Lead Operational Risk Consultant

MetLife; United States; On-site; USD 85,000 - 143,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) with employer match

Disability insurance

Parental leave

Paid time off

Job summary

MetLife’s Global Risk Management Group is seeking an Operational Risk Management Lead Consultant to oversee the ORM risk function for the Group Benefits business. You will identify, monitor, and manage operational risks, escalating concerns and driving mitigation with business leaders and control functions.

This role partners across Global Risk Management to implement an ongoing operating model and proactive risk management aligned with strategic priorities.

Qualifications

• Bachelor's degree or equivalent experience; 7–10 years in risk management, internal audit, control management, operations, or related field.
• Strong knowledge of life insurance industry, risk management frameworks, and regulatory requirements.
• Proven understanding of operational risk frameworks, control environments, and risk mitigation.
• Excellent analytical, problem-solving, and communication skills with ability to translate data into insights.
• Demonstrated ability to influence and partner with senior stakeholders.

Responsibilities

• Provide risk governance oversight aligned with frameworks, policies, and risk appetite.
• Advise business leaders on risks, insights, and informed decisions.
• Partner with business and control functions to design and monitor risk mitigation strategies.
• Lead risk assessment activities, monitor risk events, issues, remediation, and KRIs.
• Strengthen risk practices through processes, training, and stakeholder engagement.

Skills

Risk management

Stakeholder management

Analytical thinking

Communication

Regulatory knowledge

Leadership

Education

Bachelor's degree

Job description

Join our Global Risk Management Group, where you’ll play a key role in safeguarding the company, ensuring we deliver on our commitments to customers and stakeholders, and driving responsible growth. As part of our team, you’ll identify, monitor, and mitigate both financial and non-financial risks across the organization. Leverage your expertise as the second line of defense to advise our business on effective risk management strategies. This means challenging ideas, implementing robust controls, and enforcing guardrails to foster responsible business growth. Join us in advancing MetLife’s legacy of trust through exemplary risk management practices.

The Opportunity

The Operational Risk Management Lead Consultant will execute the ORM risk function by overseeing implementation of MetLife’s Non-Financial Risk Management Framework for the Group Benefits business. ORM collaborates across Global Risk Management and actively engages business leaders, technology, operations, compliance, and first-line control functions to maintain an ongoing view of operational risk for the business, escalates potential concerns, and drives risk mitigation activities.

This position will play a key role in establishing and maintaining strategic partnerships while implementing an ongoing operating model to proactively identify, monitor, and manage operational risks in support of business strategic priorities.

Key Responsibilities

• Provide risk governance oversight, ensuring compliance with risk management frameworks, policies, and risk appetite standards.
• Serve as a strategic advisor to business leaders by identifying emerging risks, providing risk insights, and supporting informed decision-making.
• Partner with business and control functions to design, implement, and monitor risk mitigation strategies, analytics, and risk tolerance measures.
• Lead risk assessment activities, including monitoring risk events, issues, remediation efforts, and key risk/performance indicators.
• Strengthen and operationalize risk management practices through consistent processes, training, stakeholder engagement, and integration of emerging technologies.

Required Qualifications

• Bachelor's degree or equivalent experience, with 7-10 years of experience in risk management, internal audit, control management, operations, or a related field.
• Strong knowledge of the life insurance industry, risk management frameworks, and regulatory requirements.
• Proven understanding of operational risk frameworks, control environments, and risk mitigation practices.
• Excellent analytical, problem-solving, and communication skills, with the ability to translate complex data into actionable insights.
• Demonstrated ability to influence, collaborate with, and build partnerships with senior stakeholders.

Preferred Qualifications

• Experience with risk analytics, reporting, dashboards, and data-driven risk insights.
• Knowledge of insurance or financial services regulatory requirements and industry expectations.
• Exposure to emerging risk areas such as AI, automation, and digital transformation; professional certifications (CRMA, FRM, CPA, CIA, or equivalent) preferred.

The expected salary range for this position is $84,800 - $142,900. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values – Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead – we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.