Program Manager; OhioRise LSW or LPC

National Youth Advocate Program; Columbus (OH); On-site; USD 65,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated OhioRISE Program Manager to lead efforts in keeping youth in their homes and communities. This role involves supervising Care Coordinator Supervisors, ensuring quality service delivery, and providing essential training. The ideal candidate will possess a Master’s degree in Social Work or Counseling and have strong communication skills. Join a mission-driven team committed to making a positive impact in the lives of youth across Ohio. Enjoy a supportive work environment with generous paid time off, parental leave, and reimbursement for travel and phone expenses. If you are passionate about social services and have the qualifications, this opportunity is perfect for you!

Benefits

22 Days of Paid Time Off

11 Paid Holidays

Half-Day Fridays during the summer

Parental leave

Mileage reimbursement

Phone reimbursement

Student Loan supplemental Payment assistance

Qualifications

• Master’s degree in Social Work or Counseling required.
• Two years of direct supervisory experience preferred.

Responsibilities

• Supervise Care Coordinator Supervisors and provide training.
• Monitor program outcomes and ensure compliance.
• Support positive relationships with stakeholders.

Skills

Verbal Communication

Written Communication

Interpersonal Conflict Management

Customer Service

Education

Master’s Degree in Social Work

LSW or LPC

LISW or LPCC (preferred)

Tools

Microsoft Office Suite

CANS IT System

Dynamo

Family Connect

Incident Management System (IMS)

Job description

Job Details Level: Management Job Location: London, OH Education Level: Graduate Degree Salary Range: Undisclosed Job Category: Nonprofit - Social Services

OhioRISE Program Manager; LSW or LPC

Compensation: $65,000 - $70,000

This position will travel frequently throughout OhioRise Catchment area C that includes the following counties; Allen, Auglaize, Champaign, Clark, Darke, Hardin, Greene, Logan, Madison, Miami, and Shelby.

Position Summary

The OhioRISE Program Manager will aim to achieve the ultimate goal to keep youth in their homes, communities, and schools by assessing and delivering the appropriate services needed and reducing unnecessary out-of-home placements and potential custody relinquishment. The OhioRISE Program Manager provides direct supervision to OhioRISE Care Coordinator Supervisors and ensures quality service delivery by providing onboarding and ongoing training, monitoring program outcomes, and overseeing program compliance.

Working at NYAP

• 22 Days of Paid Time Off
• 11 Paid Holidays
• Half-Day Fridays during the summer
• Parental leave
• Mileage reimbursement
• Phone reimbursement
• Student Loan supplemental Payment assistance

RESPONSIBILITIES

• Provides direct supervision to Care Coordinator Supervisors. Assumes interim supervisory role of Care Coordinators as needed in the absence of a Care Coordinator Supervisor.
• Serves as a single point of contact for Multi-System Youth applications for Aetna, Ohio Department of Medicaid, and facilities.
• Monitors program outcomes, including those related to value-based contracts.
• Responsible for onboarding of new OhioRISE Care Coordinators and supervisors to ensure they have the necessary knowledge, skills, and abilities to be successful in their roles. Follows up on any outstanding onboarding items including but not limited to training, credentialing, and OhioIDs.
• Oversees documentation training, including training on Care Plans, to ensure all training provided is clinically appropriate.
• Provides direct consultation and support, including remedial training, to address supervisor and Care Coordinator performance issues related to program requirements.
• Supports and maintains positive working relationships with stakeholders in the catchment areas. Assists the Program Director with facilitating new partnerships and developing the system of care in the Catchment Area.
• Participates in internal Continuous Quality Improvement (CQI) activities, including process development, implementation, and outcome measurement that is program specific.
• Maintains current knowledge of IT systems associated with the OhioRISE Program, including Arize, CANS IT System, Dynamo, Family Connect, and the Incident Management System (IMS).
• Works collaboratively with NYAP support departments, including Human Resources, Finance, and IT, to advance program operations and outcomes.
• Submits required external and internal reports and uses reporting functions for program improvement efforts.

MINIMUM QUALIFICATIONS

• Master’s Degree in Social Work, Counseling or comparable Human Services field from an accredited institution.
• LSW or LPC required. LISW or LPCC is preferred.
• Two years’ direct supervisory experience, preferably in the OhioRISE program.
• Must reside in or near OhioRISE Catchment Area C, which includes the following counties: Allen, Auglaize, Hardin, Logan, Shelby, Darke, Miami, Champaign, Clark, Greene, and Madison.
• Must be knowledgeable of and experienced in providing staff training relevant to program operations and requirements.
• Strong verbal and written communication skills, ability to relate to diverse groups, and manage interpersonal conflict.
• Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet, and database programs.

OTHER SKILLS

• Excellent internal and external customer service skills.
• Regular Catchment Area C travel is required. Statewide travel occasionally required.
• Must be open and willing to work non-traditional hours as well as assume on-call responsibilities.
• Must be able to embrace working as a diverse team both effectively and respectfully with persons of any background, race, color, religion, sexual orientation, ability, national origin, or culture.
• Skilled use of the Microsoft Office Suite software and applications.

Driving and Vehicle Requirements

• Valid driver’s license
• Reliable personal transportation
• Good driving record
• Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability

Apply today!

Benefits listed are for eligible employees as outlined by our benefit policy.

An Equal Opportunity Employer, including disability/veterans.