Program Manager - Overnight

The People Concern; Lancaster (Lancaster County); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Program Manager to oversee their Interim Housing Program. This role involves providing administrative oversight, fostering teamwork, and ensuring high-quality services for individuals experiencing homelessness and mental health challenges. The ideal candidate will work closely with an interdisciplinary team, guiding staff and implementing effective interventions. This position offers a unique opportunity to make a meaningful impact in the community while working in a supportive environment that values collaboration and innovation. If you are passionate about helping others and possess strong leadership skills, this role is perfect for you.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

403(b) Retirement Plan

Employee Assistance Program

Qualifications

• Bachelor’s degree in Social Work or related field required.
• Two years of experience in a nonprofit setting with homeless individuals.

Responsibilities

• Oversee daily operations of the shelter and ensure quality services.
• Develop relationships with clients using a client-centered approach.
• Provide crisis intervention and manage client grievances.

Skills

Motivational Interviewing

Trauma-Informed Care

Crisis Intervention

Client-Centered Approach

Team Collaboration

Time Management

Organizational Skills

Communication Skills

Education

Bachelor’s Degree in Social Work

Master’s Degree in Mental Health

Tools

Microsoft Word

Microsoft Excel

Database Applications

Job description

45244 32nd St W, Lancaster, CA 93536, USA Req #11467

Role: Program Manager, Overnight

Reports to: Director of Interim Housing and Mental Health

Department: Interim Housing

Location: Kensington Campus - 45244 32nd St West, Lancaster, CA 93536

Setting: 100% Onsite

Schedule: Sunday - Thursday, 7pm - 3:30am

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

SUMMARY:

The Program Manager will be responsible for administrative oversight and supervision of line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming while fostering teamwork and integration among staff working in this program. The selected candidate will work Sunday - Thursday from 7:00pm - 3:30am with the ability to flex their schedule to accommodate oversight of staff working swing and overnight weekdays and all weekend shifts.

Essential Duties and Responsibilities:

• Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care principles.
• Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
• Guide staff ensuring that they are able to implement appropriate interventions to reduce barriers.
• Promote opportunities to support critical thinking among team members.
• Provide crisis intervention and triage services.
• Manage client grievances and ensure timely resolution of client complaints.
• Work with the Director and Senior Program Manager to ensure that the physical site is well-maintained and safe.
• Provide oversight of the daily operations of the shelter, including scheduling of staff and making sure that all shifts are appropriately covered.
• Work with the management team to provide on-call coverage for emergencies.
• Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts.
• Work within the CES system to ensure the most vulnerable are being matched to best-fit housing options.
• Assist with preparing data for reports to funders and track other data as directed.
• Conduct weekly supervision of all direct reports.
• Ensure adherence to agency policies and procedures.
• Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan.
• Complete performance evaluations on all direct reports.
• Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders.
• Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program.
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
• Incorporate life skills programming and other milieu and enrichment services into the program design.
• Develop and improve programming, identify and implement new systems when appropriate, manage budgets, and participate in hiring of all staff.
• Train staff on programmatic expectations, including documentation, boundaries, and strength-based approach to interventions.
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients.

Qualifications:

• Bachelor’s Degree in Social Work, Psychology, or related field; Master’s degree in mental health field (Social Work, MFT, or Psychology) a plus.
• Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homelessness, mental illness, or are dually diagnosed.
• At least two years of leadership/management experience preferred.
• Minimum of two years’ experience providing Case Management services to the homeless population required.
• Skilled in non-violent crisis intervention.
• Demonstrated knowledge of issues faced by the population served.
• Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, team-building, and computer skills.
• Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively.
• Ability to provide some evening and weekend hours to ensure continuity of care.
• On-call 24/7 a requirement.
• Proficient in Microsoft Word, Outlook, Excel, and database applications.
• Able to obtain and maintain CPR/First Aid certification.
• Current and valid California driver’s license, a reliable personal vehicle with an acceptable driving record.

Preferred Qualifications:

• Bachelor’s Degree in a relevant field is strongly preferred.
• At least two years of leadership/management experience in an Interim Housing site is preferred.
• Field (may need to travel) and indoor office environment.
• On occasion walk or drive to different local sites.
• Regularly required to sit, stand, bend, and occasionally lift or carry up to 20 pounds.
• Will necessitate working in busy and at times loud environments.
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.
• Able to thrive in a work environment emphasizing teamwork and collaboration.
• Respond in a timely manner in all aspects of communication.
• Work with minimal supervision.
• Perform other duties as assigned.

EXPECTED BEHAVIORS OF ALL STAFF:

• Act as a role model.
• Demonstrate a sense of responsibility.
• Continuously learn and improve.
• Acknowledge your own areas of improvement.
• Hear and provide honest, specific, and direct feedback.
• Create an environment where everyone is welcomed, valued, and respected.

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status, or any other status protected by federal, state, or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.