Program Manager, Predictive ML for Labor Demand Forecasts

Amazon Inc.; Nashville (TN); On-site; USD 67,000 - 117,000; Full time

Job summary

Amazon.com Services LLC is seeking a Program Manager for the Predictions & Machine Learning charter within the NA Sort Centers. You will drive ML-powered labor demand forecasting initiatives, work with Data Scientists and ML Engineers, and expand tool adoption across the NASC network to improve forecast accuracy and operational decision-making.

The role focuses on greenfield development, model performance reporting, and delivering actionable insights to operations leaders.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Experience using AI-assisted development tools in academic or professional settings.

Responsibilities

• Improve accuracy and reliability of prediction models (ARES, AARP) and monitor model performance.
• Drive greenfield development of ML-powered prediction programs and route feature requests to Product Managers.
• Support training and launch of new prediction tools and model features.
• Initiate programs to improve Ops knowledge and adoption of prediction products across NASC.
• Collaborate with Data Scientists and ML Engineers to translate model outputs into insights for operations.
• Define success metrics, build model performance dashboards, and audit accuracy weekly.
• Develop documentation and present insights, roadmaps, and recommendations to leadership.
• Standardize and automate prediction pipelines and deployment processes across the network.

Skills

Excel Pivot Tables

VLookUps

Data-driven decisions

Cross-functional collaboration

Education

Bachelor's degree

Tools

SQL

Job description

Amazon.com Services LLC is seeking a Program Manager for the Predictions & Machine Learning charter within the NA Sort Centers. You will drive ML-powered labor demand forecasting initiatives, work with Data Scientists and ML Engineers, and expand tool adoption across the NASC network to improve forecast accuracy and operational decision-making.

The role focuses on greenfield development, model performance reporting, and delivering actionable insights to operations leaders.