Program Manager, Professional Services

The Associated Press; New York (NY); Hybrid; USD 106,000 - 136,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement benefits

Life insurance

Paid vacation and sick days

Parental leave

Mental well-being resources

Job summary

The Associated Press is seeking a Program Manager, Professional Services to lead market research and drive strategic development, marketing expansion and revenue growth for AP’s Professional Services suite, including AP Learning, AP Planner and AP Stylebook guidance. You will grow engagement, subscriptions and knowledge of AP offerings.

You will collaborate across global teams including product, technology, marketing, revenue and editorial, manage programs end-to-end and report on value and

Qualifications

• 5+ years’ experience managing strategic projects and cross-functional teams.
• Bachelor's degree or equivalent.
• Strong written and verbal communication skills.
• Experience in media or professional services preferred.

Responsibilities

• Lead program management for AP Professional Services products.
• Build cross-functional relationships and coordinate diverse teams.
• Analyze data, assess risks, and drive product development.
• Provide regular reporting to stakeholders including bi-weekly and monthly/quarterly updates.
• Oversee budgets, timelines and delivery quality.

Skills

Project management

Cross-functional collaboration

Budget management

Stakeholder communication

Risk analysis

Education

Bachelor's degree or equivalent

Tools

Salesforce

Asana

Basecamp

Job description

The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.

Why This Role Matters

We are seeking a Program Manager, Professional Services to lead market research and drive strategic development, marketing expansion and further revenue growth for AP’s suite of products and services primarily serving professional communicators, including AP Learning online workshops, AP Planner planning tool and AP Stylebook writing guidance. The role is central to AP’s efforts to diversify its customer base and revenue streams.

This role is responsible for understanding and helping grow engagement, subscriptions and overall knowledge of the AP Professional Services, including cross-sell and cross-promotional opportunities.

The role requires close collaboration across various global teams, including others in products as well as technology, marketing, strategy, revenue, and editorial.

What You Will Do

• Lead program management for products in the AP Professional Services suite.
• Build cross-functional relationships with stakeholders at all levels and facilitate collaboration among diverse teams, internally and externally.
• Analyze data, assess risks, and resolve complex issues to advance the development of each product.
• Liaise and drive cohesion between groups, driving clear communication, accountability, and transparency.
• Influence and communicate with internal/external stakeholders, including executive leadership, to gain buy-in and report on value.
• Drive execution, oversee program lifecycle, track progress, manage budgets, assess risks, and ensure timely, quality delivery.
• Collaborate with leadership to define program strategies, set goals, and align tech program objectives with overall business goals.
• Provide clear reporting as defined by key stakeholders, including bi-weekly updates and monthly and quarterly reports.

Who You Are

• 5+ years’ experience managing and overseeing strategic projects, defining objectives, managing budgets, mitigating risks, and leading cross-functional teams to achieve business goals.
• Bachelor's degree or equivalent experience.
• Understanding and passion for the AP’s mission.
• Proven success collaborating with all levels of management.
• Strong understanding of the media industry and the needs of professional communicators.
• Excellent written and verbal communication skills, including presentation to internal and external stakeholders at all levels.
• Experience managing third-party vendor relationships and other external partners.
• Proactive, organized, and detail-oriented with the ability to juggle multiple projects and issues at once.
• Meticulous attention to deadlines and budgetary guidelines.
• Experience coaching and educating project teams to strengthen team members’ capabilities and skill sets.
• Strong working knowledge of PM and CRM tools (e.g., Salesforce, Asana, Basecamp)
• Advanced-level professional competency in written and spoken English language is required.
• Authorization to work in the US for any employer is mandatory.
• Entrepreneurial drive and the ability to identify new business opportunities.
• Track record of balancing long-term strategies with short-term objectives
• You possess a blend of innovative thinking and project management.

What Will Set You Apart

• Strong product and project management skillset
• Deep understanding of the needs of professional communicators and the changing media landscape.
• Project Management Professional (PMP) certification preferred.

Why Join Us

• A mission-driven, inclusive environment focused on both individual and collective success.
• Opportunities for professional development to help you reach your career goals.
• Access to tools, mentorship, and resources tailored to elevate your proficiency and contributions.

Location:

This is a hybrid role working in our NYC office on Tuesdays, Wednesdays and Thursdays.

Salary & Benefits:

The anticipated salary range for this position is $105,900 - $136,200, based on a candidate’s skills and qualifications. The Associated Press offers comprehensive benefits, which include:

• Competitive medical, dental and vision coverage
• Retirement benefits
• Company paid life insurance
• Paid vacation and sick days
• Paid parental leave for any new parent
• Mental well-being resources

AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.