Program Manager - Process Improvement

iberdrola; Orange (CT); On-site; USD 114,000 - 143,000; Full time

Job summary

A leading company in the energy sector is looking for a Program Manager focusing on Process Improvement. You will be responsible for optimizing productivity and quality by standardizing processes across various departments. Candidates should hold a relevant degree and have substantial experience in program management, especially within the utility sector.

Qualifications

• 5+ years relevant experience in program/project/process management.
• Strong knowledge of energy utility inspection and maintenance processes.
• Black Belt 6 Sigma Certification or knowledge preferred.

Responsibilities

• Evaluate and analyze existing processes for improvement.
• Develop and standardize procedures for energy operations.
• Deliver training on new standardized procedures.

Skills

Problem-solving

Analytical skills

Interpersonal skills

Communication skills

Education

Bachelor’s degree

Associate degree with 5+ years experience

Tools

Microsoft Office

Microsoft Project

Visio

Minitab

Job description

Program Manager - Process Improvement

Program Manager - Process Improvement

Location: Orange, CT

Salary: $114,300 - $142,900

Schedule: On Site - Office

Scope of Work:

Responsible for creating, standardizing, improving, and developing Network Processes to optimize productivity, cost, safety, and quality across all Avangrid companies.

This position reports to the Manager of Process Improvement & Standardization within the Process & Systems group of the Process and Technology (P&T) business area.

Major Responsibilities:

1. Evaluate and analyze existing processes, identifying points of convergence and divergence.
2. Develop standardized procedures for energy and gas operations, maintenance, and supply activities.
3. Research and implement industry best practices for efficiency, safety, and compliance.
4. Coordinate with departments to ensure effective process implementation.
5. Develop and deliver training on new standardized procedures.
6. Manage change processes and cultural adaptation for new procedures.
7. Create and maintain detailed process documentation.
8. Implement quality assurance systems for process effectiveness.
9. Identify opportunities for operational efficiency and cost reduction.
10. Ensure processes comply with industry regulations and standards.
11. Conduct risk assessments to mitigate safety and compliance issues.
12. Calculate and analyze ROI for projects and investments.

Job Requirements:

Education & Experience:

• Bachelor’s degree or associate degree with 5+ years relevant experience.
• Minimum 2 years in program/project/process management.
• Strong knowledge of energy utility inspection and maintenance processes.
• Proficiency in Microsoft Office tools.
• General knowledge of Gas/Electric Utility sector.

Preferences:

• Black Belt 6 Sigma Certification or knowledge of 6 Sigma methodology.
• Change Management Practitioner Certification or knowledge of Change Management.
• Project Management Certification or knowledge of project management.
• Proficiency in Microsoft Project, Visio, Minitab, and statistical tools.

Skills and Abilities:

• Strong problem-solving and analytical skills.
• Excellent interpersonal and communication skills.
• Ability to manage teams and work across organizational levels.

Core Competencies:

• Develop Self & Others
• Empower to Grow
• Collaborate & Share
• Be a Role Model
• Focus on Results
• Be Agile

Competency Levels:

Preferred levels include Advanced and Competent in various competencies such as delivering results, innovation, global relationships, and managing people.

#LI-Onsite; #LI-CH1

Company: THE UNITED ILLUMINATING COMPANY

Note: Applicants must comply with immigration requirements if not citizens.

Our employment policies promote diversity and inclusion. We provide equal opportunity employment and promote a culture of respect and fairness.

If you have a disability or are a protected veteran unable to use our online application, contact HR at 203-499-2777 or [e-mail] for assistance.

Application deadline: June 30, 2025