Program Manager, Relo Ops Excellence, Relo Ops Integration, RLOI (Fulfillment & Operations)

Amazon Inc.; Dallas (TX); Sur place; USD 74 000 - 130 000; Plein temps

Résumé du poste

Amazon Inc. in Dallas, TX is seeking an experienced Program Manager to shape and drive operations improvements for the Returns & ReCommerce teams. You will lead cross-functional efforts with product, program, data, and software engineering partners to optimize customer returns processes and cost efficiency.

The role emphasizes building scalable SOPs, dashboards, and cross-team collaboration while delivering measurable performance improvements and cost savings across the OI portfolio.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience.
• 3+ years of driving process improvements experience.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

Responsabilités

• Operational capabilities to support new business needs
• Operational processes to reduce cost through performance efficiencies
• Standard Operating Procedures to ensure compliance, quality, and scalability
• Field tools and dashboards to assist with execution of brilliant basic pillars
• Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders
• Create dashboards and track success metrics
• The Program Managers of the OI team own scoping, designing, and implementing:Operational capabilities to support new business needs
• Operational processes to reduce cost through performance efficiencies
• Standard Operating Procedures to ensure compliance, quality, and scalability
• Field tools and dashboards to assist with execution of brilliant basic pillars
• Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders

Connaissances

Program management

Process improvement

Data analysis

Stakeholder management

Outils

Excel (Pivot Tables, VLOOKUPs)

SQL

Description du poste

Job ID: 10558495 | Amazon.com Services LLC

At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.

We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.

In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve the Customer Returns and ReCommerce processes and tools. You will manage established programs for our operations teams to ensure the best associate and customer experience.

Key job responsibilities

• Operational capabilities to support new business needs
• Operational processes to reduce cost through performance efficiencies
• Standard Operating Procedures to ensure compliance, quality, and scalability
• Field tools and dashboards to assist with execution of brilliant basic pillars
• Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders
• Create dashboards and track success metrics

A day in the life

The Program Managers of the OI team own scoping, designing, and implementing:

• Operational capabilities to support new business needs
• Operational processes to reduce cost through performance efficiencies
• Standard Operating Procedures to ensure compliance, quality, and scalability
• Field tools and dashboards to assist with execution of brilliant basic pillars
• Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders

About the team

The ReLo Ops Integration (RLOI) team innovates across all aspects of ReLo UTR operations (Crets, AW, Specialty, External Repairs) to drive performance efficiencies while maintaining or raising the quality bar. Scalable long-term processes drive the team’s vision yet do not hamper a culture of implementing scrappy, quick wins for pilots and continuous improvement.

Basic Qualifications

• - 3+ years of program or project management experience
• - 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• - Experience using data and metrics to determine and drive improvements

  Preferred Qualifications

  • - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • - 3+ years of driving process improvements experience
  • - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • - Experience building processes, project management, and schedules

  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

  Preferred Qualifications

  • - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • - 3+ years of driving process improvements experience
  • - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • - Experience building processes, project management, and schedules

  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

  Salary and benefits

  The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

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  • USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually

  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.