Program Manager - MCCCC Research Operations

Mayo Clinic; Phoenix (AZ); Hybrid; USD 85,467 - 140,129; Full time

Benefits offered by this job

Medical multiple plan options

Dental coverage options

Vision affordable plan

Retirement competitive package

Pre-Tax Saving HSA and FSAs

Job summary

Mayo Clinic in Phoenix, Arizona is seeking a Program Manager to oversee the Research Center, managing multicenter clinical trials with national and international participation. The successful candidate will provide leadership and ensure operational efficiency, managing complex programs and budgets.

Qualified applicants will hold a Bachelor’s degree with at least 6 years of experience in healthcare or related fields. Strong project management and communication skills are essential, along with the capability to navigate the dynamics of clinical research.

Qualifications

• Minimum 6 years of related experience with a Bachelor's degree or 2 years with a Master's degree.
• Working knowledge of clinical trials and research programs required.
• Strong written and verbal communication skills, including presentation skills.

Responsibilities

• Oversee the Research Center or Program for multicenter clinical trials.
• Manage staffing and performance, ensuring operational efficiency.
• Lead problem-solving and decision-making activities within the program scope.

Skills

Strategic and systems thinking

Project management

Interpersonal skills

Decision making

Change management

Education

Bachelor’s degree in management or related field

Master’s degree in management or related field

Job description

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Program Manager will oversee the Research Center or Program which serves as the research administrative base for several multicenter clinical trial/research groups with national/international participation. The Program Manager provides leadership, management and direction, and is responsible for the operation of multiple large and complex units/programs within the designated Research Center or Program.

Manages unit staffing and performance management; coordinates resources and work load to achieve objectives and strategies. Works with Scientific and Administrative leadership in development of strategic plans, budgets (work unit and programmatic) and process improvements. Manages partnerships with affiliated national/international consortium or program members. Provides consultative expertise regarding policy and/or regulatory questions to investigators and support staff.

Independently leads problem‑solving and decision‑making activities within the program scope and change management process, assessing risks and actions to accomplish program objectives. Interacts with sponsors, including pharmaceutical companies, federal (e.g., National Institutes of Health, Department of Defense) and others. Continually evaluates work unit processes and procedures for effectiveness and efficiency and implements quality improvement efforts. Participates in grant renewal processes.

Facilitates department meetings, maintains active role on administrative and executive committees, task forces and acts as a “change agent” for the unit(s). Acts as a mentor for the supervisors and staff within the unit(s). Initiates and maintains positive working relationships with internal (e.g., IRB, Compliance Office, other CRO Units, MCA, MCF, etc.) and external customers (e.g., FDA, NCI, OHRP, etc.). Directs and controls the activities of large/mega/major/complex/business critical research programs having overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees.

Accountable for the achievement of program goals, objectives, budget and timelines. Determines and establishes organizational structures and supervisory relationships, subject to leadership approval. Manages multiple and/or high complex programs and deals with many investigators both within and outside of Mayo and also internationally. Develops program strategy, program planning, implementation plan and program metrics. Ensures high quality and minimum program costs by implementing and maintaining a quality management program across all programs responsible for. Decisions would affect the financial, employee, or public relations posture of Mayo or the research center.

Qualifications

• Bachelor’s degree in management, business administration, health care administration, or related field with a minimum of 6 years of related experience; OR Master’s degree in management, business administration, health care administration, or related field with a minimum of 2 years management or related experience required.
• Working knowledge of clinical trials, research programs, data management, computer/related systems are required.
• Must have demonstrated competencies in strategic and systems thinking, business acumen, decision making, leading people, change management, global thinking, influence without authority, communication, conflict resolution, process and systems change and operations.
• Demonstrated project management and knowledge of continuous improvement methods.
• Must have the ability to independently manage a varied workload of projects and assignments with multiple priorities in a rapidly changing environment.
• Will need to take initiative to develop and implement innovative solutions to issues with significant financial and operational impact to the work unit.
• Working knowledge and understanding of finance, budgeting, planning and human resource development is essential.
• Must have strong interpersonal skills with demonstrated effectiveness in management and group dynamics, including team problem solving skills.
• Excellent written and verbal communication skills, including presentation skills are required.
• SoCRA or ACRP certification preferred.

Visa & Eligibility

Note: Visa sponsorship is not available for this position. This position is not eligible for F-1 OPT STEM extension. Must be U.S. citizen, permanent resident, refugee or asylee.

Exemption Status

Exempt

Compensation Detail

$85,467.20 - $140,129.60 / year; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Schedule Details

8 AM to 5 PM, Monday through Friday; This is a hybrid position. The employee is required to live within 100 miles of the assigned Mayo Clinic campus/site. On‑site expectations will be discussed during the interview.