Program Manager – Research, Insights & Analytics

Eliassen Group; Washington (District of Columbia); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company matching

Life insurance

Job summary

Eliassen Group seeks a Program Manager – Research, Insights & Analytics to lead design, execution, and integration of quantitative and qualitative research across strategy, innovation, customer and member experiences, and product development. You will partner with leaders to define learning agendas and translate findings into actionable recommendations.

The role requires 5+ years in research/analytics, strong storytelling, and governance of research standards.

Qualifications

• 5+ years in research, insights, analytics, market research, or related fields.
• Demonstrated qualitative and quantitative research experience.
• End-to-end project and stakeholder management experience.
• Ability to translate complex findings into actionable recommendations.

Responsibilities

• Develop and execute a research roadmap aligned with organizational priorities.
• Partner with leaders to identify critical business questions and research needs.
• Select appropriate methodologies for strategic challenges and opportunities.
• Establish research standards, best practices, and governance processes.
• Manage multiple research initiatives to ensure quality and timeliness.
• Design and manage surveys, tracking studies, segmentation, market assessments, and evaluations.
• Develop measurement frameworks and KPIs.
• Conduct statistical analyses to identify trends, drivers, opportunities, and risks.
• Analyze customer, member, market, operational, financial, and behavioral datasets.
• Develop forecasting models, scenario analyses, and predictive insights.
• Ensure data quality, integrity, and methodological rigor.
• Lead interviews, focus groups, online communities, and other qualitative studies.
• Develop discussion guides and research protocols.
• Conduct thematic analysis to identify needs, perceptions, motivations, and pain points.
• Utilize AI-enabled and traditional qualitative analysis tools.
• Triangulate qualitative findings with quantitative data.
• Synthesize information from multiple sources into clear narratives.
• Develop executive-ready reports, dashboards, presentations, and visualizations.
• Present insights and recommendations to senior leadership.
• Communicate implications, risks, and opportunities for decision-makers.
• Create and maintain dashboards and scorecards to track performance.
• Monitor trends in engagement, satisfaction, adoption, retention, and growth.
• Establish and monitor organizational KPIs.
• Support performance measurement and evaluation initiatives.
• Identify opportunities to improve efficiency and outcomes.
• Provide data-driven recommendations for strategic planning.
• Conduct market opportunity assessments and competitive analyses.
• Support innovation, product development, customer experience, and membership initiatives.
• Evaluate program and product effectiveness and ROI.
• Identify emerging trends and future opportunities.
• Build partnerships with executives, leaders, and cross-functional teams.
• Serve as a trusted advisor on research, analytics, and insights.
• Facilitate workshops, discussions, and insight reviews.
• Promote a culture of evidence-based decision-making.

Skills

Stakeholder management

Executive storytelling

Facilitation

Project management

Data storytelling

Research design

Education

Bachelor's degree in Market Research, Statistics, Data Analytics, Psychology, Sociology, Economics, Business, Behavioral Science, or related field

Master's degree preferred in a research, analytics, or social science discipline

Tools

Qualtrics

R

SQL

Power BI

Tableau

DoveTail

ListenLab

Natter.ai

Miro

Mural

Job description

Description

Hybrid 2 days onsite / 3 days remote in Washington, DC

Our client seeks a Program Manager – Research, Insights & Analytics to lead the design, execution, and integration of quantitative and qualitative research that informs strategy, innovation, customer and member experiences, product development, and decision-making. The role operates within a business strategy context and will partner across departments to define learning agendas, gather and analyze data, and translate findings into actionable recommendations. The ideal candidate will manage a portfolio of research initiatives, maintain methodological rigor, and communicate insights to executive audiences.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $38.00 to $48.00/hr. w2

Responsibilities

• Develop and execute a research roadmap aligned with organizational priorities.
• Partner with leaders to identify critical business questions and research needs.
• Select appropriate methodologies for strategic challenges and opportunities.
• Establish research standards, best practices, and governance processes.
• Manage multiple research initiatives to ensure quality and timeliness.
• Design and manage surveys, tracking studies, segmentation, market assessments, and evaluations.
• Develop measurement frameworks and KPIs.
• Conduct statistical analyses to identify trends, drivers, opportunities, and risks.
• Analyze customer, member, market, operational, financial, and behavioral datasets.
• Develop forecasting models, scenario analyses, and predictive insights.
• Ensure data quality, integrity, and methodological rigor.
• Lead interviews, focus groups, online communities, and other qualitative studies.
• Develop discussion guides and research protocols.
• Conduct thematic analysis to identify needs, perceptions, motivations, and pain points.
• Utilize AI-enabled and traditional qualitative analysis tools.
• Triangulate qualitative findings with quantitative data.
• Synthesize information from multiple sources into clear narratives.
• Develop executive-ready reports, dashboards, presentations, and visualizations.
• Present insights and recommendations to senior leadership.
• Communicate implications, risks, and opportunities for decision-makers.
• Create and maintain dashboards and scorecards to track performance.
• Monitor trends in engagement, satisfaction, adoption, retention, and growth.
• Establish and monitor organizational KPIs.
• Support performance measurement and evaluation initiatives.
• Identify opportunities to improve efficiency and outcomes.
• Provide data-driven recommendations for strategic planning.
• Conduct market opportunity assessments and competitive analyses.
• Support innovation, product development, customer experience, and membership initiatives.
• Evaluate program and product effectiveness and ROI.
• Identify emerging trends and future opportunities.
• Build partnerships with executives, leaders, and cross-functional teams.
• Serve as a trusted advisor on research, analytics, and insights.
• Facilitate workshops, discussions, and insight reviews.
• Promote a culture of evidence-based decision-making.

Experience Requirements

• 5+ years in research, insights, analytics, market research, or related fields.
• Demonstrated qualitative and quantitative research experience.
• End-to-end project and stakeholder management experience.
• Ability to translate complex findings into actionable recommendations.
• Familiarity with survey and analytics tools such as Qualtrics, R, SQL and BI tools such as Power BI or Tableau, with statistical literacy for segmentation, conjoint, and experiments.
• Familiarity with qualitative tools such as DoveTail, ListenLab, or Natter.ai and collaboration tools such as Miro or Mural.
• Strong stakeholder management, executive storytelling, and facilitation skills across a matrixed, multi-location environment.
• Project management excellence including scope, timelines, vendor contracts, and quality control.
• Experience in associations, academic publishing, STEM, or mission-driven organizations.

Education Requirements

• Bachelor's degree in Market Research, Statistics, Data Analytics, Psychology, Sociology, Economics, Business, Behavioral Science, or related field.
• Master's degree preferred in a research, analytics, or social science discipline.