Program Manager II / Systems and Special Programs Officer - 195081

Doc PersonalBeratung GmbH; South Carolina; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health and life insurance

Annual leave 15 days

Sick leave 15 days

13 paid holidays

Retirement plan & 401(k) options

Employee Assistance Program

Job summary

South Carolina DMV (SCDMV) is seeking a Systems and Special Programs Officer to lead the Driver Services Systems & Special Programs Unit in Blythewood, SC. You will oversee change requests, govern special programs, and drive continuous improvement across DL/ID workflows.

The role requires a bachelor's degree and program management experience, with the ability to coordinate with external partners and navigate competing priorities. On-site work in Blythewood is required. Travel may be needed.

Qualifications

• Bachelor's degree with relevant program management experience.
• Strong organizational skills to lead people and programs of complex standards.
• Ability to navigate multiple external stakeholders' needs and gain consensus.
• Familiarity with regulatory guidances and public sector context.

Responsibilities

• Leads driver and identity-related system improvements and change requests across SORs.
• Develops governance for special programs (e.g., E-Citation, Failure to Pay) with partners.
• Innovates workflows to improve statewide efficiency and modernize DL/ID processes.
• Advances system modernization projects and participates in related assignments.
• Performs other duties as assigned.

Skills

Program management

Public speaking

Written communication

Stakeholder management

Education

Bachelor's degree

Job description

Do you enjoy streamlining and continuously improving procedures? Are you passionate about leading others? If so, we may have the job for you. The SCDMV is seeking a Systems and Special Programs Officer to join our Driver Services team. If you are ready to put your amazing skills to work to help our agency function at its best, we cannot wait to meet you. Come join our team and find the keys to your future!

This position is in the Driver Services Systems & Special Programs Unit, at SCDMV Headquarters, Blythewood, SC.

Responsibilities of the Systems and Special Programs Officer

• Leads all driver and, where applicable, identity-related system-of-record (SOR) and some sub-system-of-record improvements and amendments, along with the internal documentation requirements, by overseeing and managing superusers' prioritization, development, testing, scheduling, and implementation of change requests in the SCDMV SOR and any requirements to ancillary SORs that support the overall ecosystem of DL/ID issuance or violation/control requirements in the State.
• Develops, manages, and leads the ongoing governance for special programs including, but not limited to, E-Citation, Failure to Pay, and others integral into the identity confirmation requirements of people able to obtain DLs/IDs and those related to processing and applying verdicts and sanctions by holding regularly scheduled syncs with external partners, executing MOAs, maintaining rules and standards and compliance thereto, and aligning change requirements when necessary for both internal and external parties.
• Innovates workflows and processes to gain efficiencies statewide by fostering a continuous improvement culture and holding employees to standards that modernize interactions with and the workflows of the SCDMV.
• Advances the agency's system modernization project and participates in ongoing special assignments that may result from this project as it relates to systems and special programs in the driver/identity space.
• Other duties as assigned.

Minimum Requirements

• A bachelor's degree and relevant program management experience. An equivalent combination of education and experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Must have organizational skills to lead both people and programs of complex standards.
• Must be able to navigate multiple external stakeholders' needs and gain consensus despite a significant number of conflicting priorities.
• Must be able to learn and apply Title 56 requirements of the SC Code; 6 CFR Part 37; 23 CFR Part 1327; 49 CFR impacting CDL program; other relevant regulatory guidances if not already familiar.
• Must be provide management/guidance to employees, follow through with standards, requirements thereto.
• Must be a strong public speaker/writer.
• Employee must have exceptional judgement and is expected to lead and manage people and complex topics with care, accountability, metrics, and expertise.
• Receives general guidance from Director of Driver Services, but is expected to constantly pursue betterment of processes, workflows, technologies, and staff.
• Works in a climate controlled office in person in Blythewood, SC.
• Must be able to lift 10-15 pounds.
• May require overnight travel both in-state and out-of-state.
• Considered essential and must be able to work during otherwise scheduled office closures when asked by management.

Agency Preferred

• Program management experience includes working with external stakeholders who have competing priorities of which you cannot dictate; experience includes managing/supervising both people and programs.

What’s in it for you?

At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP)at no cost to the employee or members of their household

So, what are you waiting for?

We're excited to hear from everyone with the skills, experience, and passion to do a great job.

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.