Program Manager, Research Compliance & Quality Assurance

MultiCare Health System; Tacoma (WA); On-site; USD 109,000 - 156,000; Full time

Benefits offered by this job

Tuition assistance

Residencies

Career development

Generous PTO

Code Lavender

Employee assistance

Job summary

MultiCare Health System seeks a Program Manager for Research Compliance and Quality Assurance to oversee regulatory adherence and quality across clinical research. You will support PIs and CRCs, participate in audits, and develop processes that improve compliance and efficiency.

Lead with clinic managers to embed a culture of continuous improvement, guiding staff to follow CMS, FDA, and ICH guidelines while enabling business value and patient safety.

Qualifications

• Bachelor’s degree in science or healthcare preferred.
• Graduate degree in business, healthcare management or related field preferred.
• CHRC preferred; GCP certification required or obtained within 6 months of hire.
• Experience: minimum six years in clinical research, with regulatory focus.

Responsibilities

• Oversee regulatory compliance and QA across clinical research units.
• Support PIs and CRCs in regulatory adherence and audits.
• Develop quality processes and improve policies for research activities.
• Collaborate with clinic managers and leadership to enable value creation.
• Interpret organizational policies into clinical research workflows.

Skills

Regulatory compliance

Clinical research oversight

Audit coordination

Leadership

Policy interpretation

Education

Bachelor's degree

Graduate degree (MBA/healthcare management)

CHRC certification

GCP certification

Job description

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: Day

Position Summary

The Program Manager, Research Compliance and Quality Assurance at MultiCare oversees clinical research compliance and quality assurance across multiple business units. The individual will support Principal Investigators and Clinical Research Coordinators in regulatory adherence; participates in audits; develops quality processes; and collaborates with clinic managers and leadership. The Program Manager will support predictive risk management with a focus on business enablement and value creation.

Responsibilities

• Supports Principal Investigator (PIs) and Clinical Research Coordinators (CRCs) across the organization in conducting research and clinical trials in compliance with CMS and FDA regulations and ICH E6 (R3) Good Clinical Practice standards.
• Supports PIs and CRCs and other research team members in remaining compliant with internal MultiCare policies on conducting research in the clinical environment.
• Participates in all clinical research audits, supporting the research team and providing organizational policy expertise.
• Develops and implements processes to enhance quality and assure compliance with regulatory agencies for all clinical research performed within MultiCare.
• Collaborates with clinic managers to provide leadership and guidance to clinical research staff, fostering a culture of continuous improvement and professional development.
• Interprets and integrates organizational policies into clinical research workflows to ensure seamless administrative and clinical operations.
• Partners with leadership and Research Administration team to analyze operational data to identify areas for improvement.

Requirements

• Bachelor’s degree is required, preferably in a science or healthcare-related field
• Graduate degree in business, healthcare management or related field preferred
• CHRC (Certified in Healthcare Research Compliance) preferred
• Familiarity with ICH E6(R2 & R3) Guidelines for Good Clinical Practice
• Good Clinical Practice (GCP) certification required or obtained within 6 months of date of hire
• Minimum of six (6) years of experience in a clinical research environment, with emphasis on regulatory compliance and/or clinical conduct
• Three (3) years of experience in a managerial or supervisory capacity preferred

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $108,680.00 - $156,353.60 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.