Program Manager, Mental Health Outpatient

Heritage Behavioral Health Center- HBHC; Decatur (IL); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Time off

Wellness benefits

Health insurance

Dental insurance

Vision insurance

FSA

Life insurance

401k match

Continuing Education

Tuition assistance

Direct deposit

Student loan forgiveness

Job summary

Heritage Behavioral Health Center- HBHC in Decatur, Illinois, is seeking a Program Manager to lead Outpatient Therapy Services for adults, overseeing clinicians and peer-support staff within an office-based setting. The role focuses on access to care and timely service delivery with a strong emphasis on supervision and program oversight.

The position requires a master’s degree in counseling, social work, psychology, or family therapy and LPHA eligibility.

Qualifications

• Master's degree in counseling, social work, psychology, or family therapy required.
• LPHA eligibility within 6 months of hire.
• LCSW or LCPC licenses are the only licenses being considered for this position at this time.

Responsibilities

• Provide clinical and administrative supervision to Outpatient Therapists.
• Supervise Recovery Support Specialists providing peer support services.
• Monitor outpatient therapy waitlist with goal of zero individuals awaiting services.
• Develop and implement strategies to improve access to care and scheduling.
• Conduct regular supervision ensuring documentation meets standards.
• Monitor productivity, caseloads, and service delivery for compliance.
• Recruit, hire, onboard, and evaluate outpatient therapy staff in partnership with HR.
• Provide crisis consultation and staff support as needed.
• Coordinate referrals and continuity of care across services.
• Prepare and present reports on waitlists, service volume, and outcomes.

Skills

Supervision

Leadership

Program management

Outpatient therapy

EHR familiarity

Data analysis

Communication

Team collaboration

Education

Master's degree in counseling, social work, psychology, or family therapy

LPHA eligibility within 6 months

LCSW/LCPC licensure considered

Tools

Microsoft Word

Excel

Electronic Health Records

Job description

Program Manager, Outpatient Therapy Services

Program Manager, Outpatient Therapy Services

Compensation

• LCPC or LCSW: $75,000/annually + every other Friday paid off for wellness

LCSW and LCPC are the only licenses being considered for this position at this time.

Schedule

Full-Time | Office-Based | Every other Friday off (paid wellness day)

Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals!

About Heritage Behavioral Health Center

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois, dedicated to improving mental health and substance use care for individuals in a multi-county area. We recognize that all individuals at our organization have an impact on client care - regardless of the position they hold.

Position Overview

This full-time position provides clinical and administrative supervision to Outpatient Therapists delivering individual and group mental health therapy to adults, as well as to Recovery Support Specialists providing peer support services to individuals accessing outpatient therapy. This leader must have clinical expertise in mental health and substance use treatment, and is responsible for overseeing service delivery, monitoring the outpatient therapy waitlist, and driving progress toward timely access to care. Treatment services will take place primarily in an office setting.

Core Responsibilities

• Provide clinical and administrative supervision to Outpatient Therapists delivering individual and group therapy services to adults;
• Provide supervision to Recovery Support Specialists providing peer support services to individuals accessing outpatient therapy;
• Monitor the outpatient therapy waitlist on an ongoing basis, with the performance goal of reducing and maintaining the waitlist at zero individuals awaiting services;
• Develop and implement strategies to improve access to care, including caseload distribution, scheduling efficiency, and intake coordination;
• Conduct regular individual and group supervision, ensuring clinical documentation meets Heritage, CCBHC, and Illinois Rule 132 standards;
• Monitor staff productivity, caseload sizes, and service delivery to ensure compliance with agency and funder requirements;
• Recruit, hire, onboard, and evaluate outpatient therapy and recovery support staff in partnership with HR and the Director of Adult Outpatient Services;
• Provide crisis consultation and support to staff as needed regarding client safety and risk concerns;
• Collaborate with other program directors and leadership to coordinate referrals and continuity of care across Heritage's continuum of services;
• Prepare and present regular reports on waitlist status, service volume, and program outcomes to executive leadership;
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Ability to work as a team player, including effective collaboration with other leaders and teams;
• Ability to tolerate ambiguity, uncertainty, and change;
• Ability to navigate electronic health records;
• Ability to analyze service volume and waitlist data to inform staffing and scheduling decisions;
• Demonstrated above-average computer skills; proficient in Microsoft Word and Excel.

Education and/or Licensure Requirements

• Master's degree in counseling, social work, psychology, or family therapy required, plus the ability to function as an LPHA (within 6 months of hire). LCSW or LCPC are the only licenses being considered for this position at this time. Previous supervisory experience and experience providing outpatient mental health therapy to adults is highly recommended;
• A valid driver's license, reliable means of transportation, and proof of automobile insurance coverage are required.

Heritage Also Offers the Following with This Position

• Generous Time Off: Vacation, sick, personal, and holiday leave;
• Wellness Benefits: Every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement;
• Insurance: Health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. Health insurance includes substantial agency contributions toward the cost;
• Clinical Supervision provided for individuals seeking licensure;
• Retirement plan (401k) with agency match;
• Continuing Education and Tuition Assistance opportunities;
• Direct deposit of payroll check;
• Access to Federal Student Loan Forgiveness - Heritage is a National Health Service Corps Site, which provides access to federal student loan forgiveness for licensed counselors, nurses, social workers, and substance use professionals approved through their program. Additional information is available at nhsc.hrsa.gov.

Ready to Lead with Purpose?