Program Coordinator I / Branch Supervisor II - 194273

State of South Carolina; Mary (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

State retirement plan

Employee assistance program

Job summary

The State of South Carolina DMV in Myrtle Beach is seeking a Branch Supervisor II to lead daily operations, train staff, and ensure service excellence. You will supervise office activities, conduct audits, manage cashiering duties, and coordinate knowledge testing programs. This role requires a proactive leader who can handle multiple tasks and act as Branch Manager in their absence.

The position offers competitive benefits and opportunities for professional growth within a growing agency.

Qualifications

• High school diploma or equivalent required, with relevant experience preferred.
• Ability to supervise and train staff, and handle multiple tasks in a fast-paced environment.
• Knowledge of DMV processes and customer service best practices is a plus.

Responsibilities

• Direct day-to-day office operations and act as Branch Manager in absence of the Branch Manager.
• Perform audits of offices and related entities.
• Conduct staff training on policies and procedures, and oversee testing programs.

Skills

Leadership

Supervisory experience

Customer service

Auditing

Office administration

Education

High School Diploma

Tools

SCEIS

Job description

Are you a team player with the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we have an opportunity for you! At the SCDMV we have an immediate opening for an out-going, dedicated, passionate and inspiring leader as a Branch Supervisor. Raise your hand if that’s you!

This position is located at the Myrtle Beach Department of Motor Vehicles (DMV) Branch Office in Myrtle Beach, SC.

Responsibilities of the Branch Supervisor II

• Serves as manager in the absence of the Branch Manager and is capable of performing the duties assigned to the Branch Office Supervisor including but not limited to the ability to direct, plan and coordinate the activities necessary for the day-to-day office operation of a branch office.
• Performs and assists with audits of offices and associated entities operating under the agency's enforcement areas.
• Hold office meetings and conducting training on behalf of office management to advise staff on new and existing policies and procedures.
• Provides oversite and direction for the operation of the offices knowledge and skills testing program and examiner utilization.
• Registers applicants for motor voter and/or selective service, if required.
• Reconciles daily activity reports to include bank detail and approves refund requests.
• Secures audited documents, petty cash fund and accountable monies on a day-to-day basis. Responsible for ensuring building is secure.
• Assists in the preparation of close of day bank deposit and for securing all monies in bank depository. Performs routine maintenance on equipment.
• Assists the general public by administering knowledge tests for all classes to include CDL, retrieving and responding to phone messages, email, and in-person with inquiries of driver and vehicle transactions.
• Maintains inventory of office supplies and prepares requisitions. Prepares inventories of all accountable items, monthly, quarterly, and yearly reports.
• Supervises all personnel matters such as hiring, performance appraisals and disciplinary actions. Monitors career programs to ensure employees meet requirements and needs. Counsels and reprimands employees. Completes human resource requirements for subordinate personnel including time entries/request in SCEIS.
• Trains all office personnel on various DMV transactions and procedures.
• Performs other duties as required by supervisor.

The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office.

Minimum Requirements

• A high school diploma or equivalent and relevant program experience.
• An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include fingerprints.
• Required to successfully complete and administer all certifications of knowledge and skills testing relevant to assigned Branch Office, to include CDL knowledge skill tests, formal CDL Examiner Trainer Course, Introduction to CDL Licensing System, and Overview of the CDL Tests.

Additional Requirements

• Knowledge of the principles, policies and procedures of the DMV. Must have a valid South Carolina driver's license with a good driving record. Computer skills required to perform job functions.
• Ability to communicate effectively, multi-task, collect fees and train other employees. Ability to deal courteously and effectively with the public.
• Reports directly to the Branch Manager. In many cases performs supervisory duties for the manager. Capable of working independently, guiding others in their work schedules, and communicating with manager on significant issues.
• Must be able to make decisions that are in the best interest of the agency to provide the highest level of customer service.
• Inside tasks are performed in climate-controlled office environment, exposure to extreme temperatures for road tests.
• Physical skills include lifting up to 50 lbs., reaching, standing, sitting and climbing. Must attend required training, meetings or workshops.
• Limited overtime may be required to meet departmental deadlines or to serve all customers.

Agency Preferred

• A high school diploma and six years of responsible clerical, secretarial or administrative experience.

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for?

Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.