Program Manager RRP

Key Point Health Services; Baltimore (MD); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

PTO & sick leave

Tuition reimbursement

Job summary

Key Point Health Services is seeking a Program Manager for Baltimore County, MD. This role oversees comprehensive services across on-site and off-site programs, including assessments, case management, psychoeducation, and crisis intervention, with emphasis on documentation and audits.

The candidate will supervise staff, ensure policy adherence, complete training hours, and coordinate with an interdisciplinary team to support behavioral health clients and families in the Greater Baltimore area.

Qualifications

• Knowledge of DSM and common symptoms in RRP programs.
• Proficiency in assessments, treatment planning, and advocacy.
• Strong writing, interpersonal and oral communication.
• Ability to work with culturally diverse populations and protect confidentiality.

Responsibilities

• Provide comprehensive services through on-site and off-site programs (assessment, case management, psychoeducation, crisis intervention, advocacy).
• Prepare patient records for internal and external audits and maintain documentation.
• Train staff, supervise, and ensure adherence to program policies and safety rules.
• Administer, monitor, and submit treatment plans for authorizations and maintain charts.
• Travel locally between office, client residences, and community settings.

Skills

DSM knowledge

Assessment & planning

Communication skills

Crisis intervention

Education

Master's in Vocational Rehab Counseling

CRCC or CPRP certification

Job description

Job Details: Job Location: Residential County - Baltimore, MD 21222, Salary Range: $28.00 - $28.00 Hourly, PROGRAM MANAGER Baltimore County, MD

www.keypoint.org

DETAILS

Job Type: Full-Time Program Manager

Schedule: Monday - Friday

Pay: $28.00 per hour

What We Offer

• Comprehensive Health, Dental & Life Insurance.
• Generous PTO and Sick leave plan (6 weeks in first year)
• Tuition reimbursement
• And more!

Who We Are

Key Point Health Services is a leading nonprofit agency serving people with behavioral healthcare needs in the Greater Baltimore area. We provide comprehensive community-based services that help people thrive while realizing and choosing their goals. We provide opportunities, support and integration within our community. Among the programs and services, we provide are Outpatient Mental Health Centers, Adult and Child Psychiatric Rehabilitation Programs, School-Based Therapy, Community Outreach, and Residential Services

SUMMARY OF RESPONSIBLITIES

• The RRP Manager is responsible for the comprehensive services offered through on-site and off-site programs. This includes assessment, case management, psycho education, crisis intervention, advocacy, and community liaison.
• The Program Manager is also responsible for the preparation of patient records for internal and external audits.
• The RRP Manager is responsible for monitoring the completion of all documentation such as treatment plans and progress notes by responsible staff.
• The RRP Manager is responsible for the submission of treatment plans for authorizations as well as maintenance of charts.
• The RRP Manager is responsible for teaching community skills including ADLs as needed. In addition, the manager is responsible for the training of new employees.
• They are responsible for the development, implementation and adherence to program policy. In addition, the program manager is responsible for the training of new employees and the supervision of the program.
• The RRP Manager is responsible for maintaining their level of skill by completing the required 20 hours per year of training. In addition, each employee is expected to abide by all safety rules and regulations of the department and facility.
• The RRP Manager is responsible for carrying out the mission, philosophy of care and policies of Key Point. The assistant manager also performs other duties as needed to achieve program goals and objectives.
• The RRP Manager may be assigned various supervisory roles as determined by the Program Director.
• The RRP Manager may be responsible for all administrative tasks as well as clinical supervision of each employee.
• This position may also not be available at all locations due to size of program.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISION AND COORDINATION OF SERVICES

The RRP Manager reports directly to their immediate supervisor, the Program Director. The Program Manager coordinates with other professionals within the agency as well as outside agencies to create an interdisciplinary team approach and other assigned duties. The employee abides by the ethics set forth by the agency and the profession as a whole.

DESIRABLE MINIMUM QUALIFICATIONS

Knowledge, Skills, and Abilities

• The RRP Manager should have either experience or education related to the population with whom they shall work.
• The employee should have knowledge of the DSM and relevant symptoms of the most common diagnosis within the RRP programs.
• The RRP Manager will be able to demonstrate proficiency in assessments, treatment planning, advocacy skills and case management skills.
• The employee demonstrates the ability to express themselves well through writing, interpersonal and oral communication skills.
• They will demonstrate an understanding and sensitivity to serving culturally diverse and/or special needs population while maintaining client confidentially.

EDUCATION AND EXPERIENCE

• A master’s in vocational Rehab Counseling and a CRCC (Commission on Rehabilitation Counselor Certification) or a bachelor’s level degree and a CPRP (Certified Psychiatric Rehabilitation Practitioner).
• A Bachelor’s Degree is required and must have the CPRP or actively be in the process of obtaining their CPRP certification.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle objects, tools, or controls, reach with hands and arms, and talk or hear. The employee frequently is required to sit, climb, ascend and descend stairs, balance, taste, and smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The RRP Manager will primarily work in an office setting. However, he/she may be required to work in resident’s houses as needed. The Manager is not expected to be exposed to unusual temperatures, light or noise levels. The position may require repetitive use of computer, keyboard, and mouse.

TRAVEL

The Program Manager is expected to travel locally between the office, client’s residences, and community settings. It is the policy of Key Point Health Services Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.