Program Manager , NA Last Mile Launch

Amazon Web Services (AWS); Arlington (VA); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. in Arlington, VA is seeking a Last Mile Launch Manager to drive end-to-end operational readiness for new launch sites and Day 1 operations.

You will orchestrate cross-functional launch activities, develop readiness plans, and ensure testing and validation across systems, staffing, and training teams. This role centers on delivering flawless site launches with strong leadership collaboration.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Valid and active driver's license.

Responsibilities

• Execute launch playbooks and readiness plans across multiple teams to ensure Day 1 success.
• Lead site readiness assessments and validation protocols, addressing gaps via cross-functional collaboration.
• Develop and standardize launch processes, documentation, and quality control.
• Manage multiple concurrent site launches with milestone tracking and leadership reporting.
• Partner with operations to optimize procedures and ensure testing before launch.

Skills

Program management

Data-driven decisions

Cross-functional collaboration

Stakeholder management

Valid driver's license

Job description

Description

Application deadline: Aug 27, 2026

In this role, you will drive end-to-end operational readiness for Last Mile new launch sites. The Launch Manager will orchestrate cross-functional launch activities and stakeholder alignment, owning the implementation of launch playbooks while ensuring operational excellence through comprehensive testing and site validation protocols. You'll serve as the dedicated launch liaison for site leadership teams, developing and executing customized readiness plans to guarantee successful Day 1 operations. Your influence will extend across systems, staffing, training, and operations teams as you track and complete critical pre-launch milestones according to established timelines and quality standards.

Key job responsibilities

• Executing comprehensive launch playbooks and readiness plans, coordinating with multiple stakeholder teams across Operations, Technology, HR, and Training departments to ensure Day 1 success.
• Leading site readiness assessments and validation protocols, identifying operational gaps and implementing solutions through cross-functional collaboration and data-driven decision making.
• Developing and standardizing launch processes, documentation, and quality control measures while establishing best practices for successful site operations across the network.
• Managing multiple concurrent site launches, effectively tracking progress against critical milestones and communicating operational readiness to leadership through clear, actionable metrics.
• Partnering with operations teams to optimize launch procedures and training protocols while ensuring comprehensive testing and validation of all operational systems prior to launch.

A day in the life

As a Last Mile Launch Manager, your day revolves around ensuring operational readiness across multiple new site launches. Throughout the day, you'll lead meetings with various stakeholders. Training teams for staff readiness updates, and Technology teams for systems testing milestones. Time is spent conducting readiness walks, ensuring launch documentation is complete, and developing standardized processes to improve future launches. When on-site for launches, you'll perform hands‑on operational validation, support site leadership teams through Day 1 operations, and ensure all launch protocols are properly executed. Your role is to keep all operational elements synchronized, driving successful site launches efficiently.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Valid and active driver's license

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 74,200.00 - 129,800.00 USD annually

USA, CO, Denver - 74,200.00 - 129,800.00 USD annually

USA, GA, Atlanta - 74,200.00 - 129,800.00 USD annually

USA, IL, Chicago - 74,200.00 - 129,800.00 USD annually

USA, MA, Boston - 74,200.00 - 129,800.00 USD annually

USA, MN, Minneapolis - 74,200.00 - 129,800.00 USD annually

USA, NC, Charlotte - 74,200.00 - 129,800.00 USD annually

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually

USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually

USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually

Company - Amazon Data Services, Inc.

Job ID: A10424246