Program Manager - Risk Technology

MetLife; New York (NY); Hybrid; USD 142,000 - 182,000; Full time

Job summary

MetLife’s Global Technology team seeks a Program Manager - Risk Technology to lead technology strategy, product management, delivery, and operations for the GRC portfolio. You’ll partner with Risk, Compliance, Audit, Security and business units to deliver data-driven, compliant solutions that improve decision-making and resilience.

This role balances product ownership, governance, vendor coordination, budget support, and team development, with emphasis on AI, analytics, and modern delivery

Qualifications

• Bachelor's degree in information systems, Business, Technology, Engineering, or a related field.
• 8-10+ years of progressive leadership experience within financial services or technology organizations.
• 5+ years of leadership experience managing large, cross-functional geographically distributed teams, external vendors, and strategic technology partners.
• Proven success defining and executing technology strategies and multi-year roadmaps.
• Strong understanding of GRC related business processes and operating models.
• Proven experience leading large-scale transformation and modernization initiatives.
• Excellent stakeholder management and communication with senior executives.
• Ability to lead through ambiguity and manage competing priorities.

Responsibilities

• Own strategy, roadmap, and lifecycle management of Risk technology products and platforms.
• Lead delivery, support, and continuous improvement of Risk technology solutions.
• Manage project and delivery resources, capacity planning, and prioritization.
• Partner with Risk, Compliance, Audit, Security, and stakeholders to define requirements and investments.
• Provide oversight of portfolio performance, vendor relationships, and risk management.
• Ensure governance, security, privacy, compliance, and resiliency standards are met.
• Drive innovation with data, analytics, automation, and emerging tech to enhance risk management.

Skills

Leadership experience

Stakeholder management

Agile execution

Regulatory/compliance knowledge

Vendor management

Strategic technology planning

Data-driven decision making

Education

Bachelor's degree in information systems, Business, Technology, Engineering, or a related field

Tools

Power BI

IBM OpenPages

ServiceNow IRM/GRC

Job description

When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

The Opportunity

The Program Manager - Risk Technology, is accountable for technology strategy, product management, delivery execution, and operational performance for the GRC technology portfolio. This role serves as the primary technology partner to Risk, Compliance and Governance leadership, shaping strategic technology investments, driving business transformation, and ensuring technology capabilities effectively enable regulatory, governance, and operational objectives.

The Risk Technology analyst works closely with business executives, enterprise architecture, information security, risk management, operations, and external partners to establish modern, data-driven solutions and effective operating models that improve decision-making, strengthen controls, increase operational efficiency, and support regulatory compliance.

This role is expected to balance product ownership, delivery execution, governance and risk management, vendor coordination, budget support, and team development, while delivering measurable business outcomes aligned with MetLife's Risk technology priorities. The role reports to a Head of Risk Technology and operates within the strategy and investment framework that leader sets.

Key Responsibilities

• Own the strategy, roadmap, and lifecycle management of Risk technology products and platforms, ensuring alignment with business objectives, regulatory requirements, and enterprise priorities.
• Lead the delivery, support, and continuous improvement of Risk technology solutions through effective product management, Agile execution, release planning, and portfolio governance.
• Manage and develop project, program, and delivery resources, including capacity planning, work prioritization, performance oversight, and resource allocation across initiatives.
• Partner with Risk, Compliance, Audit, Security, and business stakeholders to define requirements, prioritize investments, and deliver technology-enabled process improvements.
• Provide oversight of portfolio performance, financial management, vendor relationships, delivery metrics, reporting, risk management, and control effectiveness.
• Ensure technology solutions meet enterprise standards for governance, security, privacy, compliance, resiliency, and regulatory readiness.
• Drive innovation through data, analytics, automation, artificial intelligence, and emerging technologies to enhance risk management capabilities, improve decision-making, and increase operational efficiency.

Required Qualifications

• Bachelor's degree in information systems, Business, Technology, Engineering, or a related field.
• 8 -10+ years of progressive leadership experience within financial services or technology organizations.
• 5+ years of leadership experience managing large, cross-functional geographically distributed teams, external vendors, and strategic technology partners.
• Demonstrated success defining and executing business-aligned technology strategies and multi-year roadmaps.
• Strong understanding of GRC related business processes and operating models.
• Proven experience leading large-scale transformation, modernization, and business enablement initiatives.
• Excellent stakeholder management, negotiation, communication, and influencing skills, including interaction with senior executives.
• Demonstrated ability to lead through ambiguity, manage competing priorities, and drive organizational change.
• Working understanding of AI’s impact on team outputs, with the ability to set expectations for appropriate use and reinforce accuracy, compliance, and policy alignment.

Preferred Qualifications

• Hands-on knowledge of GRC platforms such as IBM OpenPages, Archer, ServiceNow IRM/GRC, MetricStream, LogicGate, or Riskonnect.
• Familiarity with AI governance and model risk tooling (e.g., IBM watsonx.governance, Credo AI, Domino/model inventory solutions) and frameworks such as the NIST AI RMF or ISO/IEC 42001.
• Exposure to third-party/vendor risk and issues management tooling (e.g., Prevalent, ProcessUnity, ServiceNow TPRM).
• Experience with risk reporting and analytics using Power BI, Cognos, or equivalent.
• Solid financial acumen including budgeting, forecasting, and business case development.
• Relevant certifications such as CRISC, PMP/SAFe, or vendor platform certifications.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $141,600 - $181,800. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 67 days from the listed posting date.