Program Manager - Regional Hub (THRIVE)

University of Kansas Medical Center; Wichita (KS); Hybrid; USD 61,000 - 91,000; Full time

Job summary

University of Kansas Medical Center seeks a Program Manager - Regional Hub (THRIVE) to lead regional deployment of digital mental health initiatives. You will coordinate onboarding, workflows, and site readiness, collaborating with clinics, CHWs, and leadership to ensure timely adoption and sustained use of digital therapeutics in rural settings.

You will manage training, workforce planning, and program operations, while supporting evaluation, reporting, and continuous quality improvement across

Qualifications

• Seven years of program management, project management, or healthcare operations experience.
• Experience coordinating multi-site initiatives and stakeholder communications.
• Preferred master’s degree in public health, healthcare administration, or related field.

Responsibilities

• Coordinate regional deployment readiness and timelines for sites, onboarding, platform setup, and workflows.
• Lead regional implementation and training coordination across providers, CHWs, and staff.
• Manage workforce capacity, onboarding, and role clarity across hubs; monitor staffing and performance.
• Support program evaluation, data collection, and CQI activities with regional teams.
• Facilitate stakeholder engagement and transparent communication between sites and leadership.

Skills

Communication

Organization

Detail oriented

Problem solving

Critical thinking

Conflict resolution

Adaptability

Decision making

Digital collaboration

Education

Master’s degree

Tools

Microsoft Teams

SharePoint

Smartsheet

Job description

Department: SOM Wichita Psychiatry and Behavioral Sciences ----- Wichita THRIVE Position Title: Program Manager - Regional Hub (THRIVE) Job Family Group: Professional Staff

Job Description Summary:

The Regional Hub Program Manager serves as the primary regional lead for implementing the Thrive Kansas Digital Mental Health Initiative within an assigned Rural Health Transformation Program (RHTP) regional hub. This position works closely with healthcare organizations, providers, community health workers, and project leadership to support deployment, adoption and ongoing use of digital mental health services. The role is responsible for coordinating regional activities, facilitating stakeholder engagement, addressing implementation barriers, monitoring progress, and ensuring alignment with project goals, timelines, and quality standards. The Thrive Kansas Digital Mental Health Initiative is a grant funded, statewide, evidence‑based digital therapeutic strategy designed to expand access to treatment for depression, substance use disorders (SUD) and other mental disorders in rural Kansas. The initiative deploys clinically validated computerized mental health interventions supported by community‑based facilitation and integrated into rural primary care, behavioral health, and community settings. We are currently recruiting for three program manager positions.

Job Duties

Regional Deployment & Site Readiness

Coordinate regional deployment readiness activities and implementation timelines for participating sites. Ensure sites complete onboarding, platform setup, workflow preparation, and readiness requirements to support successful implementation. Serve as the primary regional point of contact during deployment and collaborate with technical teams, providers, and partner organizations to support operational readiness. Track regional implementation milestones, identify barriers or delays that may affect project objectives, and coordinate resolution of deployment‑related issues with project leadership and technical support teams.

Regional Implementation & Training Coordination

Lead regional implementation activities and coordinate rollout across participating healthcare organizations, community settings, and behavioral health partners in alignment with statewide project plans and timelines. Support training logistics for providers, CHWs, supervisors, navigators, and support staff, including scheduling, tracking attendance, and ensuring training completion. Monitor implementation progress across sites and assess adherence to implementation plans and established workflows, identifying and addressing region‑specific operational barriers that may affect implementation success. Facilitate communication between participating sites and project leadership to support successful adoption and sustained use of digital mental health interventions.

Workforce & Program Operations Management

Coordinate workflows among CHWs, supervisors, providers, and care teams across the regional hub. Support onboarding and integration of newly hired staff and facilitate role clarity among team members. Monitor workforce capacity, staffing coverage, and continuity across participating sites. Identify workforce challenges or risks and communicate concerns to project leadership in a timely manner. Promote consistent program operations across sites by documenting workflow processes, facilitating communication among stakeholders, and promoting alignment with project goals and expectations.

Evaluation, Reporting & Continuous Quality Improvement

Coordinate regional participation in program evaluation, performance monitoring, and continuous quality improvement (CQI) activities, ensuring participating sites complete required evaluation activities and data collection requirements. Track completion of CQI action items and follow‑up activities within the region. Support local teams in understanding program performance expectations, implementation benchmarks, and reporting requirements. Collect and communicate region‑specific implementation insights, successes, challenges, and lessons learned to the central evaluation and leadership teams. Participate in quality improvement meetings and facilitate implementation of approved improvement strategies across participating sites.

End‑User Access & Support Coordination

Coordinate regional activities designed to improve access to digital mental health services and interventions. Monitor barriers to patient, participant, or end‑user engagement and enrollment, and collaborate with technical support and program staff to identify, route, and resolve access‑related issues. Track recurring access concerns and communicate trends to project leadership. Serve as a regional advocate for participating sites and end‑users by ensuring barriers affecting engagement, access, or adoption are elevated and addressed in a timely manner.

Stakeholder Engagement & Communication

Serve as the primary regional liaison between participating organizations, project leadership, community partners, and implementation teams. Facilitate regular meetings with regional stakeholders to review implementation progress, identify challenges, and coordinate solutions. Maintain ongoing communication regarding project updates, timelines deliverables, and performance expectations. Support dissemination of project information and promote engagement among participating organizations and community partners. Adapt communication strategies to meet the needs of rural healthcare organizations and diverse stakeholder groups.

Integration with Statewide Program Operations

Support alignment between regional implementation activities and statewide project goals. Coordinate with other Regional Hub Program Managers and central project leadership to ensure consistency across regions. Share best practices, successful implementation strategies, and lessons learned across regional hubs. Contribute to statewide planning, implementation meetings, and strategic initiatives designed to strengthen program performance and sustainability.

Conducts activities in a professional and ethical manner, and in accordance with KUMC Policies and applicable local, state and federal laws and regulations. Performs job responsibilities in a safe and secure manner. Coordinate work with other University areas ensure integration and support of the University mission. Develops, maintains and expands job‑specific knowledge and skills to keep pace with industry changes and supports the university's commitment to excellence and innovation. Participates in relevant committees, task force, or other similar activities. Maintain confidentiality of medical center, employee, and patient information. Manages sensitive data with discretion and in accordance with KUMC policies and legal requirements. Maintains the highest standards of integrity, respect, professional conduct, and ethical standards.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Work Environment: This position may be eligible for a hybrid (in‑office/remote) work schedule, based on a set departmental schedule and with management approval. Incumbent must reside in Kansas or Missouri.

Required Qualifications

Work Experience: Seven (7) years of experience in program management, project management, healthcare operations, implementation support, or related roles. Education may be substituted for experience on a year‑for‑year basis. Experience coordinating multi‑site projects or community‑based initiatives. Experience working with multiple stakeholders and interdisciplinary teams. Experience facilitating meetings and managing project‑related communications. Experience coordinating workforce development, training programs, or implementation activities. Experience with quality improvement, evaluation, or reporting activities.

Preferred Qualifications

Education: Master’s degree in public health, healthcare administration, business administration, social work, behavioral health, public administration, or related field. Work Experience: Experience in public health, healthcare administration, business administration, social work, behavioral health, nursing, public administration, or a related field. Experience in rural healthcare, behavioral health, population health, or digital health programs. Experience supporting grant‑funded, federally funded, or state‑funded initiatives. Experience with implementation of science frameworks, practice transformation, or quality improvement methodologies. Experience supervising or coordinating community health workers, care coordinators, or implementation teams. Experience working with healthcare systems, federally qualified health centers (FQHCs), critical access hospitals, behavioral health organizations, or community‑based organizations.

Skills

Communication Organization Detail oriented Problem solving Critical thinking Conflict resolution Adaptability Decision‑making Digital collaboration platforms (e.g., Microsoft Teams, SharePoint, Smartsheet)

Required Documents

CV Cover Letter

Comprehensive Benefits Package

Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer‑paid life insurance, long‑term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available. https://www.kumc.edu/human-resources/benefits.html

Employee Type

Regular Time Type: Full time Rate Type: Salary Compensation Statement: The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above. Pay Range: $60,800.00 - $91,200.00 Minimum $60,800.00 Midpoint $76,000.00 Maximum $91,200.00

Mission and Equal Opportunity Statement

The mission of the University of Kansas Medical Center is to improve lives and communities in Kansas and beyond through innovation in education, research, and health care. The University of Kansas Medical Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ethnicity, ancestry, age, protected veteran or disability status, marital status, parental status, or genetic information.

http://policy.ku.edu/IOA/nondiscrimination

https://kumc-publicpoliciesandprocedures.policystat.com/policy/8446235/latest/

Disability Preference

Under Kansas state law, certain KUMC positions are subject to disability preference. For positions subject to this requirement, KUMC will offer an interview to a person who has applied for an open position who is qualified, with or without reasonable accommodation, to meet the performance standards of the position and who has presented acceptable proof of disability. If the position you apply for is subject to the disability preference requirement, you will be asked to provide information in support of your request for disability preference when you complete the application for employment.

https://civilrights.ku.edu/annual-security-and-fire-safety-report

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

https://www.laborposters.org/federal/1606-federal-pay-transparency-poster.htm