Program Manager of Peer Services

HopeLink Behavioral Health; Oakton (VA); Hybrid; USD 36,000 - 40,000; Part time

Benefits offered by this job

Competitive salary

Supportive environment

Meaningful work

Job summary

HopeLink Behavioral Health seeks a Program Manager of Peer Services to supervise Peer Support Specialists and Be Well program staff across Loudoun and Arlington. You will ensure program quality, regulatory compliance, and efficient workforce deployment within available resources.

You will liaison with CSBs, monitor service utilization, and manage training, performance appraisals, and reporting to meet contractual obligations.

Qualifications

• Minimum two years of supervisory experience; lived experience a plus.
• Bachelor's degree in psychology, social work, or related field with significant experience.
• QMHP and Registered Peer Recovery Specialist required.
• Strong written, oral, and interpersonal communication skills.
• Experience with Electronic Health Record (EHR) software.

Responsibilities

• Provide clinical, administrative, and managerial supervision to Peer Staff.
• Oversee peer programs and ensure policy compliance and productivity.
• Determine staffing needs and supervise hiring/termination.
• Serve as liaison with CSBs and coordinate reporting.
• Ensure quality audits and documentation in records.
• Train staff and conduct trainings for peer staff.

Skills

Supervisory experience

Attention to detail

Communication skills

Empathy

Education

Bachelor's degree in psychology or related field

QMHP and Registered Peer Recovery Specialist

Tools

Electronic Health Records (EHR)

Job description

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.

SUMMARY STATEMENT OF POSITION:

Under the direction of the Chief Clinical Officer, the Program Manager of Peer Services supervises deployed staff in Loudoun and Arlington Counties. In addition, overseeing programming and staff of the Be Well Program. Identify strengths and opportunities to improve quality of services and operational efficiencies and ensure organization targets are met. Manage, develop and effectively deploy work force to meet objectives, priorities and performance standards, within available resources.

WHAT WE OFFER:

• Meaningful Work: Make a real difference in the lives of others.
• Competitive Salary: $$35,568.00 - $40,000.00
• Supportive Environment: Join a dedicated team committed to providing high-quality care.

SCHEDULE & LOCATION:

• Schedule: Part-time role, 20 hrs per week, Monday-Friday, 9 am -5 pm
• Hybrid Work Schedule

PRIMARY DUTIES:

• Provide clinical, administrative, and managerial supervision to assigned Peer Support Specialists and Supervisor(s).
• Oversee assigned peer programs and staff, including ensuring policies and procedures are follow; program standards and productivity are met; compliance items and training are completed in a timely manner in accordance with HopeLink, County and state regulations.
• Determine the staffing needs for the Peer Support programs; oversee employees hired and/or terminated, evaluated.
• Serve as liaison and point of contact between HopeLink and the CSBs for all service delivery, staff performance, communication and reporting requirements, including collaboration with Health Integration team. Attend CSB contract meetings. Attend CSB and/or community events as needed, which may include evenings.
• Ensure that service utilization is evaluated, consistently addressed, and within contractual obligations outlined in the CSB contracts or other grant funded projects.
• Oversee all program reporting requirements.
• Ensure quality and conduct regular review audits to ensure all documentation in clinical records as well as data collection meets all appropriate contract and organizational policies, timelines, and procedures.
• Ensure that staff is trained and capable to do their job and meet performance standards by setting clear goals, responsibilities, and priorities for staff and program. Written performance appraisals for supervised staff are timely, complete, and accurate.
• Assist staff in managing caseload, including providing guidance on client discharges and working with County Program liaison to distribute incoming client referrals.
• Conduct trainings for peer staff.

ESSENTIAL COMPENTENCIES:

• Excellent business acumen by being strategic, decision driven and understands business implications of decisions
• Strong business ethics by inspiring trust of others, upholding organizational values and treating others with respect
• Communication excellence in keeping others adequately informed by using appropriate communications while leading and inspiring others
• Conflict resolution by confronting difficult situations, maintain objectivity, and keeps emotions under control
• Delegation by setting expectations, monitors delegated activities, and gives authority to work independently
• Management and development of people to encourage growth, provides direction and give regular performance feedback
• Performance coaching that motivates for increased results, recognizes contributions and defines responsibilities and expectations
• Strategic thinking to develop strategies to achieve organizational goals, adapt to changing conditions, and understands strengths and weaknesses

QUALIFICATIONS:

• Minimum two (2) years supervisory experience required. Supervisory experience with persons with lived experience a plus.
• Bachelor's degree in psychology, social work, rehabilitation counseling or related field, with significant work experience.
• QMHP required. Registered Peer Recovery Specialist required.
• Self-starter, ability to work independently as well as part of a team, and well organized.
• Effective written, oral, and interpersonal communication skills with demonstrated ability to build rapport with staff, clients, internal and external providers
• Ability to learn quickly Electronic Health Record (EHR) software.
• High degree of empathy toward the clients we serve.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.

HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.

'Where Hope Meets Help.'

This position is subject to background check requirements, including disqualifying 'barrier crimes' under DBHDS regulations.

Barrier Crimes List - https://prsincorg-my.sharepoint.com/:b:/g/personal/ktalley_hopelinkbh_org/IQDppI_mH6zHR6CD8Uj3wIw8AUmZuaphSajCcZTL3fEMNr0?e=V8GLBW