Program Manager Rotating Shift

Volunteers of America Los Angeles; Los Angeles (CA); On-site; USD 69,607 - 73,271; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Volunteers of America Los Angeles seeks a Program Manager I to supervise program goals, plans, and budget-driven operations. You’ll oversee resources, coordinate partners, and conduct outreach to serve participants and leverage VOALA assets.

The role involves on‑site oversight, staff supervision, and ensuring services align with funder requirements. Bachelor’s in Social Work (or related field) preferred; Master’s degree and HMIS knowledge are a plus.

Qualifications

• Bachelor’s degree in Social Work or related field and 3+ years in social services program management.
• 2+ years direct staff management experience.
• Experience linking clients to community and government resources.
• Knowledge of HMIS and related databases.

Responsibilities

• Oversee day‑to‑day program operations and staff supervision.
• Meet grant objectives and ensure compliance with guidelines.
• Coordinate outreach with community partners and landlords.
• Maintain accurate program records and reporting.

Skills

Staff management

Program management

Coordination

Budget oversight

Education

Bachelor’s degree in Social Work

Master of Social Work

Tools

HMIS

Job description

Program Manager

Location: Los Angeles, CA
Job ID: 4859
Salary: $69,607.47 – $73,271.02 per year
Shift Type: Rotating Shift

About VOALA

VOALA is a non‑profit human services organization that provides services such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing, and drug and alcohol rehabilitation to Los Angeles area communities. For more information, visit www.voala.org.

Benefits

Medical, dental, vision, and retirement benefits.

Job Summary

The Program Manager I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines, overseeing resources, coordinating partners, and conducting outreach to serve participants and leverage VOALA and community assets.

Duties and Responsibilities

• Intake, assessments, service planning, service delivery, and goal attainment.
• Training, supervision, and problem‑solving for difficult cases.
• Meeting grant objectives and adhering to grant guidelines.
• Providing information to the Division Director highlighting progress toward set goals.
• Providing quality service to clients with rental issues.
• Monitoring program compliance to VOALA policies and required procedures; maintaining documentation of all program services delivered to participants.
• Measuring and assessing impact of services and participating in key elements to the program's success.
• Effectively communicating project expectations to team members.
• Coordinating outreach and collaboration efforts with community partners and landlords.

Essential Duties

Occurs on‑site; supervisors must provide direction and oversight on site.

Operations

Day‑to‑day service delivery, guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources.

Monitoring and Measurement

Ensure all services to clients are properly recorded, evaluate achievement of program goals, and report to senior leadership.

Coordination of Services

Collaborates with other service providers to link various programs to community resources and supportive services.

Administration

Maintain comprehensive records of compliance with funder and regulatory requirements.

Training and Mentoring

Responsible for service team development through training, policy and procedure, structured supervision, and learning collaboratives.

Change Leadership

Identifies better, faster, and more efficient ways to achieve the mission of the program and community outreach.

Mandated Reporter

Employees must report any instance of physical or sexual abuse to proper authorities.

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications.

Education

• Bachelor’s degree in Social Work (or related discipline) or equivalent combination of relevant education and experience (4 years).

Experience

• Minimum of 3 years of experience in Social Services Program Management, Coordination or Supervision.
• Minimum of 2 years of direct experience in Staff Management.

Preferred Qualifications

• Master of Social Work or related discipline.
• Experience connecting clients to community and government resources.
• Experience serving the target community (veterans, homeless, at‑risk youth, etc.).
• Knowledge of community resources.
• Experience with HMIS and other relevant databases used by partner service providers.
• Ability to work with people from various backgrounds and/or limited English capabilities.

EEO Statement

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

E‑Verify

This employer participates in E‑Verify as required by federal law and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm your authorization, the employer is required to give you written instructions and an opportunity to resolve the issue before taking any action, including termination.