Program Manager of CAN Hope

Chicago Children's Advocacy Center; Chicago (IL); On-site; USD 67,000 - 90,000; Full time

Benefits offered by this job

BCBS health care options (HMO & PPO)

Free life insurance at 2x salary up to

5% additional pay up to $3,750/year (6

PTO 35 days/year, increasing with time

Remote work policy

Regular training and CEU opportunities

Casual dress code

Milk and cookies Fridays

Job summary

Chicago Children's Advocacy Center (ChicagoCAC) is seeking a Program Manager of CAN Hope to provide day-to-day supervision and operational leadership for the CAN Hope program in serving survivors of domestic and sexual violence. You will implement priorities, procedures, and leadership values with a survivor-centered, evidence-informed approach.

The role emphasizes DEIAB initiatives, team development, data-driven decision making, and collaboration with partners.

Qualifications

• Master’s degree in social work or related field.
• Three or more years of relevant social services experience.
• Experience supervising, leading, or coordinating staff with clear direction and expectations.
• Ability to give and receive feedback with curiosity, adaptability, and sound judgment.
• Strong written and verbal communication skills, project management, and organizational abilities.
• Demonstrated cultural competency related to survivors from diverse backgrounds.

Responsibilities

• Supervise direct services and staffing to meet program expectations.
• Maintain access to resources, evidence-informed practices, and training for survivor services.
• Build relationships with individuals and organizations to support CAN Hope and coordinate outreach.
• Serve as site supervisor in the Director’s absence or as assigned.
• Assist the Director in collecting, organizing, and using program data.
• Attend and participate in regular meetings relevant to the role.
• Maintain cleanliness and organization at the program site and travel to other locations as needed.
• Participate in sponsored client/staff/community events.

Skills

Supervision

Leadership

Communication

Project management

Organizational skills

Cultural competency

Education

Master’s degree in social work

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Manager of CAN Hope

Full-time Regular Chicago, IL, US

4 days ago Requisition ID: 1172

Salary Range: $67,000.00 To $90,000.00 Annually

Responsibility Summary

The Program Manager of CAN Hope provides day-to-day supervision and operational leadership for the Chicago Advocacy Network for Hope (CAN Hope) family justice center program in its service to survivors of domestic and sexual violence, human trafficking, stalking, and other forms of interpersonal or community violence. This position supports the implementation of program priorities, operations, procedures, and leadership values as established by the Director. Survivor-centered and evidence-informed practices are integrated throughout all responsibilities.

DEI&AB Culture Commitment:

The Program Manager is responsible for creating an inclusive environment that demonstrates equity, inclusion, accessibility, and belonging to our clients, ChicagoCAC employees, and partners. The position also assists in ChicagoCAC’s Diversity, Equity, Inclusion, Accessibility and Belonging (DEIAB) initiatives.

Primary Responsibilities:

• Supervise direct services and staffing needs to ensure compliance with program expectations as established by the Director. Function in direct service roles as needed.
• Maintain and support team access to relevant resources, evidence-informed practices, research, and specialized training relevant to survivor services.
• Serve as a public steward of CAN Hope by building relationships with individuals, organizations, and institutions that support survivors and coordinate CAN Hope’s participation in outreach opportunities and community-based events.
• Serve as site supervisor in the absence of or as assigned by the Director.
• Support the Director in collecting, organizing, and utilizing program data.
• Attend and participate in regularly scheduled meetings as relevant to the role.
• Maintain program site cleanliness and organization as assigned.
• Travel to ChicagoCAC’s other program sites and community locations as needed.
• Regularly participate in ChicagoCAC sponsored client/staff/community events.

Discretion

The Program Manager exercises mid-level decision-making in managing routine program operations, supervising assigned staff, and resolving issues or conflicts within established ChicagoCAC policies, CAN Hope procedures, and the authority delegated by the Director. Significant changes to program procedures and operations require Director review and approval.

Supervisory Responsibilities

The Program Manager is responsible for direct supervision of CAN Hope’s direct service roles, interns, and volunteers as assigned.

Relationships

The Program Manager is expected to collaborate and work effectively with CAN Hope team members and partners, as well as ChicagoCAC peers and colleagues.

Qualifications

• Master’s degree in social work or a related field.
• Three or more years of relevant social services experience.
• Demonstrated experience supervising, leading, or coordinating the work of others with the ability to provide clear direction, establish consistent expectations, and use available tools and resources to support staff performance.
• Demonstrated ability to give and receive feedback through curiosity, adaptability, sound judgment, and a solutions-oriented approach to problem-solving.
• Strong written and verbal communication skills, as well as project management and organizational skills, with the ability to manage deadlines, deliverables, direct service needs, and supervision requirements simultaneously.
• Demonstrated cultural competency related to professional teamwork and support for survivors from various backgrounds.

Preferred requirements:

• Five or more years of relevant social services experience.
• Relevant professional licensure, certification, or specialized training, including LSW/LCSW, CDVP, Illinois 40-Hour DV Training and 40-Hour SV Training.
• Bilingual in English and Spanish.

In addition to making a significant impact on children’s and families’ lives, ChicagoCAC offers amazing benefits for our staff, which include:

• BCBS HMOand PPOhealthcare coverage options with an opportunity to add family members to plans.
• Free life insurance at 2x your salary up to a maximum of $200,000.
• Additional pay of 5% of your salary up to $3,750 per year (available after 6 months of employment) to use towards a menu of benefits such as: additional health benefits, dental, vision, long-term disability short-term disability, 403b plan, a Roth option, legal coverage, dependent care, and flexible spending.
• Paid Time Off (“PTO”): PTO starts accruing the first day of employment and accrues at a rate of 35 days in a 12-month period.
• PTO days are used for all days off, including holidays and sick time so you have maximum flexibility in the use of your PTO.
• Timing of vacations may be dependent on client needs, as that’s our first priority.
• PTO goes to 40 days after 5 years.
• Additional PTO for FMLA-related reasons up to 20 days.
• A remote work policy that provides flexibility in work hours so long as operational needs are met.
• Regular expert training on evidence-based therapy modalities, which includes being able to earn Continuing Education Units.
• A casual dress code
• Enjoy afternoon milk and cookies every Friday!

ChicagoCAC’s Compensation Philosophy:

We are committed to fair compensation, aligned with Chicago market rates. Our salary scale reflects our values, business strategy, and financial goals. Based on funding and internal equity, the starting salary for this position may fall between the minimum and midpoint of the listed range. Commitment to Diversity, Equity, and Inclusion: ChicagoCAC is an Equal Opportunity Employer: BIPOC, persons with disabilities, and LGBTQIA+ people are strongly encouraged to apply. We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact our People & Culture Department at [phone].