with sales and account management teams to identify, pursue, and secure new business opportunities.
• Monitor client performance metrics and implement strategies for continuous improvement.
• Drive business expansion within existing accounts by identifying service gaps and ensuring client retention.
• Lead and mentor the Program Support Team to ensure high performance and accountability.
• Provide training and guidance to coordinators and administrative staff.

Skills

Bilingual in Spanish

Client relationship management

Leadership

Communication skills

MSP/VMS familiarity

MS Office proficiency

Teams/Zoom proficiency

Education

High School Diploma

Bachelor’s degree preferred

Tools

MSP/VMS technology

Microsoft Office

Teams

Zoom

Job description

**Bilingual fluency in Spanish required***

BASIC PURPOSE:

The Program Manager is responsible for managing client relationships, driving business growth, and leading the Program Support Team for assigned PACE homecare program accounts. This role ensures client satisfaction through consistent communication, on-site visits, and proactive service delivery. The Program Manager partners with sales and account management teams to identify and develop new business opportunities, while ensuring delivery excellence and compliance with company and regulatory standards.

ESSENTIAL FUNCTIONS:

• Serve as the primary point of contact for PACE program clients, building strong, trusted relationships.
• Conduct regular client visits and satisfaction meetings to strengthen partnerships and address concerns.
• Partner with sales and account management teams to identify, pursue, and secure new business opportunities.
• Monitor client performance metrics (e.g., satisfaction scores, fill rates, retention) and implement strategies for continuous improvement.
• Drive business expansion within existing accounts by identifying service gaps, offering additional solutions, and ensuring client retention.
• Lead, mentor, and develop the Program Support Team to ensure high performance and accountability.
• Provide training, coaching, and guidance to coordinators and administrative staff.
• Oversee daily operations, ensuring accurate data management, compliance, and timely execution of deliverables.
• Assign and balance workload across the team to ensure efficient operations and adequate coverage.
• Collaborate with cross-functional leaders to align strategies, resolve challenges, and improve processes.
• Ensure compliance with company policies, contractual obligations, and regulatory standards.
• Oversee credentialing, documentation, and audit readiness for assigned accounts.
• Review and approve reports, submissions, and client deliverables for accuracy and timeliness.
• Identify risks or performance gaps and implement corrective actions.
• Maintain knowledge of industry trends, regulations, and best practices affecting PACE programs and homecare staffing.
• Act as liaison between clients, caregivers, healthcare professionals, and internal teams to ensure seamless service delivery.
• Partner closely with sales, account management, and corporate leadership to meet business objectives.
• Provide timely, accurate updates on program status, challenges, and opportunities to senior leadership.
• Represent the company with professionalism, integrity, and a strong client-service focus.
• Implement quality assurance measures to maintain high standards of care and client satisfaction.
• Conduct regular audits and assessments to identify areas for improvement and implement corrective action.
• May be required to provide after-hours, weekend, and holiday coverage based on business needs, ensuring timely coordination of staffing and effective communication with PACE program partners to maintain continuity of care.
• Other duties as assigned.

QUALIFICATIONS:

• Minimum 2+ years’ experience in Account or Program Management or 3+ years’ experience in client relations role, preferably in the healthcare staffing or homecare industry.
• Minimum 2 years of leadership experience in healthcare staffing, homecare, or a related field.
• Prior experience managing PACE program accounts or homecare staffing.
• Familiarity with MSP/VMS technology.
• Proven success in client relationship management, account growth, and team leadership.
• Experience conducting client visits and satisfaction reviews.
• Strong collaboration skills with sales and account management teams to drive growth.
• Excellent communication, negotiation, and presentation abilities.
• Knowledge of healthcare regulations and compliance requirements.
• Proficiency in Microsoft Office Suite and comfort with virtual platforms (Teams, Zoom).
• Bilingual in Spanish required

Education:High School Diploma or equivalent required. Bachelor’s degree preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. High School or equivalent required; Bachelor’s degree in Business Administration, Healthcare Administration, or a related field preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.