Program Manager, Professional Services

Associated Press; New York (NY); Hybrid; USD 106,000 - 136,000; Full time

Job summary

The Associated Press in New York is seeking a Program Manager, Professional Services to lead market research and drive strategic development, marketing expansion and revenue growth for AP’s Professional Services suite, including AP Learning online workshops, AP Planner, and AP Stylebook guidance.

This role requires collaboration across global teams, managing budgets and risks, and ensuring timely, quality delivery while aligning programs with AP’s mission and business goals.

Qualifications

• 5+ years of experience managing strategic projects and leading cross-functional teams.
• Bachelor's degree or equivalent experience.
• Strong understanding of the media industry and the needs of professional communicators.
• Excellent written and verbal communication skills for internal and external stakeholders.
• Experience managing third‑party vendor relationships and external partners.

Responsibilities

• Lead program management for products in the AP Professional Services suite.
• Build cross-functional relationships and facilitate collaboration across teams.
• Analyze data, assess risks, and resolve issues to advance product development.
• Drive cohesion between groups with clear communication and accountability.
• Influence and report to executive leadership, reporting on value.
• Drive execution, oversee program lifecycle, track progress and budgets.
• Define program strategies and align objectives with business goals.
• Provide bi-weekly and monthly/quarterly progress updates.

Skills

Project management

Communication

Stakeholder management

Vendor management

Leadership

English proficiency

Education

Bachelor's degree or equivalent experience

PMP certification (preferred)

Tools

Salesforce

Asana

Basecamp

Job description

Select how often (in days) to receive an alert:

The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiasednews in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.

Why this role matters:

We are seeking a Program Manager, Professional Services to lead market research and drive strategic development, marketing expansion and further revenue growth for AP’s suite of products and services primarily serving professional communicators, including AP Learning online workshops, AP Planner planning tool and AP Stylebook writing guidance. The role is central to AP’s efforts todiversifyits customer base and revenue streams.

This roleis responsible forunderstanding and helping grow engagement,subscriptionsand overall knowledge of the AP Professional Services, including cross-sell and cross-promotional opportunities.

The role requires close collaboration across various global teams, including others in products as well as technology, marketing, strategy,revenue,and editorial.

What you will do:

Lead program management for products in the AP Professional Services suite.

Build cross-functional relationships with stakeholders at all levels andfacilitatecollaboration among diverse teams, internally and externally.

Analyze data, assess risks, and resolve complex issues to advancethe developmentof each product.

Liaise and drive cohesion between groups, driving clear communication, accountability, and transparency.

Influence and communicate with internal/external stakeholders, including executive leadership, to gain buy-in and report on value.

Drive execution, oversee program lifecycle, track progress, manage budgets, assess risks, and ensuretimely, quality delivery.

Collaborate with leadership to define program strategies, set goals, and align tech programobjectiveswith overall business goals.

Provide clear reporting as defined by key stakeholders, including bi-weekly updates and monthly and quarterly reports.

Who you are:

5+ years’ experience managing and overseeing strategic projects, definingobjectives, managing budgets, mitigating risks, and leading cross-functional teams to achieve business goals.

Bachelor's degree or equivalent experience.

Understandingand passion for the AP’s mission.

Proven success collaborating with all levels of management.

Strong understanding of the media industry and the needs of professional communicators.

Excellent written and verbal communication skills, including presentation to internal and external stakeholders at all levels.

• Experience managing third-party vendor relationships and other external partners.

Proactive,organized,and detail-oriented with the ability to juggle multiple projects and issues at once.

Meticulous attention to deadlines and budgetary guidelines.

Experience coaching and educating project teams to strengthen team members’ capabilities and skill sets.

Strong working knowledge of PM and CRM tools (e.g., Salesforce, Asana, Basecamp)

Advanced-level professional competency in written and spoken English language isrequired.

Authorization to work in the US for any employer is mandatory.

Entrepreneurial drive and the ability toidentifynew business opportunities.

Track record of balancing long-term strategies with short-term objectives

You possess a blend of innovative thinking and project management.

What will set you apart:

• Strong product and project management skillset
• Deep understanding of the needs of professional communicators and the changing media landscape.
• Project Management Professional (PMP) certification preferred.
  

A mission-driven, inclusive environment focused on both individual and collective success.

Opportunities for professional development to help you reach your career goals.

Access to tools, mentorship, and resources tailored to elevate yourproficiencyand contributions.

Location:

This is a hybrid role working in our NYC office on Tuesdays, Wednesdays and Thursdays.

Salary & Benefits:

The anticipated salary range for this position is$105,900 - $136,200, based on a candidate’s skills and qualifications. The Associated Press offers comprehensive benefits, which include:

• Competitive medical, dental and vision coverage
• Paid vacation and sick days
• Paid parental leave for any new parent

AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.