Program Manager, Issuer Partnerships

Cash App

San Francisco (CA)

Hybrid

USD 148,700 - 223,100

Full time

14 days+

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Benefits offered by this job

Medical insurance

Flexible time off

Retirement savings plans

Remote work options

Job summary

Cash App, part of Block, is seeking a Senior Program Manager in San Francisco to lead issuer and processor partner relationships. This role involves managing a portfolio of partnerships, overseeing onboarding and product launches, and ensuring alignment across various teams.

The ideal candidate has over 8 years of experience in fintech along with a strong background in program management. Cash App offers a range of benefits including remote work options, medical insurance, and flexible time off.

Qualifications

Direct experience owning bank partner and/or card processor relationships.
Track record of leading cross-functional programs in ambiguity.

Responsibilities

Own a portfolio of issuer and processor relationships end-to-end.
Drive partner onboarding and product launches.
Set and drive program execution against the Issuing roadmap.

Skills

Program or product operations management

Stakeholder management

Communication skills

Regulatory knowledge

Education

8+ years in fintech or payments

Experience in regulatory landscapes

Job description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer‑to‑peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save for our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

We’re looking for a senior individual‑contributor program manager to help scale Block’s Issuing programs through best‑in‑class partner management. Sitting within the Issuing team and reporting to an Issuing leader, you will operate independently as the DRI for a portfolio of our issuer and processor relationships (bank partners, BIN sponsors, and card processors). You’ll set program direction, own outcomes from partner onboarding through launch and into steady‑state operations, and partner closely with Product, Engineering, Compliance, Legal and Operations to deliver compliant, performant and scalable card experiences for Block’s customers. This is a high‑autonomy role: you’ll be expected to navigate ambiguity, make consequential decisions with limited oversight, and engage executive counterparts at our partners and internally.

You Will

Independently own a portfolio of issuer and processor relationships end‑to‑end: program governance cadences, escalations, contract negotiations and amendments, change requests, and quarterly business reviews—acting as the primary point of contact with partner executives.
Drive partner onboarding and product launches: coordinate diligence, technical integration, BIN setup, network and bank approvals, pilot scope, and GA launch readiness across all stakeholders.
Be the connective tissue across Product, Engineering, Compliance, Risk, Legal, Operations and Finance: translate partner requirements (network rules, bank policies, local regulatory obligations) into actionable internal plans and accelerate decisions.
Set and drive program execution against the Issuing roadmap: define milestones, surface and resolve risks early, make calls on tradeoffs, and keep partners and internal stakeholders aligned on timelines and dependencies without needing day‑to‑day direction.
Build durable partner operating mechanisms: SLAs, oversight reporting, incident and SEV handling protocols, MSA‑driven obligations, and audit‑ready documentation that meet partner, network and internal policy standards.
Be a go‑to expert on the issuing ecosystem at Block: stay current on regulatory developments, network mandates, and partner ecosystem changes; shape program strategy and advise senior leadership on partner selection, sequencing and tradeoffs.
Communicate with clarity and apply AI for leverage: deliver concise, action‑oriented updates to executive stakeholders; elevate risks early with data‑backed options; and use AI/LLM‑powered tooling for partner reporting, diligence workflows and document review to reduce cycle time.

You Have

8+ years of program or product operations management in fintech, issuing, banking or payments, with direct experience independently owning bank partner and/or card processor relationships at a senior level.
Working knowledge of card issuing economics, BIN sponsorship models, network rules (Visa/Mastercard) and the regulatory landscape for consumer card products.
Demonstrated track record of independently leading complex cross‑functional programs through significant ambiguity—from partner onboarding through launch—with full ownership of strategy, timelines, scope and risk.
Experience independently designing and standing up scalable program operating mechanisms (governance forums, SLAs, oversight reporting, incident response, playbooks) in a regulated environment.
Exceptional stakeholder management and communication skills; adept at influencing without authority across executive partner counterparts and internal product/engineering/compliance teams.
Track record of building partner trust at the executive level and operating with discretion and sound judgment across sensitive commercial and regulatory matters.
A builder’s mindset paired with senior judgment—comfortable with ambiguity, rapid iteration and hands‑on execution in a 0‑to‑1 product environment without needing structured direction.

Nice to Have

Experience launching consumer financial products with multiple bank or processor partners; deep familiarity with at least one Tier 1 issuing bank or processor.
Background in compliance program management (KYC, AML, BSA, sanctions) or partner oversight in a regulated fintech.

EEOC

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout recruitment process. We encourage applicants to share any needed accommodations with our recruiter, who will treat these requests confidentially. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block takes a market‑based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job‑related skills, experience, qualifications, work location and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A $148,700—$223,100 USD

Zone B $138,300—$207,500 USD

Zone C $130,900—$196,300 USD

Zone D $123,400—$185,200 USD

Application Guidelines

Candidates may submit up to 9 active applications within a 60‑day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Benefits

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans and modern family planning are just some of our offerings. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self‑custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.