Program Manager, Principal (Behavioral Health)

Blue Shield of CA; Oakland (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Blue Shield of California is seeking a Principal Behavioral Health Services Program Manager to lead performance analysis and actionable insights for the Behavioral Health program. You will transform reporting, trends, and risk assessments into leadership-ready recommendations, aligning work with strategic goals and measurable value.

In this hybrid role, you will partner with cross-functional teams, manage initiative tracking, and drive portfolio visibility while delivering sustained improvements

Qualifications

• Bachelor's degree or equivalent experience required with 4 years of additional relevant work.
• Requires 10 years of prior relevant experience in related fields.
• Experience with Behavioral Health operations, quality and/or performance management.
• Strong analytical skills to identify trends and translate findings into recommendations.
• Excellent written and verbal communication to engage leadership and stakeholders.

Responsibilities

• Transform reporting, trend analysis, and issue identification into actionable insights.
• Drive disciplined planning, stakeholder engagement, and performance measurement.
• Ensure Behavioral Health efforts align to strategic goals and measurable value.
• Provide leadership-ready summaries and support decision-making for improvements.

Skills

Analytical skills

Written and verbal communication

Organizational skills

Stakeholder engagement

Behavioral health operations

Education

Bachelor's degree

High School Diploma/GED with 4 years of relevant experience

Job description

Your Role

The Behavioral Health Services (BHS) team is responsible for developing and executing a best-in-class behavioral health product for Blue Shield of California. The Behavioral Health Program Manager, Principal will report to the Director of Behavioral Health Strategic Planning and Performance. In this role you will strengthen the performance of the Behavioral Health program by transforming reporting, trend analysis and issue identification into actionable insights that support leadership decision making and program improvements. Through disciplined planning, stakeholder engagement and performance measurement, this position helps to ensure Behavioral Health efforts are aligned to strategic goals, measurable value and successful execution across the organization.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires 10 years of prior relevant experience
• Requires experience with Behavioral Health operations, quality and/or performance management
• Keen analytical skills, including the ability to identify trends, assess business impact and translate findings into actionable recommendations required
• Requires excellent written and verbal communication skills, with the ability to actively engage leadership and cross-functional stakeholders, as well as clearly summarize performance, risks, opportunities and value outcomes
• Strong organizational skills, including the ability to manage initiative tracking, maintain portfolio-level visibility and support follow-through on key actions

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.