Director, AI Risk Management

MetLife; Bridgewater (MA); Hybrid; USD 128,800 - 171,700; Full time

Benefits offered by this job

Health plan

401(k) with employer matching

Life insurance

Parental leave

Paid time off

Job summary

MetLife is seeking to join the AI Risk Management team in Global Risk Management. You will help govern Responsible Use of AI, coordinate with controls, use case owners, vendors, and stakeholders to assemble materials, and raise risks for leadership decisioning as needed.

The role requires strong project and stakeholder management, fluency in AI concepts, and the ability to challenge processes while maintaining governance standards. Hybrid work model in the US is available.

Qualifications

• Bachelor’s degree in a quantitative or technical field (statistics, economics, CS, data science, actuarial science, information systems).
• Experience in financial services or other regulated industries.
• Knowledge of AI regulatory frameworks and control areas (privacy, AI ethics, model risk, data governance, information security).
• Proven ability to coordinate complex, cross‑functional initiatives and engage both technical and non‑technical stakeholders.
• Strong communication, synthesis, and issue‑management skills, with familiarity in AI/ML concepts and risk/control frameworks.

Responsibilities

• Manage day-to-day RUAI approval execution—intake, coordination, risk assessment, and documentation.
• Partner with use case owners to improve submission quality, ensuring completeness and alignment with governance standards.
• Coordinate cross-functional engagement with control partners, including scheduling, agendas, and follow‑ups.
• Conduct and review risk assessments, identifying issues and escalating as needed while ensuring clarity and consistency.
• Enhance governance processes by improving tools/workflows and identifying recurring risk patterns to support reporting and insights.

Skills

AI risk management

cross-functional coordination

stakeholder management

risk assessment

communication

Education

Bachelor’s degree (quantitative/technical)

Advanced degree or credential (quantitative field, law, risk, actuarial, security, or privacy)

Tools

Azure

Databricks

Domino

Langchain

Job description

Overview

Join our Global Risk Management Group, where you’ll play a key role in safeguarding the company, ensuring we deliver on our commitments to customers and stakeholders, and driving responsible growth. As part of our team, you’ll identify, monitor, and mitigate both financial and non-financial risks across the organization. Leverage your expertise as the second line of defense to advise our business on effective risk management strategies. This means challenging ideas, implementing robust controls, and enforcing guardrails to foster responsible business growth. Join us in advancing MetLife’s legacy of trust through exemplary risk management practices.

The Opportunity

This position will join the AI Risk Management team within Global Risk Management. This team provides second line oversight and review and challenge activities for AI initiatives across the Enterprise, including the Responsible Use of AI approval process. The team partners closely across risk, business, technology, and control functions to enable moving with speed and discipline.

This role supports the Responsible Use of AI (RUAI) governance and approval process. The role will engage with use case owners and control partners to enable timely assembly and review of use cases in alignment with the RUAI policy and standard. In particular, the role requires ensuring adequate materials including questionnaire responses and control artifacts are collected; agenda‑setting, and facilitating meetings between control partners, use case owners, vendors, and others; and raising issues and heightened risks to AI Risk Management leadership for decisioning when necessary. Success in this role requires not only strong project and stakeholder management skills and sound judgment, but enough fluency in AI, business processes, and risk concepts to engage substantively and challenge where needed.

Key Responsibilities

• Manage day-to-day RUAI approval execution—intake, coordination, risk assessment, and documentation
• Partner with use case owners to improve submission quality, ensuring completeness and alignment with governance standards
• Coordinate cross-functional engagement with control partners, including scheduling, agendas, and follow‑ups
• Conduct and review risk assessments, identifying issues and escalating as needed while ensuring clarity and consistency
• Enhance governance processes by improving tools/workflows and identifying recurring risk patterns to support reporting and insights

Required Qualifications

• Bachelor’s degree in a quantitative or technical field (e.g., statistics, economics, computer science, data science, actuarial science, information systems)
• Experience in financial services or other regulated industries
• Knowledge of AI regulatory frameworks and control areas (e.g., privacy, AI ethics, model risk, data governance, information security)
• Proven ability to coordinate complex, cross‑functional initiatives and engage both technical and non‑technical stakeholders
• Strong communication, synthesis, and issue‑management skills, with familiarity in AI/ML concepts and risk/control frameworks

Preferred Qualifications

• 3+ years in AI risk or technology governance within cross‑functional control environments, including emerging risk program development
• Strong knowledge of insurance operations/products, with relevant advanced degree or credential (e.g., quantitative field, law, risk, actuarial, security, or privacy)
• Experience with AI/ML platforms (e.g., Azure, Databricks, Domino, Langchain) and governance in regulated settings

Location

This is a hybrid role requiring a minimum of 3 days per week in office.

Compensation

The expected salary range for this position is $128,800 - $171,700. This role may also be eligible for annual short‑term incentive compensation and stock‑based long‑term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no‑cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Opportunity Employer

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug‑free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.