Program Manager II - Technical Training (Natural Gas)

Liberty Utilities; Joplin (MO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Job summary

A prominent utility company in Joplin, MO is seeking a Program Manager II to oversee technical training programs ensuring compliance with regulations. The role involves developing, delivering, and evaluating training for Operations personnel, as well as managing training records. Candidates should have a Bachelor's degree and at least seven years of experience in operations management or compliance. A strong background in gas operations and proven training delivery skills are essential for success in this position.

Qualifications

• Seven years of progressively responsible experience in operations management or compliance work.
• Experience in gas, electrical, or water operations.
• Proven ability to design, develop, and deliver training.

Responsibilities

• Plan and deliver technical training programs for compliance.
• Conduct field inspections to evaluate knowledge and skills.
• Manage training records and coordinate training materials.
• Evaluate training effectiveness and provide follow-up.

Skills

Regulatory compliance

Training design and delivery

Strong communication skills

Planning and organizational skills

Technical training in gas operations

Safety minded

Microsoft Office Suite

Education

Bachelor's degree in Business Administration, Engineering, or related field

Job description

Program Manager II - Technical Training (Natural Gas)

LU Service Corp.

Joplin, MO, US, 64804

Purpose

This position is responsible to plan, develop, deliver and evaluate technical training programs to ensure compliance with the Company's policies and procedures, as well as current and future regulatory codes. The role also has responsibility for oversight and management of the Operator Qualification Plan. Support of the Emergency Plan, Business Continuity Plan, O&M Plan (Manual) and Integrity Management Plans may also fall under the position's purview.

The position will plan and coordinate training for Operations personnel and outside stakeholders, utilizing both classroom and on-the-job training, incorporating both conceptual and hands‑on instruction. Development and evaluation of tests, tools, materials, equipment, standards, and procedures will also be required. The role is responsible for development, implementation, and management of a quality acceptance/assurance plan and program.

Accountabilities

• Demonstrate strong understanding of regulatory and compliance requirements as it relates to Gas.
• Conduct field inspections to evaluate employee and contractor knowledge, skills and performance to ensure compliance with company and/or regulatory policies, procedures, standards, etc.
• Identify and help implement corrective actions to avoid potential accidents and procedural violations.
• Work with management to ensure compliance with applicable State and Federal rules related to program qualification requirements and procedure adherence.
• Interpret state and federal codes as required and effectively develop and implement technical & operational training programs in accordance.
• Manage training records through current systems to coordinate, track and report on employee training.
• Identify and develop training materials (i.e., pre‑work, trainer decks, participant guides, learning aids, quizzes, exams, hands‑on modules).
• Demonstrate ability to plan and effectively deliver training to all levels as required.
• Evaluate performance during and after training by conducting follow‑ups with students through field visits, observations, coaching, refresher training, etc.
• Identify and provide follow‑up and remedial training for OQ program.
• Manage and maintain auditable training records.
• Support development and management of associated capital & O&M budgets.
• Assist in and support the development of O&M and corporate standards and related work procedures.
• Assist with joining qualifications and re‑qualifications as required.
• Conduct Training Needs Assessments associated with the introduction of new equipment, procedures, technology, etc.
• Manage and coordinate OQ requirements for contractors hired to complete covered tasks, ensuring regulatory compliance.
• Represent Liberty as an SME on relevant NGA (and other industry associations) committees and sub‑committees associated with training and operator qualification.
• Modify training programs as needed to improve workmanship and safety.

Education and Experience

• Bachelor's degree in Business Administration, Engineering, or a related field and seven years progressively responsible professional experience in associated industry of operations management and/or compliance work.
• Safety minded.
• Technical training experience in one or more of the following: Gas operations, Electrical Operation and/or Water Operations.
• Proven training design, development and delivery experience.
• Experience with Microsoft Office Suite.
• Strong communication/personal interaction skills.
• Strong presentation skills and facilitation skills.
• Strong planning and organizational skills.

Benefits

• Company funded Pension program
• 401k with Company match
• Full insurance benefits (health/dental/vision/life)
• Collaborative environment with a genuine flexible working policy
• Share purchase/match plan
• Defined Contribution savings plan
• Top Talent Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.