Program Manager - MSP

Eastridge Workforce Solutions; City of Rochester (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

A leading provider of human capital management services is seeking a Program Manager in Rochester, NY. This role is centered on delivering operational support for client accounts while fostering strong relationships with stakeholders. Responsibilities include managing the interview process, ensuring compliance, and preparing workforce-related reports. The ideal candidate will possess strong customer service and organizational skills, alongside relevant educational background.

Benefits

Medical, Dental, Vision, Life Insurance

401(k) plan, Roth IRA, and Flexible Spending Account offerings

Paid Time Off and Sick time

12 Paid Holidays annually

Tuition Reimbursement Program

Health and Wellness benefits

Pet Insurance

Company-sponsored Volunteer Events

Corporate Discounts

Qualifications

• Minimum three years of experience in a customer-facing role.
• Customer service oriented, strong communication skills.
• Detail oriented with problem solving and organizational skills.

Responsibilities

• Delivering operational support for client accounts.
• Maintaining documentation on policies and procedures.
• Coordinating candidate interview and selection process.

Skills

Customer service orientation

Strong communication skills

Problem solving

Conflict resolution

Detail oriented

Organizational skills

Multitasking skills

Education

Post-secondary education in HR, Business Administration or related fields

Job description

POSITION TITLE:Program Manager
LOCATION:Rochester, NY
COMPENSATION:$70,000 - $75,000

GENERAL JOB DESCRIPTION:

The Program Manager is responsible for delivering operational support and oversight for one or more client accounts, ensuring a high level of service and consistent program performance. This role fosters strong relationships with contingent workers, client managers, key stakeholders, and internal teams. The Program Manager may be based onsite with the client, depending on program needs

RESPONSIBILITIES & EXPECTATIONS:

• Serve as a trusted liaison between Eastridge MSP, the client, suppliers, and contingent workers, demonstrating professionalism and in-depth program knowledge.
• Maintain and update documentation on policies, procedures, and program-specific workflows.
• Coordinate and support the candidate interview and selection process, including resume screening and interview scheduling.
• Ensure compliance with all pre-employment screening requirements in alignment with contractual obligations and applicable regulations.
• Facilitate onboarding and new hire orientation sessions as needed.
• Address employee relations matters with discretion and confidentiality.
• Conduct regular surveys to assess satisfaction among clients, suppliers, and employees.
• Accurately input and maintain data in the VMS system, ensuring data consistency and integrity.
• Prepare HR and workforce-related reports as requested
• Investigate and resolve payroll and billing issues in collaboration with suppliers, the
  client, and internal teams.
• Support the development of job descriptions, salary benchmarking, and performance evaluation tools.
• Assist with planning and representation at client-related events.
• Execute offboarding processes, including terminations, exit interviews, and proper documentation.
• Perform regular audits to ensure compliance with employment laws and program standards.
• Stay current on federal, state, and local employment legislation and ensure adherence across the program.
• Manage additional projects and duties as assigned by leadership.

MINIMUM REQUIREMENTS:

• Minimum three (3) years of experience in a customer-facing role
• Relevant post-secondary education or equivalent experience in HR, Business
  Administration, or related fields.
• Customer service oriented.
• Strongcommunication skills.
• Problem solving, conflict resolution, and decision-making skills
• Detail oriented
• Organizational and multitasking skills
• Ability to thrive in a fast-paced, deadline-driven environment.

It would be great if you had these:

• Experience withinstaffing, workforce solutions, or human resources.

PERKS & BENEFITS:

At the center of Eastridge Workforce Management's values is the belief that the most important thing we do is continue to hire the best people and create a workplace where they can thrive. To reward our employees for their great work, we offer the perks and benefits listed below.

• Medical, Dental, Vision, Life Insurance
• 401(k) plan, Roth IRA, and Flexible Spending Account offerings
• Paid Time Off and Sick time
• 12 Paid Holidays annually
• Tuition Reimbursement Program
• Health and Wellness benefits
• Pet Insurance
• Company-sponsored Volunteer Events
• Corporate Discounts - 20-60% off on certain movies, hotels, concerts, sporting events, and more!

WHAT MAKES EASTRIDGE WORKFORCE MANAGEMENT DIFFERENT:

Eastridge Workforce Management, A Workwell Company, is a leading provider of human capital management (HCM), Employer of Record (EOR). Managed Service Provider (MSP), and Vendor Management Systems (VMS) services.

With a comprehensive portfolio of solutions designed to help businesses navigate the complexities of global and flexible workforce management, we serve a diverse range of clients, from small businesses to large multinational enterprises.

By providing flexible, compliant, tech-enabled and scalable workforce solutions, we empower businesses to thrive in today’s dynamic labor market.

Why Eastridge: https://www.linkedin.com/company/ewm-workwell/posts/?feedView=all

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Eastridge respects the privacy of our applicants and employees. For information on the categories or personal information we collect and the business purposes for using the same, please see the Eastridge Notice of Data Collection and Processing. Eastridge’s Privacy Policy may be found on www.eastridge.com.

**Eastridge Workforce Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.