Program Manager - New Mexico

The Foster Alliance; Albuquerque (NM); On-site; USD 58,000 - 75,000; Full time

Job summary

The Foster Alliance in Albuquerque, NM seeks a Program Manager to lead NM programs, manage staff, and strengthen community partnerships. You will oversee the NM office, coordinate program activities, and ensure timely delivery of services such as Basic Essentials, Birthday Dreams, and LSI with a focus on quality customer service.

Ideal candidates have nonprofit leadership experience and strong project management skills, plus proficiency with MS Office.

Qualifications

• A college degree is required for this position.
• Demonstrated leadership experience within a non-profit setting with supervisory experience preferred.
• Experience in managing complex projects simultaneously is necessary.
• Proficient in MS Office computer applications (MS Word, Excel, etc.) and other general office software.

Responsibilities

• Oversee the Program Coordinator – New Mexico ensuring guidance and resources are available.
• Maintain and develop TFA’s presence in New Mexico and with NM CYFD and Tribal Nations.
• Oversee Albuquerque office operations including programs, space management, inventory, volunteers, and client engagement.
• Coordinate pickups/deliveries and drive the Ram ProMaster 3500 as needed.
• Support the Director of Programs with oversight and community engagement on a project basis.
• Collaborate across departments to deliver quality service and customer care.

Skills

Dynamic leader

Good interpersonal skills

Education

Bachelor's degree

Tools

MS Office

Job description

The Foster Alliance (TFA) supports the foster care community by providing essentials to benefit children

on the foster care journey believing all kids deserve a chance to win! Therefore, our vision is that every

child on a foster care journey thrives. Always.

Team members bring their individual strengths to complement TFA’s mission and values. Each team

member has a specific role as we strive to create a culture within the organization that is creative,

human-centered, and innovative.

SUMMARY:

The Program Manager – New Mexico will work out of our Albuquerque, NM office supporting the

important work of TFA making sure current programs (Basic Essentials, Birthday Dreams, LSI, etc.) and

community relationships are both maintained and strengthened. This balance will be reached with a

focus on quality customer service while delivering programs and community engagement with a “just in

time” approach. Success will be measured based on inventory matching client needs, staff management,

community engagement furthering mission strategies, and the foster community’s current and future

needs are being heard throughout the state.

DUTIES & RESPONSIBILTIES:

Programs & Service: (70%)

• Oversee the Program Coordinator – New Mexico ensuring this individual has the guidance and resources needed to fulfill TFA’s mission and position requirements.
• Maintain and develop TFA’s presence in New Mexico as a “top of mind” and trusted partner throughout the region, especially with NM CYFD and Tribal Nations.
• Oversee all aspects of the Albuquerque office including programs and services, space management, inventory, volunteers, client engagement, staff, and community relationships to best serve the foster community in New Mexico.
• Coordinate essential pick-ups and deliveries to support TFA programs and services to include, as needed, driving the TFA mobile unit (RAM ProMaster 3500) to designated locations to support NM CYFD, tribal, and community partners.
• Support the Director of Programs as it relates to program and service oversight and community engagement on a project-by-project basis.
• Support TFA through various cross-departmental opportunities bringing a “can-do” approach with a focus on quality and customer service on a project-by-project basis.

Development: (25%)

• Assist with volunteer activations.
• Assist with presentations and engagements within the community.
• Serve as a relationship builder for corporate, foundation, and individual donors in partnership with the Development Team.

Other Duties As Assigned: (5%)

• All positions are expected to support inter-departmental cross training. At times, additional tasks are required, and employees are expected to be flexible and adjust to benefit the organization’s mission.
• Maintain ongoing and open communication with one’s supervisor as well as other leadership and colleagues.

EDUCATION AND EXPERIENCE

• A college degree is required for this position.
• Demonstrated leadership experience within a non-profit setting with supervisory experience preferred.
• Experience in managing complex projects simultaneously is necessary.
• Proficient in MS Office computer applications (MS Word, Excel, etc.) and other general office software.

SKILLS, ABILITIES & ATTRIBUTES

o Skills:

• Dynamic leader who can engage others by being human-centric
• Good interpersonal skills

o Abilities:

• Work on a desktop and/or laptop computer for multiple hours a day
• Comply with TFA policies and procedures
• Interact with clients in a busy environment including, but not limited to, lifting up to 40lbs
• Have a current NM driver’s license with a clean driving record and be willing/able to drive/operate a Ram ProMaster 3500

o Attributes:

• Adaptable/flexible while working on focused tasks
• Detail-oriented while understanding how tasks relate to overall mission
• Embraces new challenges in support of organizational success

COMPENSATION & BENEFITS:

This is a full-time salaried position with an annual salary range of $58K - $75K. Full access to TFA’s

comprehensive benefits package per the Benefit Fact Sheet.

WORK HOURS & ENVIRONMENT

This job regularly operates in a professional office environment and warehouse environment near

outside weather conditions. The role routinely uses standard office equipment such as assigned

workstation, computer, phone, copier, and file cabinet. Must be willing to drive various distances for

meetings, programs, or as needed and have a clean driving record and willingness to operate/drive our

TFA vehicles and has a physical ability to lift and move various size containers weighing up to 40 lbs. In

addition, this position requires a minimum of 40-hour work week, including the potential of evening and

weekend hours as needed.

CONCLUSION

This job description is intended to convey information essential to understanding the scope of the job

and the general nature and level of work performed by the job holder. This job description is not

intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working

conditions associated with the position. TFA reserves the right to change, amend, add, delete, and

otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the

needs of the business.

TFA is an equal opportunity employer and values a diverse workforce and an inclusive culture.

We welcome your questions and interests.