Program Manager, Oracle Health Support Operations

Oracle Corporation; Kansas City (MO); On-site; USD 120,000 - 170,000; Full time

Job summary

Oracle Corporation is seeking an experienced Program Manager to drive strategic and operational initiatives across Oracle Health Federal Support. This role emphasizes health solutions, AMS, and customer service operations beyond traditional project management.

You will own a diverse portfolio, defining success metrics and coordinating with multiple teams to deliver measurable outcomes. The position requires navigating ambiguity, structuring problems, and driving implementation of new processes

Qualifications

• Experience with Oracle Health solutions and support workflows.
• Ability to lead cross-functional initiatives without formal authority.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead strategic, operational, technical, and non-technical initiatives across Oracle Health Support/AMS from problem definition through implementation.
• Own outcomes across multiple concurrent initiatives with defined success measures and risk management.
• Partner with Oracle Health Support, Client Operations, Product and Engineering teams, and other stakeholders.
• Identify operational gaps and drive process improvement and efficiency initiatives.
• Develop metrics and reporting to evaluate process effectiveness and provide actionable insights.
• Communicate program status, risks, findings, and outcomes to leadership.

Skills

Oracle Health

AMS

Customer Service Ops

Tools

Oracle AMS tools

Job description

We are seeking an experienced Program Manager to drive strategic and operational initiatives across Oracle Health Federal Support. This is not a traditional project management role focused solely on schedules, milestones, and project plans. The ideal candidate brings strong knowledge of Oracle Health, Application Management Services (AMS), and/or Customer Service and Support operations and can apply that experience to improve how our organization operates and delivers for customers.

This role will own a diverse portfolio of technical and non-technical initiatives, often managing multiple priorities simultaneously from identification and definition through implementation and measurable outcomes. Initiatives may include process and quality improvement, operational assessments and audits, support delivery optimization, implementation of new processes or tools, identification and remediation of operational gaps, and strategic programs supporting Support Delivery leadership.

The successful candidate will be comfortable working in an environment where the path forward is not always predefined. You will use your knowledge of Oracle Health solutions, tools, support workflows, and operational processes to identify opportunities, structure ambiguous problems, bring the right stakeholders together, and drive work through completion.

Internal Responsibilities

Key Responsibilities

• Lead a wide variety of strategic, operational, technical, and non-technical initiatives across Oracle Health Support/AMS, from initial problem definition through implementation and sustained results.
• Own outcomes across multiple concurrent initiatives, establishing priorities, defining success measures, identifying dependencies and risks, and maintaining accountability through completion both within and outside of the assigned organization.
• Partner closely withOracle Health Support and Support Delivery leaders, Client Operations, subject matter experts, Product and Engineering teams, and other cross-functional stakeholders.
• Apply understanding ofOracle Health tools, products, support processes, and customer service/support workflowsto identify operational gaps and opportunities for improvement.
• Driveprocess improvement and operational excellenceinitiatives that improve quality, consistency, efficiency, customer experience, and support delivery.
• Assess and audit key operational processes to determine whether established processes and controls are being followed, identify gaps or areas of risk, and drive corrective actions where appropriate.
• Analyze operational challenges, identify root causes, and translate findings into practical recommendations and executable improvement plans.
• Help establish, document, standardize, and measure processes and best practices across Support organizations.
• Develop meaningful metrics and reporting to evaluate process effectiveness, identify trends, and provide leaders with actionable insights.
• AssistSupport Delivery leaders with high-priority initiatives, operational challenges escalations, and cross-functional efforts requiring coordination and sustained ownership.
• Facilitate alignment and decision-making across teams with differing priorities, ensuring clear ownership, commitments, and follow-through.
• Manage up and across the organization not only sharing findings but implementing plans to mitigate and/or resolve problems as they are identified.
• Communicate program status, risks, findings, recommendations, and outcomes effectively to both operational teams and senior leadership.
• Assist leadership team with problem areas and identify methods to improve processes/documentation for future similar situations.

• Analysis of data and transform data into a message to leaders within the organization.

Preferred Qualifications

• Strong experience withOracle Health solutions and the Oracle Health support environment, including familiarity with the tools, processes, and workflows used to support customers.
• Experience inApplication Management Services (AMS), Customer Support, Customer Service, Support Delivery, managed services, or a comparable service-delivery organization.
• Demonstrated ability to lead complex, cross-functional initiatives without relying solely on formal authority.
• Experience withprocess improvement, operational assessments, quality programs, auditing, governance, or continuous improvement.
• Strong analytical and problem-solving skills with the ability to move from identifying a problem to determining root cause, recommending solutions, and driving implementation.
• Ability to manage multiple priorities and initiatives simultaneously while maintaining attention to detail and accountability for outcomes.
• Comfortable operating in ambiguity and creating structure where processes, requirements, or solutions may not yet be clearly defined.
• Strong written and verbal communication skills, including the ability to communicate effectively with senior leaders, technical teams, operational teams, and subject matter experts.

• A proactive, ownership-oriented mindset with a demonstrated ability to identify opportunities and drive work forward without requiring extensive direction.

External Responsibilities

Key Responsibilities

• Lead a wide variety of strategic, operational, technical, and non-technical initiatives across Oracle Health Support/AMS, from initial problem definition through implementation and sustained results.
• Own outcomes across multiple concurrent initiatives, establishing priorities, defining success measures, identifying dependencies and risks, and maintaining accountability through completion both within and outside of the assigned organization.
• Partner closely withOracle Health Support and Support Delivery leaders, Client Operations, subject matter experts, Product and Engineering teams, and other cross-functional stakeholders.
• Apply understanding ofOracle Health tools, products, support processes, and customer service/support workflowsto identify operational gaps and opportunities for improvement.
• Driveprocess improvement and operational excellenceinitiatives that improve quality, consistency, efficiency, customer experience, and support delivery.
• Assess and audit key operational processes to determine whether established processes and controls are being followed, identify gaps or areas of risk, and drive corrective actions where appropriate.
• Analyze operational challenges, identify root causes, and translate findings into practical recommendations and executable improvement plans.
• Help establish, document, standardize, and measure processes and best practices across Support organizations.
• Develop meaningful metrics and reporting to evaluate process effectiveness, identify trends, and provide leaders with actionable insights.
• AssistSupport Delivery leaders with high-priority initiatives, operational challenges escalations, and cross-functional efforts requiring coordination and sustained ownership.
• Facilitate alignment and decision-making across teams with differing priorities, ensuring clear ownership, commitments, and follow-through.
• Manage up and across the organization not only sharing findings but implementing plans to mitigate and/or resolve problems as they are identified.
• Communicate program status, risks, findings, recommendations, and outcomes effectively to both operational teams and senior leadership.
• Assist leadership team with problem areas and identify methods to improve processes/documentation for future similar situations.

• Analysis of data and transform data into a message to leaders within the organization.

Preferred Qualifications

• Strong experience withOracle Health solutions and the Oracle Health support environment, including familiarity with the tools, processes, and workflows used to support customers.
• Experience inApplication Management Services (AMS), Customer Support, Customer Service, Support Delivery, managed services, or a comparable service-delivery organization.
• Demonstrated ability to lead complex, cross-functional initiatives without relying solely on formal authority.
• Experience withprocess improvement, operational assessments, quality programs, auditing, governance, or continuous improvement.
• Strong analytical and problem-solving skills with the ability to move from identifying a problem to determining root cause, recommending solutions, and driving implementation.
• Ability to manage multiple priorities and initiatives simultaneously while maintaining attention to detail and accountability for outcomes.
• Comfortable operating in ambiguity and creating structure where processes, requirements, or solutions may not yet be clearly defined.
• Strong written and verbal communication skills, including the ability to communicate effectively with senior leaders, technical teams, operational teams, and subject matter experts.

• A proactive, ownership-oriented mindset with a demonstrated ability to identify opportunities and drive work forward without requiring extensive direction.