Dir Clinic Operations

MultiCare Health System; Yakima (WA); On-site; USD 112,000 - 161,000; Full time

Benefits offered by this job

Generous PTO

Employee Assistance Programs

Code Lavender program

Job summary

MultiCare Health System in the United States seeks a Director of Clinic Operations to provide operational oversight and strategic leadership for ambulatory clinics, reporting to executive leadership. You will drive performance across clinical, financial, and administrative domains and lead a team of clinic managers to optimize workflows and patient experience.

The role requires a Bachelor's degree (Master's preferred) and 5–7 years in healthcare administration, with a 1.0 FTE, day shift, Mon-Fri

Qualifications

• Bachelor's Degree required or comparable years of related experience.
• Master's degree in healthcare administration, public health, business administration or related clinical area preferred.
• 5-7 years' experience in healthcare administration/management.

Responsibilities

• Drive operational excellence across clinics by standardizing policies, procedures, and performance metrics, while overseeing key functions including finance, marketing, HR, IT, and ancillary services.
• Act as a key liaison with internal and external stakeholders and collaborating with clinical dyads and executive leadership to foster provider engagement and alignment.
• Lead the creation and execution of innovative care models and service delivery enhancements, support managed care and third‑party contracting initiatives, and contribute to compensation and reimbursement strategies as needed.
• Ensure adherence to regulatory requirements and accreditation standards, while maintaining accountability for meeting approved performance targets and reporting outcomes.
• Support strategic initiatives to improve clinical, operational, and financial performance, expand market access, and drive innovation and quality through collaboration with clinical dyads and executive leadership.

Education

Bachelor's Degree

Master's degree (preferred)

Job description

Join a team that shares your calling

At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: Mon-Fri

Position Summary

The Director of Clinic Operations provides operational oversight and strategic leadership for a network of ambulatory clinics, ensuring the delivery of high‑quality, patient‑centered care. Reporting directly to the Assistant Vice President or Chief Operating Officer, this role is responsible for driving performance across clinical, financial, and administrative domains. The Director leads a team of clinic managers and collaborates with physicians, staff, and executive leadership to optimize workflows, enhance patient experience, and achieve organizational goals.

Responsibilities

• Drive operational excellence across clinics by standardizing policies, procedures, and performance metrics, while overseeing key functions including finance, marketing, HR, IT, and ancillary services.
• Act as a key liaison with internal and external stakeholders - while collaborating with clinical dyads and executive leadership to foster provider engagement and alignment, and representing service lines in professional organizations and strategic partnerships.
• Lead the creation and execution of innovative care models and service delivery enhancements, support managed care and third‑party contracting initiatives, and contribute to compensation and reimbursement strategies as needed.
• Ensure adherence to regulatory requirements and accreditation standards, while maintaining accountability for meeting approved performance targets and reporting outcomes.
• Support strategic initiatives to improve clinical, operational, and financial performance, expand market access, and drive innovation and quality through collaboration with clinical dyads and executive leadership.

Requirements

• Bachelor's Degree required or comparable years of related experience
• Master's degree in healthcare administration, public health, business administration or related clinical area preferred
• 5-7 years' experience in healthcare administration/management

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award‑winning residencies, fellowships and career development to invest in you.

Well‑being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $111,987.20 - $161,158.40 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.