Program Manager, People Operations

Dropbox; United States; On-site; USD 104,000 - 176,000; Full time

Job summary

Dropbox is seeking a Program Manager to join the PORT (People Operations, Rewards, and Technology) team. You will oversee the global Contingent Workforce program, partner with MSP and suppliers, and drive improvements to reduce risk and increase efficiency across regions.

You will collaborate with HR, Legal, Procurement and Finance to ensure consistent program execution and maintain up-to-date SOPs while supporting reporting and compliance.

Qualifications

• 5+ years in HR Operations/HR administration in a fast-paced environment
• Experience with Workday and HR Operations service request management
• Strong customer-service skills with proven track record of customer satisfaction
• Proficiency in Office Suite (Word, Excel, Power Point), Gmail and Google Docs
• BA/BS degree or equivalent practical experience
• Experience with ServiceNow

Responsibilities

• Oversee the day-to-day operations of the global Contingent Workforce program
• Serve as a primary point of contact for CW processes, escalations, and program-related questions from MSP
• Partner with the MSP, suppliers, hiring managers, HR, Legal, Procurement, and other stakeholders to ensure consistent program execution
• Monitor program processes, identify gaps and opportunities, and implement improvements that increase efficiency and reduce risk
• Maintain and continuously improve CW policies, processes, documentation, and governance
• Support reporting, compliance, and program performance tracking
• Support ServiceNow enhancements and updates
• Develop SOPs and Job Aids when necessary for documentation and to streamline processes
• Collaborate with HR, Recruiting, and Finance to conduct root cause analysis and corrective action plans
• Work with HR Project Managers to support project execution and continuous process improvement
• Maintain documentation for each part of the service and drive communication to stakeholders
• Identify and make recommendations on program/process changes and cost/benefit analyses
• Support ad-hoc HR Ops tasks and reporting
• Work cross-region with onboarding teams
• Create SOPs and Job Aids when necessary

Skills

Problem solving

Customer service

Cross-functional collaboration

Education

BA/BS degree or equivalent practical experience

Tools

Workday

ServiceNow

Gmail

Google Docs

Office Suite

Job description

Role Description

Dropbox is looking for a Program Manager within our People Operations, Rewards, and Technology team (PORT). You will join a talented team to deliver operational services, optimize people processes and ensure that Dropboxers have amazing experience throughout their career. Our best in class PORT team drives strategic HR program initiatives and delivers an excellent employee experience at a fast-growing global capacity. You will thrive working in a fast-paced and customer-focused environment to make an immediate impact and ensure best practices for compliance, effectiveness and efficiency.

Responsibilities

• Oversee the day-to-day operations of the global Contingent Workforce program.
• Serve as a primary point of contact for CW processes, escalations, and program-related questions from MSP.
• Partner with the MSP, suppliers, hiring managers, HR, Legal, Procurement, and other stakeholders to ensure consistent program execution.
• Monitor program processes, identify gaps and opportunities, and implement improvements that increase efficiency and reduce risk.
• Maintain and continuously improve CW policies, processes, documentation, and governance.
• Support reporting, compliance, and program performance tracking.
• Support ServiceNow enhancements and updates.
• You’ll work with Dropbox vendors to troubleshoot and resolve day to day issues/inquiries.
• You’ll develop and ensure standard HR operating procedures are in place with clear SLAs
• You’ll collaborate with partners in HR, Recruiting, and Finance to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience
• You’ll work closely with the HR Project Managers to support project execution and continuous process improvement and onboarding and Contingent workforce operations.
• You’ll maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary.
• You’ll identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements.
• You’ll support ad-hoc HR Ops tasks and reporting.
• Work cross collaboratively across all regions with the respective onboarding team.
• You’ll create SOPs and Job Aids when necessary for documentation and to streamline processes.

Requirements

• 5+ years of experience in HR Operations/HR administration in a fast-paced environment
• Problem solving, critical thinking and troubleshooting abilities
• Experience in Workday and HR Operations service request management
• Strong customer-service skills with proven track record of customer satisfaction
• Proficiency in Office Suite (Word, Excel, Power Point), Gmail and Google Docs
• BA/BS degree or equivalent practical experience
• Experience with ServiceNow

Durable Skills

Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

Compensation

US Zone 1

$130,100—$176,000 USD

US Zone 2

$117,000—$158,400 USD

US Zone 3

$104,000—$140,800 USD

The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.

Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:

• US Zone 1: San Francisco metro, New York City metro, or Seattle metro
• US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro)
• US Zone 3: All other US locations

Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations.

Company Description

Read more about our Benefits.

Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

The Dropbox People Team is designing a workplace where every Dropbox employee can thrive. We take a human-centered, HR as a Product approach—treating programs like well-designed products shaped by employee and candidate needs, informed by data, and backed by actionable insights. Our team continuously innovates to attract, develop, and retain world-class talent while building a culture of experimentation, craft, and community. From fostering connection in our Virtual First model to scaling HR systems and offering personalized learning tools and experiences, our work evolves to support the growth and needs of our people. We think big, act fast, and adapt with agility—grounded in outcomes, empathy, and clear communication.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

AI Fluency

AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others.

We Look For Four Key Behaviors In Candidates

• Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work.
• Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices.
• Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s.
• Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others.

Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact.

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.