Program Manager-Operations and Performance

Northwestern Memorial Healthcare; Illinois; On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Memorial HealthCare seeks a Program Manager-Operations and Performance to lead planning and implementation across departments. You will develop work plans, metrics, and resources with clinicians and managers to hit strategic goals and budgets.

Responsibilities include analyzing financial and operational data, creating dashboards, and coordinating budgets and risk mitigation while maintaining strong client and team relationships.

Qualifications

• Bachelor Degree in Business Administration, Healthcare Management or related field.
• Strong knowledge of Microsoft Word, Excel, PowerPoint and Project.
• Demonstrated project management and organizational skills; strong communication.

Responsibilities

• Analyze financial, quality and operational data; create dashboards and reports.
• Develop budgets, allocate resources, and manage information distribution.
• Apply standard project management methodologies across the lifecycle.
• Coordinate internal and external resources; ensure on-time, on-budget delivery.
• Maintain vendor and client communication; update leadership on progress.

Skills

Project management

Analytical skills

Communication

Stakeholder management

Education

Bachelor's degree in Business Administration

Healthcare Management

Communications

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Project

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Program Manager-Operations and Performance

(Occupational Therapy, Physical Therapy, Social Work, Spiritual Care, Clinical Nutrition, Patient Relations, Interpretation Services, EVS, Transport and Food Services) reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Program Manager will lead planning and implementation activities for Northwestern Memorial HealthCare. This will include developing work plans and metrics, the monitoring of work plans and metrics to assure activities are on-time and on-budget, coordinating the internal and external resources to execute activities, and completing activities as assigned. The Program Manager will work closely with managers, directors and clinicians to develop work plans, metrics and resources to achieve the department’s strategic goals and objectives.

Responsibilities

• Participate in analyst activities such obtain, analyze and interpret financial, quality and operational data from multiple internal and external data sources, create and maintain accurate, up to date analytical reports and operational dashboards
• Responsible for developing and managing the following for assigned projects; budgets, resource allocation, information distribution, meeting facilitation and overall performance reporting
• Apply standard project management methodologies throughout the project lifecycle including; analysis, design, implementation, verification as well as value measurement definition
• Utilize project management tools to ensure accuracy for planning, procurement and budgeting
• Participate in analyst activities such as requirements analysis, resource identification, solution definition, white paper development, implementation/work plan development, design, system testing, training plans and rolloutstrategies
• Manage day to day operational aspects of a project and scope and effectively minimizes exposure and risk
• Prepare and reviews deliverables for leadership approval. Ensure project documents are complete, current, and stored appropriately.
• Establish and execute effective and efficient communication mechanisms which enable continuous exchange of project status, ideas and information, project developments among team members, NM Executives (project sponsors) and vendor partners.
• Establish and maintain effective communications regarding project status.
• Work within project budget to ensure that expenditures are integrated with the NMHC Long Term Financial Plan and Annual Capital Budget
• Provides leadership and guidance required to effectively define, plan and implement projects
• Responsible for developing and maintaining productive and cordial relationships with clients and team members, serving as a link between multiple parties and entities. Must be able to effectively manage problems that arise within the project team or issues with clients, and recommend mitigation strategies as needed to achieve the desired results.
• Create and execute project work plans and revises as appropriate to meet changing needs and requirements.

Additional Functions

• Other duties as assigned

Required

• Bachelor Degree in Business Administration, Healthcare Management, Communications or related field.
• Strong Knowledge of Microsoft: Word, Excel, Power Point, Project
• Demonstrated project management and organizational skills, demonstrated analysis and problem-solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.

Preferred

• Master’s degree inMBA or MHA preferred

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed:

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.