Program Manager, Predictions & Machine Learning , NASC Flow, Labor And Tech

Amazon Inc.; Nashville (TN); On-site; USD 67,000 - 117,000; Full time

Job summary

Amazon.com Services LLC is seeking a Program Manager for the Predictions & Machine Learning charter within the NA Sort Centers. You will drive ML-powered labor demand forecasting initiatives, work with Data Scientists and ML Engineers, and expand tool adoption across the NASC network to improve forecast accuracy and operational decision-making.

The role focuses on greenfield development, model performance reporting, and delivering actionable insights to operations leaders.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Experience using AI-assisted development tools in academic or professional settings.

Responsibilities

• Improve accuracy and reliability of prediction models (ARES, AARP) and monitor model performance.
• Drive greenfield development of ML-powered prediction programs and route feature requests to Product Managers.
• Support training and launch of new prediction tools and model features.
• Initiate programs to improve Ops knowledge and adoption of prediction products across NASC.
• Collaborate with Data Scientists and ML Engineers to translate model outputs into insights for operations.
• Define success metrics, build model performance dashboards, and audit accuracy weekly.
• Develop documentation and present insights, roadmaps, and recommendations to leadership.
• Standardize and automate prediction pipelines and deployment processes across the network.

Skills

Excel Pivot Tables

VLookUps

Data-driven decisions

Cross-functional collaboration

Education

Bachelor's degree

Tools

SQL

Job description

Description

Role Overview

The Predictions & Machine Learning charter within the Flow, Labor & Tech (FLT) team of NA Sort Centers is looking for a Program Manager to launch and drive programs related to predictive modeling and machine learning for labor demand forecasting. Come be part of the team that enables the NASC middle mile network to process eight billion+ packages for our customers.

The Predictions charter owns two flagship products — ARES and AARP — that power demand forecasting and labor capacity predictions across the sort center network. As a Program Manager on this charter, you will have the opportunity to work closely with experienced Product Managers, Data Scientists, and ML Engineers to drive improvements in prediction accuracy, model adoption, and operational decision-making at scale.

Position Scope & Impact

As a member of the FLT Products team, you will partner with multiple stakeholders — both within NASC (Operations, PXT, Planning teams) and across associated Tech teams — to create new programs that improve the accuracy and reliability of labor demand predictions. You will collaborate with Data Scientists and ML Engineers to translate model outputs into actionable insights for operations leaders.

The main focus of this role is driving programs and efforts in the Predictions charter for the middle mile network. You will lead programs to drive Ops knowledge and adoption of prediction tools, provide reporting on model performance and accuracy improvements, and contribute to greenfield development of ML-powered prediction capabilities.

Key job responsibilities

• Focus on improving accuracy and reliability of prediction models (ARES, AARP), enhance model performance monitoring, and eliminate forecasting errors in the labor planning process.
• Drive greenfield development of ML-powered prediction programs and ensure all product feature requests are routed to the appropriate Product Manager.
• Support the training and launch of new prediction tools and model features, including troubleshooting of model-related errors and data anomalies.
• Initiate and drive programs to improve Ops knowledge and adoption of prediction products (ARES, AARP) across the NASC network.
• Partner with Data Scientists, ML Engineers, and Ops users to research business pain points and develop use cases for improvements in prediction accuracy and model coverage.
• Determine success metrics, build model performance dashboards, and audit prediction accuracy on a weekly basis for mature and emerging ML workstreams.
• Develop documentation and present model performance insights, program roadmaps, and strategic recommendations to L8-level stakeholders on a regular basis.
• Determine initiatives that will standardize, centralize, and automate prediction pipelines and model deployment processes across the network.
• Deep dive and root-cause prediction misses using data, create metrics-driven, actionable, and sustainable solutions to improve forecast reliability.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor’s degree
• Experience using AI-assisted development tools in academic or professional settings

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually

USA, TX, Austin - 74,200.00 - 129,800.00 USD annually

USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually

Company

- Amazon.com Services LLC

Job ID: A10592318