Program Manager – Remote

Maximus; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Performance bonuses

Medical/Dental/Vision

401K with match

Unlimited time off

Wellness program

Tuition reimbursement

Employee discounts

Professional development

Licenses covered

Job summary

Maximus is seeking a Program Manager to lead a Medicaid Provider Services call center program, overseeing customer support operations for provider enrollment, credentialing, and client engagement initiatives. You will guide cross-functional teams, manage budgets and performance, and drive continuous improvements while working remotely and traveling when needed for implementation.

This role requires strong leadership, strategic vision, and collaboration with clients and stakeholders to deliver

Qualifications

• Bachelor's degree in a relevant field and 5+ years of professional experience.
• Minimum 2 years of management experience leading a team.
• Experience with financial forecasting and P&L management.
• Prior call center experience.
• Strong client, vendor, and stakeholder relationship skills.

Responsibilities

• Manage delivery of a defined program meeting schedule, cost, quality, compliance, and client satisfaction objectives.
• Oversee day-to-day program execution, planning, resource coordination, and progress against targets.
• Manage budgets, forecasting, cost controls, resource utilization, and performance metrics.
• Coordinate staffing, inventory and supply chain activities to meet service delivery and program requirements.
• Apply and enforce policies, procedures, and standards to ensure compliance.
• Identify, manage, and mitigate program risks, issues, and dependencies; maintain documentation.
• Lead and develop a small to mid-sized team; provide coaching and development.
• Maintain relationships with clients, vendors, and stakeholders; communicate program status and updates.

Skills

Leadership

Team management

Communication

Stakeholder management

Education

Bachelor's degree in relevant field

Tools

CRM systems

Telephony systems

Job description

Maximus is seeking a Program Manager to lead a Medicaid Provider Services call center program. In this high-visibility leadership role, you will oversee customer support operations regarding provider enrollment, credentialing, and client engagement initiatives that help ensure healthcare providers can effectively serve the Medicaid population.

You will lead program performance, partner closely with clients and key stakeholders, and guide cross-functional teams to deliver exceptional service and operational excellence. This is an exciting opportunity to implement the program, influence strategy, drive continuous improvement, and play a key role in the growth and success of an important healthcare program.

This position is primarily remote and requires availability during standard business hours (Monday through Friday, 8:00 AM to 5:00 PM ET), with occasional evening and weekend support based on business needs. Travel to client location is required during program implementation, with quarterly travel expected thereafter. Eligible business travel expenses are reimbursed.

**Position is contingent upon contract award**

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation -Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package - Enjoy UTO, Holidays, and
• extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities-Participate in training programs, workshops, and conferences.
• Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities

• Manage delivery of a defined program, ensuring achievement of schedule, cost, quality, compliance, and client satisfaction objectives.
• Oversee day-to-day program execution, including planning, resource coordination, workload management, and monitoring progress against performance targets.
• Manage program budgets, forecasting, cost controls, resource utilization, and operational metrics to support effective program performance.
• Coordinate staffing, inventory and supply chain activities, and operational processes to ensure service delivery and program requirements are met.
• Apply and enforce established policies, procedures, and standards to ensure compliance with contractual, regulatory, and organizational requirements.
• Identify, manage, and mitigate program risks, issues, and dependencies while maintaining accurate documentation and reporting.
• Lead and develop a small to mid-sized team by assigning work, monitoring performance, providing coaching, and supporting employee development.
• Build and maintain effective client, vendor, and stakeholder relationships, communicating program status, operational concerns, technology updates, and recommended solutions to support successful outcomes.

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Minimum 5 – 7 years of relevant professional experience
• Minimum 2 years of Management experience leading a team
• Experience with financial forecasting and profit & loss (P&L) management
• Prior Call Center experience

Preferred Requirements

• Prior experience in Medicaid provider enrollment and credentialing, government contracting, call center and back-office operations
• Prior Call Center CRM and telephony system implementation and maintenance experience
• Active PMP Certification

Home Office Requirements

• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
• Private and secure workspace

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail] .