Program Manager, MSP Workforce Solutions

Vertage Inc.; Philadelphia (Philadelphia County); On-site; USD 100,000 - 130,000; Full time

Job summary

Impellam is seeking a Program Manager to expand and diversify service offerings for our client base in the United States, with a focus on translating strategic direction into program operations. You will lead cross-functional initiatives, drive collaboration, and ensure delivery against a multi-million dollar portfolio.

We value strong relationship building, analytical problem solving, and a commitment to safety, integrity, and inclusion as we scale programs across the U.S. and Canada.

Qualifications

• Experience managing large contingent programs.
• Ability to translate strategic direction into program operations.
• Proven ability to drive client and supplier relationships.
• Experience with data interpretation and market insights.
• Experience with portfolio management and contract terms.

Responsibilities

• Identify requisition fulfillment issues using analytics.
• Provide client decision support on worker classification.
• Deliver supplier scorecards and drive corrective actions.
• Support contract negotiations and supplier qualification.
• Monitor programs and report trends and opportunities.
• Coach teams on order fulfillment and stakeholder satisfaction.

Skills

Relationship building

Analytical thinking

Stakeholder management

Strategic thinking

Leadership

Communication skills

Cross-functional collaboration

Tools

LinkedIn Talent Insights

MRA data

Job description

Position Profile

The contents of this role profile outline the role and responsibilities of the Program Manager and should be reviewed in conjunction with the Delegation of Authority, Organization Design Principles, RACI and Leadership attributes.

Position objective

The Program Manager is responsible for the expansion, growth, and diversification of the service offerings for the client. In addition, this resource will ensure that the strategic direction of the program is translated into program operations.

Commitment to our culture, values, and behaviors

Achievement of the position objectives and key responsibilities is attained by:

• Fostering collaboration and building strong connections that drive Impellam’s strategy and initiatives forward.
• Championing respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture.
• Acting responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company.

Key responsibilities

• Utilize tools such as LinkedIn Talent Insights and MRA data toidentifyissues and provide suggestions related to requisition fulfillment challenges.
• Provide client decision supportregardingappropriate worker classification.
• Provide clients with supplier optimizationrecommendations, andassistSupplier Relations with contract terminations as needed.
• Deliver supplier scorecards, and corrective actions or probation related to contract violations.
• Assistin qualifying suppliers and contract negotiations as needed to support programs.
• Identifyand resolve issues that arise.
• Measure Maintainand monitor daily, weekly, monthly, quarterlyreports toidentifytrends, gaps, opportunities.
• Work withclienttomonitorprogram satisfaction (stakeholders & hiring managers), provides order fulfillment coaching to team members.
• Work withclienttomonitorsupplier satisfaction, provide necessary coaching to suppliers.
• Interpret data with market context and industry insights for client review.
• Provide updates and recommend best practices for program and/or system enhancements.
• Develop and manage projects related to program/team development and improvement

Workplace Health, Safety, and Environmental Compliance

At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.

Impellam is committed to providing a safe and secure working environment to all employees and promote best practices.

You will meet our HSE obligations by committing to:

• Seek to prevent injury to any employee, customer, worker, or contractor.
• Actively participating and completing compliance training as required.
• Consider the safety implications of decisions.

Work experience and attributes

• A high degree of impact with the ability to quickly build relationships and collaborate effectively across and within teams.
• Leads by example and drives team engagement spirit with a provenability to recognize and encourage potential and to develop team through a variety of methods.
• Driven, dynamic, and innovative with a hunger to succeed.
• Excellent organizational and leadership skills.
• Excellent communication, interpersonal and presentation skills
• Abilityto build strong third-partyrelationshipgivenhighlevel of industry aptitude.
• Thorough knowledge of market changes and forces that influence the talent market.
• Demonstrable analytical and problem-solving abilities.
• Ability to address the volume and strategy needed to support$30million portfolio.
• Ideally experience in managing a contingent program in Canada and United States.

Core Competencies

• Open Communicator
• Strategic Thinker
• Relationship Builder
• Connected Collaborator
• Progressive Problem Solver
• Effective Delivery
• Customer Focused
• Resilient Performer

This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.

• Brand: Impellam