Program Manager, OER

Qualified Health; United States; Teletrabalho; USD 100 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity

Health insurance

Flexible hours

Hybrid work options

Resumo da oferta

Qualified Health is seeking a Program Manager to scale the PMO across health system customers, turning a strong foundation into a repeatable operating model with real-time visibility into programs, artifacts, governance, and information security. You will partner with the existing PM, customer-facing teams, and leaders.

Initially you may focus on one customer, but the role is customer-facing and extends across accounts, enabling clear communication and decision-making.

Qualificações

• Demonstrated ability to manage multiple complex programs and stakeholders at once.
• Confident, clear customer-facing communication, including delivering difficult messages.
• Experience aligning stakeholders and working effectively across functions.
• Strong analytic thinking and root cause analysis.
• Experience with strategy and road-mapping, and with workforce or resource management.
• Hands-on fluency with AI tools such as ChatGPT or Claude, and with program and reporting tools such as Zoho, Jira, Notion, Slack, or Power BI.
• A builder mindset: you know when to run with something and when to ask for help.
• Active listening, emotional intelligence, executive presence, and humility, with comfort in ambiguity and a drive to create structure.

Responsabilidades

• Run day-to-day PMO operations across multiple customer programs, including weekly reporting, standing customer meetings, and follow-through on actions
• Lead program audits across artifacts, compliance, governance, and information security, and identify gaps, access and data blockers, and anything that limits acceleration
• Keep the PMO's source of truth current in Zoho and aligned with Notion, Slack, Jira, and Google Drive so program status is visible in real time
• Build and refine a daily digest and reporting views that surface what matters across tools
• Facilitate cross-customer working sessions where teams share what is working and exchange pilot and use-case learnings
• Represent the PMO with customers and align stakeholders across customer, technical, and internal teams, including delivering difficult messages clearly
• Trace recurring program issues to their root causes and turn the fixes into repeatable process improvements
• Help lay the groundwork for workforce and resource tracking and for organizational effectiveness and readiness across internal and external teams

Conhecimentos

Program management

Customer-facing communication

Stakeholder alignment

Analytics

Strategy & roadmapping

AI tools

Builder mindset

Active listening & emotional intel

Ferramentas

Zoho

Jira

Notion

Slack

Power BI

ChatGPT

Claude

Descrição da oferta de emprego

Program Manager, OER

Location

United States - Remote

Employment Type

Full time

Location Type

Remote

Department

AI Transformation

Transform healthcare with us.

At Qualified Health, we're redefining what's possible with Generative AI in healthcare. Our infrastructure provides the guardrails for safe AI governance, healthcare-specific agent creation, and real-time algorithm monitoring, working alongside leading health systems to drive real change.

This is more than just a job. It's an opportunity to build the future of AI in healthcare, solve complex challenges, and make a lasting impact on patient care. If you're ambitious, innovative, and ready to move fast, we'd love to have you on board.

Job Summary

Qualified Health is hiring a Program Manager to help scale our Program Management Office (PMO) across health system customers. You will turn a strong foundation into a repeatable, transparent operating model, with real-time visibility into every program and clear audits of artifacts, compliance, governance, and information security.

You will partner closely with the existing PM, customer-facing teams, and internal leaders. You may spend more time with one customer at first, but the role is customer-agnostic and customer-facing, so you will represent the PMO with confidence and clarity across accounts.

Key Responsibilities

• Run day-to-day PMO operations across multiple customer programs, including weekly reporting, standing customer meetings, and follow-through on actions
• Lead program audits across artifacts, compliance, governance, and information security, and identify gaps, access and data blockers, and anything that limits acceleration
• Keep the PMO's source of truth current in Zoho and aligned with Notion, Slack, Jira, and Google Drive so program status is visible in real time
• Build and refine a daily digest and reporting views that surface what matters across tools
• Facilitate cross-customer working sessions where teams share what is working and exchange pilot and use-case learnings
• Represent the PMO with customers and align stakeholders across customer, technical, and internal teams, including delivering difficult messages clearly
• Trace recurring program issues to their root causes and turn the fixes into repeatable process improvements
• Help lay the groundwork for workforce and resource tracking and for organizational effectiveness and readiness across internal and external teams

Required Qualifications

• Demonstrated ability to manage multiple complex programs and stakeholders at once
• Confident, clear customer-facing communication, including delivering difficult messages
• Experience aligning stakeholders and working effectively across functions
• Strong analytic thinking and root cause analysis
• Experience with strategy and road-mapping, and with workforce or resource management
• Hands-on fluency with AI tools such as ChatGPT or Claude, and with program and reporting tools such as Zoho, Jira, Notion, Slack, or Power BI
• A builder mindset: you know when to run with something and when to ask for help
• Active listening, emotional intelligence, executive presence, and humility, with comfort in ambiguity and a drive to create structure

Desirable Qualifications

• Background in health AI, healthcare technology, or life sciences programs
• Experience building real-time visibility or analytics for program health
• Experience with compliance, governance, or information security audit processes

Why Join Qualified Health?

This is an opportunity to join a fast-growing company and a world-class team that is poised to change the healthcare industry. We are a passionate, mission-driven team building a category-defining product. We are backed by premier investors and are looking for founding team members who are excited to do the best work of their careers.

Our employees are integral to achieving our goals, so we are proud to offer competitive salaries with equity packages, robust medical/dental/vision insurance, flexible working hours, hybrid work options, and an inclusive environment that fosters creativity and innovation.

Our Commitment to Diversity

Qualified Health is an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects the world we live in. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.

Pay & Benefits

The pay range for this role is between $100,000 and $130,000, and will depend on your skills, qualifications, experience, and location. This role is also eligible for equity and benefits.