Program Coordinator (Temp)- Fresno, CA

Cross Country Healthcare; Fresno (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Cross Country Healthcare is seeking a Program Coordinator to provide operational, administrative, and customer support for PACE homecare programs in Fresno, CA. The role focuses on onboarding caregivers, maintaining records, and ensuring regulatory compliance while coordinating with internal teams and external clients.

You will assist with timekeeping, payroll, and schedule confirmations, manage documentation, and act as a liaison across departments to ensure accurate communications and

Qualifications

• Requires strong administrative and client-support experience in healthcare or staffing.
• Proficient with MS Office and regulatory compliance.
• Bilingual in Spanish is required.

Responsibilities

• Assist caregivers with onboarding, orientation, credentialing, and system access.
• Provide ongoing support to field staff and resolve issues to ensure successful assignments.
• Maintain accurate records of caregiver credentials and client information.
• Communicate updates and assignment details clearly with stakeholders.
• Support timekeeping, payroll, and schedule confirmations.
• Ensure caregiver compliance with regulatory standards with Compliance team.
• Generate reports for internal teams and clients.
• Act as liaison between caregivers, clients, and internal departments.

Skills

Organizational skills

Time management

Communication

MS Office

Bilingual Spanish

Regulatory compliance

Client relations

VMS familiarity

Education

High School Diploma or equivalent

Some college preferred

Tools

Microsoft Office Suite

VMS/Client Portal

Job description

BASIC PURPOSE:

The Program Coordinator provides operational, administrative, and customer support to ensure the effective delivery of homecare services for PACE programs. This role focuses on supporting caregivers (HCPs), clients, and internal teams by managing onboarding/offboarding, compliance tracking, communication, and client relations. The Program Coordinator plays a vital role in ensuring caregivers are prepared and supported, client needs are met, and all processes remain compliant and efficient.

ESSENTIAL FUNCTIONS:

• Assist caregivers with onboarding, orientation, credentialing, and system access.
• Provide ongoing support to field staff by addressing questions, resolving issues, and ensuring they have the resources needed for successful assignments.
• Maintain accurate and current records of caregiver credentials, certifications, and licensures.
• Communicate updates, policy changes, and assignment details clearly and promptly.
• Support HCPs with timekeeping, payroll, and schedule confirmations.

• Manage HCP timekeeping issues (e.g., missed punches, errors) and review timecards for processing to ensure accuracy and time corrections in a timely manager to avoid payment errors.

• Serve as a primary contact for PACE program clients, addressing inquiries and concerns promptly and professionally.
• Build and maintain positive relationships with internal and external stakeholders to ensure service satisfaction.
• Conduct periodic client satisfaction checks and follow up on feedback to improve service delivery.
• Ensure client-specific requirements, policies, and procedures are accurately documented and shared with caregivers.
• Work with Compliance team to ensure caregiver are compliant with all regulatory, licensing, and agency standards.
• Maintain and update databases, internal systems, and client portals with accurate caregiver and client information.
• Support audits by ensuring complete and accurate documentation is available when needed.
• Generate, prepare, and distribute reports for internal teams and client review.
• Assist with creating confirmation letters, client-facing communications, and process documentation.
• Act as a liaison between caregivers, clients, and internal departments to ensure alignment and issue resolution.
• Communicate clearly and consistently with all stakeholders to ensure smooth service delivery.
• Provide backup coverage for colleagues to ensure uninterrupted clients and caregiver support.
• Represent Cross Country Healthcare with professionalism and integrity in all interactions.
• May be required to attend offsite job fairs and community events as needed.
• May be required to provide after-hours, weekend, and holiday coverage based on business needs, ensuring timely coordination of staffing and effective communication with PACE program partners to maintain continuity of care.
• Other duties as assigned

QUALIFICATIONS:

• Minimum of one (1) year of administrative or client support experience, preferably in healthcare or staffing.
• Strong organizational and time management skills with ability to handle multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of healthcare regulations and compliance standards.
• Ability to maintain confidentiality and professionalism in all situations.
• Experience with VMS technology or client portals.
• Bilingual in Spanish required.
• Strong problem-solving and relationship-building abilities.

Education:

High School Diploma or equivalent required; Some college preferred.