Program Manager - Residential

NewPath; Cincinnati (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits (medical, dental,,

401(k) with employer contribution

Paid Holidays and Vacation

Tuition Reimbursement

Employee Assistance Program

Flex Spending Accounts

Paid Family/Paternal Leave

Job summary

NewPath Child & Family Solutions is seeking a Program Manager to oversee the residential milieu, supervise staff, and ensure high-quality care 24/7 at the East Campus. The role emphasizes trauma-informed practices, staff development, and regulatory compliance to support youth and families.

Requirements include a Bachelor’s degree in a related field, at least three years in mental health, and prior management experience. A valid driver’s license and background check are required.

Qualifications

• Bachelor's degree in Social Work, Psychology, Education or related field.
• Minimum three years of experience in the mental health field.
• Prior management experience is required.
• Experience with trauma-informed approaches and crisis intervention.

Responsibilities

• Provide active support in managing the milieu of the program and supervise staff.
• Model trauma-responsive behaviors and educate others on trauma interventions.
• Collaborate on hiring, onboarding and performance reviews for staff.
• Oversee on-campus operations, schedules and staff-to-client ratios 24/7.
• Ensure incident documentation and safety compliance per policy.

Skills

Management experience

Trauma-informed care

Crisis intervention

Strong communication

Analytical skills

Valid driver’s license

Education

Bachelor's degree in a related field

Job description

Welcome! Are you ready to begin a NewPath?

At NewPath, we do more to make a difference -more for each child, each client, and our community. Our dedicated team does what it takes, day and night, to get to the heart of every case and deliver the best care. Backed by a full breadth of services, we cater to each individual and answer to every need. We reach more ages with more experts for more results. Every program offers opportunity for change, every plan improves lives, and every person ignites hope, one success story at a time.

Make an Impact as an Program Manager!

The NewPath Child & Family Solutions Program Manager oversees, manages, and supervises the therapeutic residential milieu, staff, and clients. The Program Manager is responsible for the quality of residential care, the 24/7 operations of the program, and direct oversight of residential treatment supervisors and shift leads, who have direct oversight of the residential treatment technicians. The Program Manager educates employees and models trauma informed care approaches and evidenced based interventions that promote treatment, appropriate levels of care, and therapeutic excellence. The Program Manager will directly oversee and support the Residential Program's direct care staff regarding quality of care, treatment of persons served, safety, and the therapeutic environment.

Location:

This is a full-time position located at our NewPath East Campus, working with our Residential Interventions Program.

Company Perks: Quick Reference

• Competitive Compensation
• Excellent Benefits Package Including Medical, Dental, Vision, and Life Insurance
• Career Growth in an Inclusive Company Culture
• 401(k) (4% automatic employer contribution - no required match)
• Paid Holidays, Vacation and Sick Days
• Employee Discounts & Partner Programs
• Tuition Reimbursement
• Employee Assistance Program
• Flex Spending Accounts
• Paid Family/Paternal Leave
• Legal Benefits Services
• Clinical Counseling/Therapy Licensure Supervision Hours (Cost Covered)
• Board Licensure Exam Cost Covered (Therapy, Counseling, and Nursing)

What You Will Be Doing

• Provide active support in managing the milieu of the program. This includes being physically present in the milieu while managing problematic behaviors from youth, actively problem solving with fellow staff, facilitating interventions with youth, and modeling for others trauma-responsive behaviors.
• Actively assist in creating a trauma-responsive environment, including role modeling and educating others regarding trauma-responsive interventions.
• Works with the Sr. Director of Residential Interventions, other Program Manager, Staff Development Specialists, and Supervisors with hiring, implementing orientation training, maintaining compliance with training for all staff, and collaborating on performance reviews and improvement plans for staff.
• Effectively fulfills a regulatory role of on-campus manager, monitoring all program routines, youth, staff, and facility while making appropriate adjustments to ensure proper and safe functioning.
• Ensures oversight of the daily staff scheduling for the program, including ensuring that the program maintains an appropriate staff-to-client ratio, managing call-offs, ensuring 24/7 coverage, and overtime.
• Provides assistance and support as needed, including backup coverage as a supervisor and direct care staffing coverage as scheduled or needed.
• Ensure critical incidents and restraint incidents are documented and reviewed per program policy.

What You Bring To The Table

• Minimum qualifications include a Bachelor's Degree in a related field (Social Work, Psychology, Education, etc.) and have three years' experience in the mental health field.
• Previous management experience required.
• Fluency in various intervention modalities, including TCI preferred.
• Experience with a special population, with mental health diagnoses preferred.
• Excellent written and verbal communication skills.
• Good analytical, problem-solving skills, and the ability to remain calm and professional in crisis situation.
• Must be at least 21 years of age.
• Have a valid driver's license and good driving record with no more than 5 points and current automobile insurance.
• Must be able to pass a pre-employment background check.

NewPath Child & Family Solutions, an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you are unable to apply online due to a disability or have a special need that requires accommodation, please let us know by contacting Human Resources at [e-mail].

A clean criminal background check is required.