Program Manager, IMT (Queens)

VNS Health; New York (NY); On-site; USD 77,000 - 97,000; Full time

Benefits offered by this job

Referral bonus opportunities

30 days PTO + 9 holidays

Health insurance for you and family

Employer-matched retirement funds

Tuition reimbursement

Job summary

VNS Health seeks a senior supervisor for its Intensive Mobile Treatment (IMT) program in New York City. The role leads a multidisciplinary team, oversees clinical and administrative operations, and coordinates care for adults with serious mental illness.

You will oversee staff performance, ensure compliance with policies, manage data and reports for funders, and participate in ongoing program development and on-call coverage as required.

Qualifications

• Minimum five years of supervisory and administrative experience in program management.
• Experience with budget management and community relations.
• License in NY state (NYS driver’s license may be required) and NPI process to be obtained.

Responsibilities

• Provide clinical supervision to staff and oversee triage, case assignments, and referrals.
• Monitor program budget and ensure productive operations against standards.
• Develop and update policies, procedures, and reporting for funders and regulators.

Skills

Supervisory leadership

Budget management

Team collaboration

Data reporting

Education

LCSW or LMHC license

New York State driver’s license

NPI registration

Tools

EMR systems

Microsoft Office

Job description

Overview

Manages and oversees the administration of a Behavioral Health Services (BHS) program, including the appropriate utilization and management of staff and the quality of program participants care with an emphasis upon an inter-disciplinary team approach to the delivery of care. Works under general direction.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at30 daysof paid time offand 9 companyholidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement savingfunds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, CEU credits, and advancement opportunities
• Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals

What You Will Do

• Provides clinical supervision to staff including assigning, monitoring and evaluating cases for clinical team(s). Conducts regularly scheduled team meetings. Provides back-up coverage for program leadership as required.
• Manages triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times.
• Collaborates with other team members and Behavioral Health Services (BHS) leadership in formulating clinical and administrative policies and procedures, preparing policy and procedure manuals, implementing and maintaining established policies and procedures, and proposing modifications and revisions of policies and procedures, as indicated.
• Collects, tracks, and monitors progress and outcomes for all staff assigned to the team(s); produces and maintains detailed reports for all data pertinent to the program. Reports relevant data to funders and central administration as needed.
• Oversees the maintenance of updated case records for team(s) through EMR and coordinates effective electronic communication throughout all provider databases, as needed. Maintains case records in accordance with program policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements.
• Monitors the program budget and is knowledgeable of all financial aspects of the program, including, but not limited to, reimbursement and purchasing.
• Ensures volume and productivity meet program standards and operations.
• Oversees compliance of quality and performance indicators, and supervises staff to achieve goals. Performs internal audits to ensure compliance with policies and procedures and takes corrective action, as necessary to address deficiencies.
• Provides clinical subject matter expertise and serves as a resource to supervisors, clinicians and staff.
• Provides assessment, direct services to program participants and families in the community; advises and consults in case conferences, staff meetings, and discharge planning as needed.
• Promotes positive relationships within VNS Health and other community service organizations. Serves as program liaison to other community agencies, negotiating formal liaison and organizing consultation and education for referral sources.
• Participates in 24/7 on-call coverage schedule and performs on-call duties, as required.
• Investigates complaints registered by program participants, completes Incident Reports and other safety and quality reports within required time frames.
• Collaborates with progrm leadership and other staff in the development and implementation of in-service education programs.
• Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.
• Oversees the development of systems and records for billing each MCO.
• Participates in special projects and performs other duties as assigned.

About the Program

Intensive Mobile Treatment (IMT)

The Intensive Mobile Treatment (IMT) program provides comprehensive, community-based psychiatric care for adults living with serious mental illness who have experienced frequent hospitalizations, housing instability, or involvement with the justice system.

Why Join This Program:

Make a direct impact on some of New York City's most vulnerable adults while working as part of a highly collaborative, community-based care team.

Qualifications

Valid New York State driver's license may be based on program needs required License and current registration to practice as a Nurse, Social Worker, Psychologist, Marriage and Family Therapist, Mental Health Counselor or other related license in the State of New York required National Provider Identifier (NPI) number required or must be obtained upon hire. Management will provide assistance with the NPI application process required For IMT: LCSW required OR LMHC

Work Experience:

Minimum of five years of supervisory and administrative experience with demonstrated competency in program management, budget management, and community relations required Strong interpersonal and leadership skills required. Knowledge of Microsoft applications required

Pay Range

USD $77,200.00 - USD $96,500.00 /Yr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.